My wife came in because we thought she was having issues with their right side…they got us in right away to get looked at. After getting looked at and eventually put in a “transition room” we sat in the this room for over 9 hours with no resolution. We eventually asked for discharge papers instead of spending the night in this makeshift room next to patients that it would be completely impossible to get any rest. I’ve never experienced this bad of service in my life. Staff that we dealt with were pleasant, but the fact that it seemed like each department had no idea what was going on with the other and the fact that they made my pregnant wife wait all day for an MRI and wasn’t able to get a room to rest is just ridiculous. Wish I could have given less stars……

This is one of the nastiest hospitals I have ever stepped foot in. No help my high risk pregnancy wife went into shock an no one did anything about it . Sat in the er for several hours before she was even seen then put us in a room with a very sick woman for a hour before a emt stepped in an said it would take several more hours. Again the worst hospital I have ever been in bugs all in the waiting room felt as if I was in a thread world country. Nasty nasty nasty hospital don’t come here

Rude folks pick up the phones here, they’re not really there to assist besides your usual yes or no, I just work here answer. These people are so tired of working here you are able to tell immediately by their tone of voice. They lack patient skills and phone skills. Many here treat you very indifferently knowing you are receiving city, state, or andy federal funds.

THE WORST EXPERIENCE IN MY LIFE. My wife had surgery on both legs and was unable to walk. Nobody helped her at all or even called to inform me of ANYTHING. They’re supposed to provide a wheelchair. Well magically there was a shortage the day of her discharge. Nobody called me at all and I called my wife at 4pm and the nurse walked into her room saying she needed to be out by 5 or pay for an ambulance to take her.. absolutely ridiculous. Do NOT TRUST this hospital to take care of you. I feel like I was a nurse more than the actual nurses. It’s insane. Patients should be comfortable.. how was she gonna get back without a wheelchair?! Someone explain?? Kick a patient out that can’t walk because you didn’t provide sufficient devices required? Also, she asked for the meds to be filled there so she could go home with them.. the nurse told her I requested the paper version.. funny.. because I STILL HAVEN’T spoke to anyone at that hospital regarding my wife.

This hospital is TERRIBLE! Look at all the reviews, how sad. I read them before I went and was like they can't be THAT bad. I went in patient and kind hoping they knew what they were doing But YES they sure are as bad as the reviews say... I had a horrible experience from the receptionists to the medical assistants to the nurses and doctors. They left my husband dirty in his blood for days every staff member who went in seemed lost like they didn't know what was even going on with him. Now we are home trying to get help they transfer me over and over I get hung up on it's been hell. They sent important medications a week later oops! They never helped us with wound care or supplies they have all the insurance info... They just do not care. They are ignorant. I don't know if it's people just learning getting thrown into the situation of being staffed there. I just don't get it even small things like adjusting my husbands leg since he had fixators put on seemed to confuse them I was better off doing it on my own. We couldn't even get help out to the lobby when we were discharged and he could barely move! Yes the reviews are definitely on point! They should be embarrassed of themselves.

I am currently in the hospital now. I came in on 6/19/22 and still haven’t been moved to an actual room. The attending doctor lacks empathy and refuses to listen to my concerns on my pain and nausea issues. I am a post organ transplant patient in the process of acute organ rejection and I’m having issues receiving my anti rejection medication. I highly recommend not being treated here. Also they do not offer a shower for the patients waiting to be moved to an actual room so you go days without a shower. Please think before being seen here.

This hospital is ripp you off, becareful make sure how much they charge you, they going to ask you if the insurance is paying or in cash. If you say insurance they will charge you more make sure how much they charge, compare it with other hospitals or search the prices. Always ask for you itimized bill. They did not want give it to me supposely because i need to sign some papers. This a LIE they know by LAW that THEY NEED TO GIVE IT TO Me if I ask for it. Also ask them were can you see the prices.NEVER SIGN A PAPER. THERE IS NO law saying that I need to sign a paper to have my itimized bill. They get mad if you ask question obious, people do not like when people ask question because they know they are doing something wrong. Actually they also get mad. Do not let them itimidate you, people do that so you can get scare. All hospitals are the same. The funny think is that people making other pwople rich and they get pay $13-$15 hahaha one day they will kick her out.

