Applebee's Grill + Bar image

Applebee's Grill + Bar

Restaurant Cafe Hamburger restaurant Family restaurant American restaurant Diner Bar and grill Steak house Traditional us american restaurant

Full-service chain bar & grill providing hearty American eats in an informal setting. People often mention ordered, server, good, service, chicken, great, meal, didn, fries, time,


Address

5800 N Mesa St, El Paso, TX 79912

Website

restaurants.applebees.com

Contact

(915) 833-8899

Price rating

$$ $$

Rating on Google Maps

3.90 (1.3K reviews)

Open on Google Maps

Working Hours

  • Thursday: 11 AM to 12 AM
  • Friday: (Good Friday), 11 AM to 1 AM, Hours might differ
  • Saturday: 11 AM to 1 AM
  • Sunday: (Easter), 11 AM to 12 AM, Hours might differ
  • Monday: 11 AM to 12 AM
  • Tuesday: 11 AM to 12 AM
  • Wednesday: 11 AM to 12 AM

Featured Reviews


Frequently mentioned in reviews: ordered (11) server (9) good (9) service (9) chicken (8) great (7) meal (7) didn (7) fries (7) time (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Danielle N. 10 months ago on Google
    Our server, Ivan was great. The food was absolutely terrible and my wife’s steak and shrimp(was literally still grey like it was recently thawed) was undercooked. The wings lacked flavor, tea too sweet and the lemonade tasted like dirty water. We asked for a manager at the end of our meal and was met with hostility. Frankie, the manager, raised his voice at my spouse even though we were both calm and was just trying to let him know about the disappointing experience of the food. However, instead of listening, we were chastised and attempted to be made to feel stupid. His solution was telling us that his cooks know what they’re doing and we just didn’t like our food so he is going to just take it off. Very dismissive. We didn’t have a problem paying for our entire meal ($31) and just wanted to give feedback on the unpleasant experience (minus our awesome server) After the manager took the plate to the back, some of the kitchen staff came out to stare at us as if we were causing a scene. We didn’t raise our voices once or acted in an indecent manner. Possibly was profiled. It felt as if he was trying to intimidate or embarrass us with having them come out. Will not be back again.
    3 people found this review helpful 👍

  • 2/5 A G. 2 years ago on Google
    food was good. service not very good. asked for cheesey broccoli got fries instead. attempted to correct it but came with plain broccoli So gave up with this waitress.
    1 person found this review helpful 👍

  • 1/5 Alejandra S. 2 years ago on Google
    I ordered to go and the steak was burned. Second time. I ordered it medium well, not charcoal. I got charged extra for tartar sauce and didn't get it, got an opened disgusting red sauce on the place with the shrimp instead. Will probably not eat here for a while, no wonder why there's no customers there. They should just close it. Very disappointed ☹️
    1 person found this review helpful 👍

  • 1/5 EMI N. 2 years ago on Google
    we walked in around 930pm on a tuesday night, it was pretty dead and slow but staff made it seem like it was busy as it took a while for us to get attended to. i had to stand up and ask the hostess for silverware after receiving our appetizers, almost had to ask the bartender or manager for water and a napkin but i just waited out til the end so we could get the check and leave. we ordered pasta and ribs. the pasta noodles were undercooked and the ribs were cold but it took a while for our waitress to come check up on us so we just ate some of our food because we were already hungry and took the rest to go. i think in total we were only checked on thrice, to have our order taken, our food given and at the end when we were given our check. food wise: i didn’t expect much because each visit keeps getting worse and i always end up with an upset stomach but service was the worst . our server seemed like she hated customers so we felt even bad for coming to eat and asking for simple things? mood of service definitely impacted my mood and ruined my night
    1 person found this review helpful 👍

  • 5/5 Rick M. 5 months ago on Google
    Great food, the order was just right. Had a great time with family and friends!
    1 person found this review helpful 👍

  • 1/5 Jessica W. 2 years ago on Google
    To start off with its 12 when we walked in. Got ignored for a minute then after 30 min of waiting they came and took out order finally. Then came back thirty minutes later saying they were waiting on fries. After that when the food came out. We had zero refills zero asking if we needed anything else. I heard the table over scream a to go check.then another table as well. In reality this place was dead no excuses. I also yelled at her while passing bye to get my check. Vanessa a please work on your table service
    1 person found this review helpful 👍

  • 5/5 Sandra S. 1 year ago on Google
    Kyle was very energetic and made us some amazing Margarita's. We had a classic margarita and a mango. My mango margarita tasted so delicious, I ordered another one.

