1/5 Danielle C. 2 years ago on Google
I
am
not
one
to
leave
a
bad
review,
however
I
believe
what
happened
at
the
Remcon
location
was
bad
enough
to
make
this
my
first
one.
Not
only
was
the
food
terrible
at
the
Remcon
location,
the
service
received
was
horrendous.
We
placed
a
to
go
order
of
chicken
tortilla
soup,
made
sure
it
would
come
with
the
toppings
and
asked
for
salsa
on
the
side
after
being
told
some
was
not
included.
Once
we
got
there,
the
pick
up
area
was
unattended.
After
a
while
we
paid
and
left
and
upon
checking
the
order
in
the
parking
lot,
we
noticed
there
were
no
salsas.
Had
to
go
back
in
to
request
the
forgotten
salsas
after
another
five
minutes
waiting
for
the
bartender
to
return.
They
provided
a
container
about
a
centimeter
tall,
not
even
half
full
with
salsa.
We
let
this
slide
and
went
home
to
enjoy
our
soup,
only
to
find
one
measly
strand
of
chicken
and
some
carrots
in
the
“chicken
tortilla
soup”.
It’s
crazy
that
you
literally
have
to
check
the
product
in
the
parking
lot
to
avoid
this
in
the
first
place,
but
it
gets
worse.
Once
we
returned
to
being
this
to
the
manager’s
attention
and
request
either
a
fixed
soup
or
a
new
soup,
we
were
met
with
full
condescension.
Unfortunately
we
were
too
upset
to
take
down
her
name,
however
it
was
the
manager
on
shift
on
Monday
night
on
January
3rd.
After
explaining
the
situation,
she
made
it
a
point
to
mention
the
order
does
not
come
with
salsas,
despite
us
having
specifically
asked
for
some
to
be
included
when
placing
the
order.
Shouldn’t
things
be
included
when
a
customer
orders
them?
Not
sparing
the
attitude,
the
manager
agreed
to
replace
the
soup.
Due
to
the
level
of
disrespect
received
for
something
that
was
their
fault
in
the
first
place,
we
were
not
comfortable
they
would
not
do
something
bad
to
our
order
so
we
went
and
requested
a
refund.
As
of
it
weren’t
already
bad
enough,
the
manager
shorted
us
and
only
gave
us
$8
for
an
order
we
paid
$9.75
for.
Two
attempted
thefts,
chicken
tortilla
soup
with
no
chicken
and
incorrect
refunded
amount.
Needless
to
say
we
will
think
twice
about
ever
ordering
here
to
go
again.
On
top
of
it,
calling
over
servers
to
“guard”
them
as
if
we
were
making
a
big
scene
and
only
being
reasonably
upset
was
a
little
exaggerated.
Absolute
terrible
example
of
a
manager
and
service.
Make
sure
you
check
everything
in
the
parking
lot!
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