Red Lobster image

Red Lobster

Restaurant Bar Family restaurant American restaurant Seafood restaurant Event venue Crab dish restaurant Angler fish restaurant

Lively chain restaurant serving American seafood standards amid New England-themed decor. People often mention great, service, experience, Lobster, time, server, shrimp, love, location, lobster,


Address

SUNLAND PARK MALL, 800 Sunland Park Dr, El Paso, TX 79912

Website

www.redlobster.com

Contact

(915) 833-5753

Price rating

$$ $$

Rating on Google Maps

4.40 (1.4K reviews)

Open on Google Maps

Working Hours

  • Thursday: 11 AM to 9 PM
  • Friday: (Good Friday), 11 AM to 10 PM, Hours might differ
  • Saturday: 11 AM to 10 PM
  • Sunday: (Easter), 11 AM to 9 PM, Hours might differ
  • Monday: 11 AM to 9 PM
  • Tuesday: 11 AM to 9 PM
  • Wednesday: 11 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: great (26) service (24) experience (17) Lobster (13) time (13) server (10) shrimp (10) love (9) location (9) lobster (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Guz P. 2 years ago on Google
    Went to Red Lobster for casual dining. Place and tables were very clean. We were attended by server right away. Food was delicious, recommend calamari as a starter. Shrimp skewers and coconut shrimp were also delicious! Will definitely be coming back.
    4 people found this review helpful 👍

  • 4/5 ywc151 1 year ago on Google
    Biscuit here is really yummy The seafood with sausage is rich but delicious I like the way they present the dish
    2 people found this review helpful 👍

  • 5/5 Anna V. 1 year ago on Google
    BEST OF THE WESTSIDE💯💯💯Red lobster is hands-down one of the best seafood joints in El Paso, Texas. I really enjoy having their endless shrimp platters especially that shrimp scampi. Their martinis are to die for very dry extra vermouth and a double olive love it love it love it. So glad they carry my favorite vodka to kettle one who is from England love it. The staff is very friendly and they go above and beyond and definitely exceeded my expectations in my dining experience at the Red Lobster. The Red Lobster at Sunland Park is by far the best location to go have dinner and entertain friends and family. I will have to recommend Melissa Shelton the manager at the Red Lobster location at Sunland Park is a very nice polite respectful visits the tables chitchat with the customers. Even recommended a bar drink that we had never tried it was a seasonal drink and also a fabulous dessert that really finished off our dining experience in such a fabulous positive way.
    2 people found this review helpful 👍

  • 5/5 KT K. 1 year ago on Google
    Absolutely great visit Rodrigo is outstanding! He is so nice and really knows the menu very well including ingredients and what is in each dish.
    2 people found this review helpful 👍

  • 5/5 TonyTones C. 4 years ago on Google
    I love red ?. My wife and I come here at least four times a month. This one is located off interstate 10 and Sunland park drive. There service is terrific ask for Rudy he is a great server very knowledgeable in the food and drinks. There is another red ? located at the cielo Vista area off interstate 10 and Hawkins Blvd. ? fest is the time to go. It's Delicious ?.
    1 person found this review helpful 👍

  • 5/5 Dalila V. 2 years ago on Google
    Went out to eat for dinner on a Sunday afternoon with my family. Service and food were great!
    1 person found this review helpful 👍

  • 1/5 Poison I. 2 years ago on Google
    ORDERED DELIVERY FROM UBER.. GOT MY FOOD AND STARTED EATING. LATER THAT EVENING I HAD EXTREME DIARRHEA!! STOMACH WAS HURTING HORRIBLY. DIDNT THINK MUCH OF IT. GOT UP TO REHEAT MY LEFT OVER FOOD THAT MORNING..STARTED EATING AND I FIND THIS FELLA IN MY FOOD!!!!! A MAGGOT! DISGUSTED! UNLESS YOU WANT TO BE EATING MAGGOTS IN YOUR FOOD AND DEALING WITH STOMACHACHES I’D ADVISED YOU TO GO ELSEWHERE!!! JUST SO YOU KNOW I CALLED THE HUMAN HEALTH DEPARTMENT SINCE YOUR MANAGER FAILED TO PICK UP MY CALL WHICH I’VE BEEN ON HOLD FOR ALMOST 15 MINS ABOUT MY CONCERN.
    1 person found this review helpful 👍

  • 3/5 Tori 3 years ago on Google
    It’s really more of a 3.5 star experience. I wouldn’t typically eat at the Seafood Applebee’s, but I wanted to try some different seafoods before paying the extra $ at a nicer restaurant. The do offer very reasonable prices. It was a mixed bag...lobster was meh and so were the crab legs. BUT the salmon salad and the crab cake were really pretty good. So long as you have your expectations right, you should be in for a reasonably positive dining experience.
    1 person found this review helpful 👍