Beautiful place, I arrived from the emergency room in 2022 with pain to have my baby. And they are a beauty of staff. All all. What I love is that they explain everything very well. Good. Now in 2024 I had another baby in Mississippi. But it was. Bad. Nothing to see in this beautiful hospital. 🥰

I would like to share my experience about the day I gave birth in this hospital. My water broke on Monday by midday, unfortunately I wasn’t able to deliver naturally because I got terrible leg cramps with every contraction, although I tried for 16 hours. I lasted like this for 28 hours since my water broke so by the time that I was transferred to the hospital I was in terrible pain, sleepless and unable to move. My husband and family stayed by my side during this whole time. We were received in the second floor where I was mistreated by the person there at the time, she even grabbed me rudely by the face and tried to make me stop screaming. I never imagined that this was just the beginning. The nurse, named EMMA (I don’t remember the last name, but started with an S and spoke Spanish) was one of the most unprofessional people I’ve met in my life. I was crying and unable to move, I was shaking and freezing and refused to give me a blanket, she didn’t even help me sit on the bed, she was rude to my family, kicked my husband out of the room and kept on mocking our pain. Then the second part of the nightmare started: a group of resident doctors arrived, headed by JANICE VIVALDI and LISA E. MOORE. I don’t even know where to start with these group, but long story short, they lied about my stage of dilation (said I was on 9 1/2), told me that they could see my baby’s head (when someone else that checked me before told me he wasn’t in the middle of the cervix.) I was so exhausted from the pain and crying, when I heard they said that I was just lazy and didn’t want to push, I was begging for an epidural. My husband was so desperate that he requested to speak to someone else, and Janice Vivaldi told him that she was the person to speak with, obviously my husband refused. With a complete lack of empathy had the guts to say that in Puerto Rico, where she came from, epidurals didn’t even exist. We had already considered the possibility of going to another hospital. Then God had mercy of me, and their shift was over. Completely different story when the night shift arrived, they even asked who said that my dilation was 9 1/2, I still was on 8. Thanks to Dr Randle Umeh, and the other doctors and nurses for making a different end of story. “?? ?? ????????? ???? ??? ?????????????? ?? ?????? ??? ? ????? ?????? ????? ?? ??? ?? ??? ?????? ???????? ?????? ????????? ?? ??? ????? ??????????. ??? ????? ?? ????. ????? ???? ??? ??????, ?? ????? ???? ????? ??, ?? ?????????? ? ????? ?? ????? ??? ??? ???????? ???? ???? ??????? ?? ????? ?? ??? ??? ?????????? ????. ????? ??????—??? ???? ?? ???????, ???????????? ?? ????? ?? ?????? ????????— ??? ???? ????????????. ?????????. ?? ??? ??? ??? ???? ???? ??? ??? ??? ????????, ??? ?????, ??? ????? ?? ????? ????? ???? ???????, ???? ??? ??? ??? ???? ??? ??? ?? ????? ???? ??????????. “

They discourage patients from pursuing healthcare. In short, it is a hellish hospital that practices euthanasia under the guise of medical bureaucracy.

Nurses in ICU just dont care I swear ive been eating dog food since I got here

This hospital is a joke. Stay away!! Staff is incompetent and rude and could not care less about their patient. Surprised they are even in business still. Worse medical establishment ever if you can even call it that. They should have been shut down long ago. And god forbid your go for any covid symptoms cause all they do is shame you for not having been vaccinated. I thought the medical profession takes an oath to help people no matter what. Obviously not this place. Stay away it’s a waste of time.

If you’re in extreme pain, you might as well go to another hospital please! I Went in there with EXTREME pain in my abdominal area throwing up and diarrhea & wasn’t able to be seen till everyone before me was seen there were like 10 people ahead of me not to include prisoners, BP detainees, and people that seemed in good spirits. I understand there’s a line I understand people get seen in the order the present themselves in. But when you’re throwing up in front the staff of the because you’re in so much pain not mention the few hours i was there WAITING my pad become blood soaked I was bleeding intensely too, how is that not a sign to at least administer something for pain management till you can actually do an ultrasound. Not to mention the the ER Nurse, whoever was at the front door RUDE “Your more than welcome to go somewhere else”. So that’s just what we did went to another hospital Sierra. Go there if you want friendly nurses and care ASAP, a form that you can’t fill out because you can’t write it can wait there. If you die at the sliding door of UMC maybe then they’ll take it seriously enough, or the nurse might say “she/he went somewhere else” quite literally.

Labs or imaging have a ridiculous system: you check in at a window that is not clearly marked, you get a number, then the people who check you in yell out numbers. There are 8 or 9 windows, so you cannot see who just called each number. This is a nightmare for a hearing impaired person. They have some tv screens on. Couldn't they flash the number and window number? Oh, wait. Windows are not numbered either.