  • 1/5 Ramon C. 6 months ago on Google
    Today’s service was honestly horrible that I walked out. I stood at the entrance for about 10 minutes waiting to be seated. There was no hostess on sight. However, the bartender and waiters saw me and didn’t bother to ask me if I’ve been helped or that they’re going to call the hostess to get me seated. Yes, I’m well aware that seating me may not be part of their job description, but it’s not hard to acknowledge a client and make them feel welcomed. Perhaps it was just not my day. Hopefully next time around the staff here will be more attentive.

  • 5/5 Dee R. 5 months ago on Google
    Lily is an amazing server, very attentive, we never ran low on our drinks she was always ready to replenish. Was very patient with us since we were so indecisive and we didn’t feel rushed after our meal to leave right away. Hope she’s my server any time I’m here

  • 3/5 talisa v. 5 months ago on Google
    The food was good, we went for the dollarita promo. The bill was 30 and then when they took the card and brought the receipt back for a signature the total was suddenly 37. The receipt didn't have everything itemized so we couldn't check again. Sorry if the bill was 37, we left a tip anyway. But the bill suddenly spiked up 7 dollars. Our server was I think Caleb. Otherwise, the service was fine.

  • 5/5 Gigi E. 7 months ago on Google
    I had a nice meal here, but I don’t usually have such fun and nice service here before. I was served by a funny waitress, Kimberly, who made me feel right at home. She had the sweetest personality and was a delight to talk to. She left a little note on the receipt at the end that said "thank you, Barbie." It was a really nice touch, I would gladly come again for her. I would without doubt recommend Kimberly, and I look forward to having another enjoyable meal here soon.

  • 5/5 George F. 1 year ago on Google
    Best onion rings in town I love onion rings with a splash of Tabasco and catch up and some ground pepper yum yum yum hot fast and friendly service

  • 4/5 Thelma R. 1 year ago on Google
    Our visit to the Westside location was very nice. Food was delicious and atmosphere was pleasant.

  • 1/5 Chris P. 1 year ago on Google
    We didn't get our drinks until we were already done with appetizer...was treated like a child because I wanted 2 adult drinks but didn't even offer water. The stakes were over cooked when we asked for mid-rare. The staff was just in a bad mood....kids that don't care. Texas roadhouse it is....🤷

  • 4/5 Michelle G. 1 year ago on Google
    Applebees never disappoints! This location really is hit or miss. They have some of the BEST servers and also some of the not so best. But we still enjoy coming here. Plus it’s open late!!! Tortilla soup is pretty good - I HIGHLY recommend the chicken pasta!!

  • 5/5 Heidi W. 1 year ago on Google
    Kyle was amazing and attentive. He was Johnny on the spot with our drinks and otherwise didn't bother us so we could talk. Food was great, and it was nice and quiet.

  • 3/5 Gerardo S. 1 year ago on Google
    Not bad, not great either. Food was typical of what you'd get from a chain restaurant. Bar tender attending me could use some training in friendliness.

  • 1/5 Liu H. 1 year ago on Google
    Worst Applebees experience I’ve had. I’d rather drive 20 more minutes to another Applebees. The food took over 30 minutes to receive when it was half empty! Yet my daughters food who only had macncheese with fries took longer. My sisters order was wrong, my daughter had a piece of plastic in her Mac n cheese. My food was salty, and when the server came back with my daughter’s strawberry yogurt; it was all watery. Manager still had the audacity to ask if she was gonna finish her food with the plastic and watery yogurt before removing it. Just wow!!!!!