  • 4/5 Leopoldo D. 1 year ago on Google
    Actually put some thought into this one, we decided on this restaurant and ordered what we had been craving, and that was Salmon! Well.. bullseye! It was a great experience, the New Orleans style Salmon was everything we thought it would be. The complementary salad, and the Clam Chowder were perfect. Great conversation, Great Company, and of course, a fine evening. Table service was wonderful!!
    1 person found this review helpful 👍

  • 1/5 ᕱᒷᕦ᙭ 2 years ago on Google
    This restaurant has gone downhill quickly. I have been to this location at least 10 times in the last 2 years and it's sad I'm having to share this type of longer term, honest review with consumers. I'm happy to do it if it saves someone from getting sick or having a terrible experience. For starters, their alcoholic beverages (in my case a Margarita) was disgusting. I took a couple sips thinking maybe it would get better, nope. I've had this beverage several times in the past and it was relatively 'decent'. I told my waitress and she essentially told me "huh, the bartender has been here for two years". I couldn't make that up. Our lunch order was incorrect and missing items, which made the experience that much more horrible. For the cherry on top, we got served our appetizer with the main meal (or the portion of our main meal that was correct). I do not recommend wasting your time or money at this location. I will personally not be back (to eat). With so many options, go elsewhere for FRESH food and great drinks.. this isn't it. For the owner: I'm not interested in filling out any surveys or sending messages on Facebook. If you truly want to fix shortcomings, hire management that cares enough to address these things on the spot and make them right with consumers, VS having a staff that makes excuses. Luckily I was not in the capacity of work or clip boards may have come out and we're heading to the back.
    1 person found this review helpful 👍

  • 5/5 Jennifer G. 1 year ago on Google
    Dante was the Best waiter!! Very nice, pleasant young man. Great job on your attentiveness, friendliness and table manners this evening. We need more young men like him in this world!! My 10 year old son said that he wants to be like you when he grows up!!
    1 person found this review helpful 👍

  • 5/5 anna v. 1 year ago on Google
    The Red Lobster was fabulous on Christmas Eve. It was a perfect experience after a long day of work in the retail business. The server Eddie Lopez was exceptional and very much on time suggested a fire side martini which was splendid, hit the spot after a cold chilly day outside. This location is nice and cozy ordered in the New York strip and cocktails a perfect dinner before a Christmas party.
    1 person found this review helpful 👍

  • 4/5 Bill L. 6 months ago on Google
    The crab dip was very nice, not a traditional cheese dip, but crab was stirred inside, which makes the tortilla a lot more tasty. Ordered their sesame salmon, asked for medium, but still a bit overcooked, but their Brussel sprouts was surely tasty 😋
    1 person found this review helpful 👍

  • 1/5 Liam M. 1 year ago on Google
    Very poor experience here- came for birthday lunch and was disappointed. Food took just under 60 minutes after we had ordered it, then the “seafood boil” should be renamed to “seafood fry” as it was literally swimming in inches of oil. Server was uninterested in being there- never checked in on us, never offered refills, didn’t even bring plates for the appetizer. Asked for a manager and then that took 15 more minutes after which we got a “employee discount” on the whole meal ( only covering one dish). Absolutely pathetic- stay away from here!
    1 person found this review helpful 👍

  • 5/5 Keisha M. 2 years ago on Google
    Our server luis gosh I think that was his name shoot can't remember but he was absolutely great. It was my first time ever going to red lobster he made my experience a delight his haircut was nice what a great guy.

  • 4/5 Saira A. 4 years ago on Google
    Everything but the service was good like always

  • 5/5 Lizzie H. 4 years ago on Google
    Delicious but take for ever

  • 5/5 Blanca R. 4 years ago on Google
    The food was great and the service was top notch..

  • 5/5 Ruben J. 4 years ago on Google
    Great food and service! We tried the Honey salmon feast and boy was it amazing. oh and filling!

  • 4/5 Manuel Q. 4 years ago on Google
    (Translated by Google) Excellent service (Original) Excelente servicio

  • 5/5 miguel o. 4 years ago on Google
    (Translated by Google) A trip to Puerto Maritimo thanks (Original) Un viaje a puerto maritimo gracias

  • 5/5 Silvia J. 4 years ago on Google
    ???

  • 3/5 Aidan T. 4 years ago on Google
    My Salad was ice cold and tasted like it sat in the fridge with onions for a while My Wife’s Salad had a hair in it It wasn’t busy at all but we weren’t able to order until about 15 minutes after sitting down The staff was nice but unorganized. Angel our waiter was great tho.

  • 5/5 Jack A. 6 months ago on Google
    Irma G is awesome! She was very friendly, tentative, and respectful. This is the best experience we’ve ever had at Red Lobster! The other staff members should lead by her example. Hopefully the next time we visit, we will get Irma. Thank you, Irma for making our dining experience so FANTASTIC!