Administration is horrible. Say they understand your situation but do nothing to help. Nursing staff are rude to other staff in front of patients. Providers, I can't even say anything because all I have is much more ugly words to say. Your better of self treatment.

DO NOT COME HERE! The nurses and staff here are HORRIBLE. They do not care about the patients and they are just money hungry. Go to any other hospital but this one PLEASE!

Not the place to go if your problem isn't basic and/or obvious. Like an arm hanging off. I went in for chest pain related to Primary Progressive Multiple Sclerosis. Not a heart problem. I went through all the tests to make sure, though, although I kept telling them what it was. Tests came back fine. Of course they did. Now, this point, I'm crying and in so much pain,anxiety thru the roof. MS is a monster. It's a degenerating nerve disease. And I'm real far along. Bottom line, none of them were remotely familiar with my condition, had me swallow LIDOCAINE for the chest pains. Did NOT help at all, obviously. And my breakdown was not at all addressed. Three different doctors in four hours, it was not a good experience. They were nice, just not aware. I guess it's normal for them to have patients that just sit (in a tiny cubicle) and cry constantly for 4-5 hours at a time, out of fear and anxiety. Which is one of the things I came in for! If you can make it somewhere else, please do.

If I could give this place 0 stars I would. Back in 2015, I was too shy to speak up. But now I will, My dad was admitted into this hospital about October 2015 and was diagnosed with MRSA. However they deemed it wasn’t bad enough and released him, then he went back to the hospital in December in critical condition—- we were told his MRSA spread, and then scolded me and my mom why we didn’t bring him sooner when THEY are the ones who released him in the first place. The doctor or nurse from my moms understanding when she asked what MRSA was, they told her “Look it up” excuse me? As someone in the medical field you could’ve at least given a brief explanation. To top it off, when my dad was conscious for the first time in 2 weeks briefly, nurses came in saying they had to shower him, I asked for abit more time, JUST ALITTLE, because I was afraid he wasn’t gonna wake up again. The nurses said they couldn’t wait which I understand to a degree cause of the field but at the same time, have a heart…a minute or 2 more wouldn’t have killed you, and I was right… when I returned after his shower he was once again unconscious. Am I bitter with this hospital? Abit yes, do I forgive them? Yes, although it was hard for me to, but the Lord helped, but I will never forget the pain

I wish I could have left a bad review for them in 1990, when my dear brother crashed his car, and was unfortunately taken there, where he spent his brief, final days!! What I witnessed while he was lying on the hospital bed, is something that has haunted me all these years! And the blame lies on the staff of what was once called Thomason General Hospital, this same place! Like dropping his syringe onto the floor, and then just picking it up and putting it back into his arm! Or leaving him completely naked under a simple sheet for days!! Anyone visiting could have easily lifted and seen! And finally removing his life support, WITHOUT letting me or other family members know!!! Shame to those A##H###S!

My daughter has been in the waiting area since the morning at 9 am and people have been coming in and out of the emergency room. My daughter has kidney problems and other people have been seen before her. My daughter has seen 1st shift, 2nd shift and now 3rd shift. We have insurance and I just don’t understand how personnel just sit here on their phones talking and shooting the bull. We’re still here waiting in the waiting room and it’s 8 pm. She hasn’t eaten not even a courtesy of offering her water , the receptionist offered a person a tray of meal from the cafeteria. But though yet you get stuck with a freaking bill over $5,000 dollars that they will want for you to pay. Not just that but they don’t code the medical services correctly just to get a quick buck. Bad experience here we will never come here for emergency help.

Went because I had a very high fever all day, pain all over my body I could hardly walk. They had us waiting 5 hours. They did take blood samples and a chest xray, tested me for the flu, but never for covid. I asked them to please test me since flu and strep were negative. Plus I was already there waiting 5 freaking hours. The Dr's still went with the opinion that I had the flu. Next day I have fever all day again I can't control it so I gotta go back to the e.r at 3am this time went to joe battle umc. Right away tested me for flu, strep, and covid. Low and behold I had fkking covid all along. Staff there wasn't kind at all btw.Not only did I go when I was dying to the Alameda location, now I owe them money for a trash job, but now I owe even more money to joe battle which could have been figured out the first time trash facility. Don't go. Save your time and money and put your trust in someone else. And I can concur with a previous comment that there is in fact ants all over.