  • 4/5 Audrey V. 1 year ago on Google
    Our server was a little off, which made exchanges awkward. Food was good. But the payment also was something that we had difficulties with. I didn’t understand what the big deal was to just run my card manually since the QR code wasn’t working properly?

  • 2/5 Ravichandra K. 1 year ago on Google
    food is good but they miss the items for to go orders most of the time I ordered. i stopped ordering from them about a year ago and never sent reviews but called the store to see. Finally after 12 months I ordered again Impossible burger and chicken tortilla soup and guess what ...No tortillas and no fries ...no spoon for soup either. Good luck..u lost me as a customer

  • 5/5 Madison & Kyle D. 1 year ago on Google
    Server was very attentive and kind! I didn't like my smoothie and she took it back no questions asked and no charge :-) Vanessa A was a wonderful server, the manager also greeted us which was nice. I think one from the kitchen even came out to attend to us. Overall great food, great vibe, nice and cozy. Thanks Applebee's <3

  • 2/5 Dominique P. 1 year ago on Google
    I ordered through doordash and they completely forgot an entire dish off my order.. and to top that the steak i ordered was no where near medium rare it was raw.. 2 stars because at least my shrimp were good .. whole experience was mid.. never again will i order from here.. thankfully doordash refunded me

  • 5/5 Theda J. 1 year ago on Google
    We came to this business establishment rather late in the evening possibly before closing time. However they welcomed us with open arms we were seated. The temperature in the restaurant was decent and doable. We ordered mango smoothies that were absolutely delicious. I had chicken quesadillas with extra sour cream and a side of mashed potatoes. My meal was as expected, very simple yet delicious. My partner had chicken glazed macaroni and cheese. The chicken tenders were rather tough and not as I appealing as the menus presentation. However he took the chicken tenders off and tells not to eat them and enjoy the pasta portion of the meal. No complaints there. We ordered the Double Chocolate Brownie dessert with ice cream. At this time they were doing a promotion for movie tickets if you spent $50 we did reach a reasonable amount on our receipt to get those 2 movie tickets.

  • 5/5 Carolina Flores D. 2 years ago on Google
    Excellent service , attention to detail, and delicious food was my motivation for writing this review. My wife and I were definitely not expecting to have such a good experience on a Tuesday night at Applebees. Furthermore, the night crew working has made me and my wife want to come back soon. Thank you guys! Oh by the way, the ice melting off my beer glass was just the icing on the cake.

  • 4/5 S K. 2 years ago on Google
    Service has always been great at this Applebees, the food is a hit or miss but it’s usually good. This is the Applebees I usually come to simply because the staff has always been very friendly and attentive. As far as food go, my go-tos are always the Fiesta Lime Chicken, so zesty and delicious, and their delicious wings. And to wash it all down, an ice cold Miller Lite Brewtus.

  • 1/5 Sun P. 2 years ago on Google
    Just ordered Applebee's thru doordash and every bite of the grilled chicken tastes burnt, so I turn it over and no wonder! Yuk! 😭

  • 2/5 Elena E. 2 years ago on Google
    Ordered curbside for an Oriental Salad and a Hamburger. The chicken, which was supposed to be warm/hot was on the salad, not in a separate container. So when I reached my destination it was cold. To top it off it was so overly fried, I could have cracked a window with it. Extremely hard to eat! The hamburger which is pictured with French fries did not come with French fries, which I didn't realize until I reached my destination 6 miles away. It turns out you have to click a small box under the hamburger stating you want the fries. REALLY? Who pays almost $12 for just a hamburger? The only reason I gave a 2 star instead of 1 star is because the hamburger was as expected.


Call (915) 833-8899 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Quick bite
    • ✓️ Hard liquor
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Happy hour food
    • ✓️ Healthy options
    • ✓️ Late-night food
    • ✓️ Happy hour drinks
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery

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