  • 5/5 Booker W. 2 years ago on Google
    Service was Superb!! Wait Staff Kind and Professional. Food Served Hot .

  • 5/5 Alan N. 3 years ago on Google
    It was my first time there, and overall I liked the service, food and the environment.

  • 5/5 McKenna W. 2 years ago on Google
    I've never had a rude or slow server. They have always been on top of the orders and customers. ❤ I'm pretty sure they know me and my husband by now, we come in pretty often. I belive olive garden should take a leaf out of Lobsters book

  • 5/5 Rebeca R. 2 years ago on Google
    Lauren was very attentive server, as soon as we placed the order the food came out fast. I highly recommend her as a server with great customer service next time you go and eat there. She made us have a fantastic experience at Red Lobster.

  • 5/5 M R. 6 months ago on Google
    Love this location. Not only seafood, the side dish of seasoned broccoli was better than other locations. Highly recommend.

  • 5/5 cthun 2 years ago on Google
    had a great wednesday dinner..but what made it even more great was the service provided by Mr.Eric C...very attentive very smooth didn't even have to ask for refills or if they had any particular item because he was there to provide us with info without even having to ask....more service like that is very much needed here in el paso in general...

  • 5/5 Gary S. 10 months ago on Google
    Another amazing experience for the books. I came in with a hunger that could only be satisfied with endless shrimp. And now im getting tired from the fullness. My hangry attitude has been subdued. No rude crude dude with a bad mood from food. Nothing half chewed. No blues clues whose fuse is short or a short fused bruised bro that dont no where the endless shrimp go. Service was awesome Larry is the goat. Thanks big dog for the great service. No lies. No alibis. No sour cheese thighs.

  • 5/5 mike l. 9 months ago on Google
    We are back home. My wife wanted to try Red Lobster on a Friday. We hadn't been there in a while. The food was great, service was also great. Our server was Kathleen, she was attentive, friendly and courteous. I had the 7oz sirloin steak, my wife had the unlimited shrimp. There was so much food that we took some home food later. Always love coming here.

  • 1/5 Seth J. 2 years ago on Google
    A lady without a name badge was our server. We reviewed multiple warnings that our food was going to take forever. We also received warning for other things including our bread taking forever and that there were no cups for our alcohol. I’ve never been so threatened whole eating dinner 😶

  • 4/5 Iris X. 9 months ago on Google
    I haven’t been here in a while. I would come for the biscuits and lobster artichoke dip. Like always, the artichoke was DELICIOUS. I was disappointed with the shrimp Alfredo, it lacked taste. Service was so so, but we were a big party and I know that it could be difficult serving 12 people. Atmosphere was consistent like always.

  • 5/5 Rob J. 1 year ago on Google
    I was very impressed every time I visit this location very clean very satisfied with customer service and the food is always great highly recommend eating at this location .

  • 4/5 Frankasurus R. 1 year ago on Google
    Standard food for a large chain, service was great! Everything was as ordered, hot, quick, but not so quick you didn't finish the starter before the main came out. Fries could have been better.

  • 4/5 Lydia M. 1 year ago on Google
    As always, a great place to dine at. Sailor's Platter is my favorite dish - an assortment of food: fish, two types of shrimp, baked potato, bread and a salad. However prices have gone up quite a bit since the pandemic. It used to be $10.99. Now it's $15.99. Can't continue dining there at those prices.

  • 5/5 Rj E. 3 years ago on Google
    Fast, efficient service, great customer service!! Good Covid practices

  • 3/5 Irene G. 3 years ago on Google
    I liked the service but did not like the cold food and we were put near the ac vent which made it even colder didn't get to finish my food in the restaurant.

  • 1/5 Juana V. 3 years ago on Google
    The green beans where horrible, salmon had no taste the rice pilaf was like sticky rice and the cocunut shrimp was double fried.... It seemed like I orderd it like that but I didnt. Not a great experience well not even mediocre, not at all... Maybe, because of covid....

  • 5/5 Jorge R. 3 years ago on Google
    Honestly if your craving seafood here in El Paso this is gonna be your best bet. Being in one of the nicer areas of town it feels more upscale than it should

  • 4/5 Timothy B. 3 years ago on Google
    Not much control of # of tables and social distance while eating.

  • 4/5 Wayne W. 3 years ago on Google
    I had the Red Lobster Experience

  • 5/5 Manuel G. 3 years ago on Google
    Excellant service

  • 4/5 Alexander S. 3 years ago on Google
    It's Red Lobster. The food is good, the drinks nice, and the cheddar bay biscuits are why you'll be back.

  • 5/5 D-TeX7 A. 3 years ago on Google
    Words can’t describe my experience here. You have to come down here yourself and have a great meal!