If I could give 0 stars i would. My dad sat in the ER for almost 48 hrs with a major infection before getting a room. We kept getting told there were no beds available and so then I said I will take him AMA and go to Providence and then WOW a room suddenly opened up. This hospital did not want to lose money to competition. Even an ER doctor told us that the hospital is more concerned with money than actual care of the patients. It was absolutely miserable. The only saving grace was that we got an amazing ICU doctor who ACTUALLY CARED about his patients and took time with them ( i would give him 10 stars because he was amazing). If i had any other choice I would go to Providence who does much better care and has better accommodations as far as rooms are concerned too. UMC is NEVER my first choice unfortunately the ambulance took my dad there and I was stuck.

My brother sat for 12 hours without attendance and needed emergency surgery for the Appendix. As we stood in the ER waiting room, the girl beside us suddenly fell into an epileptic attack and the staff did nothing to help. Two other patients helped hold her together so she wouldn't bite her cut up tongue . We ended up going to Del Sol.

Went to ER with a massive headache and was admitted immediately. Aneurysm diagnosed after MRI. Taken to Cath Lab immediately. Averted a major stroke,(would have been my second). Thanks to the doctors, nurses, technicians, staff.p. You are the best!

Drove to El Paso, TX take my father to the ER and encountered several angels dressed in scrubs at the University Medical Center, EL Paso, TX. Maria Ferrer, RN and Lisset Alcázares, RN, were exceptional, compassionate, caring, timely, professional and very patient, when they were taking care of my father. Everyone, from the check In desk, phlebotomist, E. Pacheco Paramedic and Trauma staff. Their bedside manners, should be commended. I have been in healthcare for over 15 years, I know employees are a reflection of their boss, Mr. Eric Johansen, Director of the ER. Thank you! For taking care of my father and treating him as if he was your family. Kudos! Keep up the excellent work!

The service was great as far as doctors and nurses go I cannot complain. But unfortunately when I left the Er I was not given my prescriptions. I realized it when I was driving home I was only given my discharge paperwork. So I called back and the person who answered was extremely rude not even paying attention to what I was needing because she was to busy talking to someone else on the phone, end of story I spoke to three different people and nobody was able to help me. The next day which is today I called to follow up on how I can obtain the prescription since it was not given to me in the first place and the person who I was transferred to has the nerve to say if your I’m so much pain then come back in which is extremely upsetting. Why should I have to go in their sit for hours and pay again over your facilities mistakes this is pathetic so at the end of the day I’m still missing a medicine because none of the doctors that originally saw me are their so it’s ok for me to be in pain and nobody take responsibility, customer service sucks here and I can assure nobody will even take the time to follow up on this complain to get it straighten out but I’m sure their bill will remain the same for their horrible service.

I cannot say enough good about this hospital and the staff. After receiving terrible/no care after being airlifted to Del Sol Hospital..my family brought me to University. While I did have to wait for a long time in the ER waiting room, they did their best to make me comfortable. It is very understandable why they are so busy, as they are getting patients from two states and two countries..but once you are seen..the care is beyond amazing. I cannot thank the staff enough for fixing the aneurysm in my brain, easing my terror, treating my family incredibly and easing their fears as well. My experience at this hospital was/is beyond amazing....and I will never be able to thank them all enough!! If you are sick, while you may have to understandably wait a bit..the care you will receive will be totally above board.

I had a referral for a breast ultrasound and did not have the 40.00 copays and I am unemployed currently. Not a good experience. All they're worried about is money..they could have billed me the 40.00.

My Father Had surgery Scheduled at 11am for a Gallbladder Stones. They took him in at 11pm finished the surgery at 12:30..........that was like 12hours of waiting And Some of you Complaining about Las Palmas.

I’ve been diagnosed with a rare condition that requires open surgery to correct. Diagnostics are crucial to develop the correct protocol. Unfortunately, 2 techs did the procedure 3 times and still didn’t do it properly. And the still charged me full price. Poor trading and poor execution at this facility in my opinion. This review will be adjusted accordingly if the page monitor chooses to try and satisfy this customer

Where should I start? Emergency room department are full of the worse nurses, cna, and or paramedics I have ever dealt with in my life waited over an hour for an ekg! They were talking walking and registering before people whom came in prior, and will lie straight to you face saying they came on an ambulance when I watched them literally walk right it! They are the most unorganized medical staffs ever! The back for triage is a joke a male nurse just starts lifibt my shirt exposing my breast and as soon as Im like hey and covered my nips he was oh this will only a take a minute but never explained nothing, nurse sit and talk about out patients coming in, and dealing with suicide like it was a joke and complaining about it in front of me! Isn't this against HIPPA?