  • 5/5 Hugo Q. 3 years ago on Google
    (Translated by Google) Good service good attention (Original) Buen servicio buena atencion

  • 5/5 Diego M. 5 years ago on Google
    Really liked the food and wasn't too packed. Good fast service

  • 4/5 Isaac P. 4 years ago on Google
    I love this place I've been coming here since I was a kid, I've never really had any problems with the service here. A couple of things that I've noticed tho , is the prices are going up and the portions of the food are getting smaller. I hope that changes! It also might be time for the restroom to get remodeled.??

  • 5/5 ifax 2. 4 years ago on Google
    Amazing food at great prices. Had the best waiter who was thinking 5 steps ahead and was very attentive. Thanks Angel, we'll be going back and asking for you.

  • 1/5 Roberto S. 3 years ago on Google
    I ordered curbside pick up. My order didn't come with any flatware. I'm staying in a hotel so eating mashed potatoes with out a spoon/fork wasn't happening. My grilled salmon appeared baked instead. The warm apple crostada was frozen and didn't come with drizzled caramel. The cheddar bay biscuits were cold because of the frozen crostada. Too bad for me.

  • 2/5 Diane W. 3 years ago on Google
    Our orders were all mixed up and my stepdaughters gluten free food made her deathly ill for 2 days. They definitely need some training in the kitchen staff.

  • 1/5 Alfred R. 3 years ago on Google
    Ordered curb side for Mother’s Day scheduled for 530 arrived long line people only one employee who was running in and out one lady said she been waiting a hour. A joke Mother’s Day dinner gonna be McDonald’s now. No leadership or management what went wrong stood out for a hour because people in front of me. Never Come Here Again

  • 5/5 Susan B. 4 years ago on Google
    Red Lobster is one of my favorite places to eat. I simply adore a fresh steamed lobster smothered in real butter. This location lived up to the name. I went with the future Gen. P. Accompanying us were three Crumb Crushers from the society. You know the food is good when a CC attempts to eat all yours. The seemed a little overwhelmed but she was polite and managed to get things done. The environmental flicks posted of the El Paso sunset are complements of Mother nature.

  • 5/5 Ru R. 4 years ago on Google
    It can get a bit pricey but it's so worth it. Every single time I go to this restaurant I'm completely satisfied. Their cooked seafood is so tender it melts in your mouth. The cheese buscuits are to die for.

  • 4/5 Rickie J. W. 3 years ago on Google
    Just getting back on their feet. Doing a good job.

  • 5/5 Michael S. 4 years ago on Google
    Red lobster has improved drastically over the last years. I love their food and the servers are amazing.

  • 4/5 Vianney E. 4 years ago on Google
    im not a fan of sea food but this restaurant had other options which was great

  • 4/5 Anthony E. 4 years ago on Google
    Friendly staff. Good food

  • 5/5 ERNESTO A. 4 years ago on Google
    (Translated by Google) Very good (Original) Muy bueno

  • 5/5 Jeff K. 4 years ago on Google
    Best Red Lobster in the country!

  • 1/5 edgar r. 3 years ago on Google
    3+ hours waiting on delivery came to the door and no one could answer to me, nobody picking up the phone

  • 1/5 Robert C. 3 years ago on Google
    Not prepared for mother's day orderinh we never got our order at curb side pick up. They answered us to order but then never answered when we arrived. Hopefully we don't have a hard time getting our money back. FYI this issue seemed to be at all locations nation wide.

  • 1/5 Into The U. 3 years ago on Google
    I guess having less customers means serving cold food and and sour tasting lobster tail. Come on guys, we love red lobster and this was the first time it was disappointing.

  • 4/5 Hiram R. 4 years ago on Google
    Good food but expensi

  • 3/5 Liz Y l. 3 years ago on Google
    The server was so so taking his time for everything

  • 5/5 Tammy M. 3 years ago on Google
    Absolutely wonderful food, and great service!

  • 4/5 M N. 3 years ago on Google
    Good service and great food. My broccoli was a little cold, but had great flavor. Our raspberry tea was mostly ice. Our bread also took a little while. Overall, not a bad experience though!

  • 5/5 Isaias V. 3 years ago on Google
    My Favorite Seafood Place Love Shrimp Trio n Lobster Bisque

  • 5/5 Martha A. 3 years ago on Google
    Great food friendly service

  • 4/5 J C. 3 years ago on Google
    Food was good. Recommend rhe coconut shrimp ?. Plate was huge and a large portion. Service Fast!

  • 2/5 Pebbles C. 3 years ago on Google
    Things didn't seem fresh.


Call (915) 833-5753 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
    • ✓️ Free street parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Hard liquor
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Happy hour food
    • ✓️ Healthy options
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Curbside pickup
    • ✓️ No-contact delivery

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