Kim 5th floor nurse is rude. Husband called for help 1hour in a half still not here to help. I believe in karma. She will get hers. Diana charge nurse on 5th floor. Neither have bed side manner. Just wishing the same treatment for there family members if they ever need it. So they can feel what it feels like

It's a very sad that this hospital is very dis organized I came in on thrusday at 9:30 a.m for copd I couldn't breathe they only gave me one neubalizer treatment it seems they forgot about me I was having difficulty breathing the kids where asking for me to see if I was here at this hospital and they said that I wasn't they even called and they still said I wasn't registered and another lady told them that they'd saw me leave which it wasn't true I was still their waiting until a security guard went looking for me and found me but at that time my kids where very upset with the employees I understand they are very busy I try not to bother them but I notice I need to keep on insisting and they still come and tell you I don't I really know I do need my breathing treatments I wish they could leave them here and I'll do it my self I think I should of have listen to my kids and gone to another hospital I could have probably already been feeling good and been at home I dont really know what to say any more 😥😥😔

Patient right now. Doctor told me 12 hours ago I was getting antibiotics. Nurse came 1/2 hour ago but there was no IV pump. Haven't heard anything since. Everything runs at a disorganized snails pace here. People seem nice enough but damn 12 hours to get antibiotics? Edit: now 13 hours, I asked again and still nothing. Going to try to go to sleep and then leave this place in morning and find a hospital that will actually implement the treatments they prescribe.

Labor and delivery was excellent!!! Made my family’s experience unforgettable… all staff was beyond excellent - we were checked constantly - the nurses and doctors were very professional - thank you Dr Peterson you made everything unforgettable. We definitely recommend this hospital Clean - very strict with the security of our baby girl and very helpful on every matter.

This is beyond the worst hospital ever. Never deliver a baby in this place. Nurses are the worst and I wish I could express my feelings towards them at the moment but also was scared of them doing something to my wife and newborn... literally there are no words to express this place and if there was it would be beyond of the worst and most awful place. The 2nd and 4th floor are the worst and most unprofessional place to have a baby born in. I hope karma gets back at every each and one the Nurses in this place. This place should have a shut down or replace every person in this place. My expression and feelings go beyond of how I feel towards umc!!! In a horrible way!!!! Negative 10 for this!!!

Terrible experience. We waited there for 9+ hours just for ultrasound results turns out the results were ready a long time ago and we waited for no reason we had to go up to the front desk to even find out that they were ready

Financial Department WILL NOT WORK WITH YOU!! How can you send someone to collections when they have intent to pay?? I need a supervisor of the facility to reach out to me. The Head of the Financial Department is heartless and useless.

horrid waiting times already here 9 hrs no joke , cold cell like no comfort

they take too long to help you especially the nurses and the surgical team they sometimes forget to put your medical orders in when you most need the treatment.

I have a family member in the hospital and have had numerous doctors and specialists tell us different things. The nursing staff has very bad beside etiquette with the patient and family. They really need to understand that we are only trying to get the best care for our loved ones and that when the family has questions they should respectfully try to answer or find someone from the team that can help us understand. A little courtesy and respect goes a very long way.

My father was admitted here, for fluid in his lungs, he had covid almost a year and a half ago and he has had issues to say the least. During his stay, he said he was neglected and apparently a male nurse Made a comment to him that covid really messed you up in spanish and you dont have that much time left to live. Really? What kind of unproffesional staff members that lack empathy for their patients is being allowed to serve the community in this way. Shameful and dissapointed.

When you can see your doctor, it's a great clinic. Of late, however, you can only set appointments months away. They do not respond to messages sent via MyHealthEP, return phone calls, or even care about you when you run out of medication. How is one supposed to take active care of chronic medical conditions if you are not given the medication needed for continued treatment? El Paso needs a better choice for community-based care.

Good service except 2 people parked in the patient drop off spaces for over 4 hrs

My mom said that the room she was in was cold and their shower wasn't that great because there was no hot water just cold water which she doesn't want to take a shower there ever again, but she told me that they are a bit kind and were there for her, not all the time though.... Disappointed but relieved she is doing fine because of the doctors and nurses who did everything to treat her better but not the pain she had to go through.

I’m still in the hospital depressed as hell. I can’t believe the treatment that I have received here. They don’t listen to you . You can press that button and they will not come. Omg the attitude of the nursing staff. It’s just not just going to school and becoming a nurse. It’s more to that i feel you need to go to a school to understand what the patient is feeling . I hate it here. I only came here cuz of my Dr. I should be going Beaumont. I have better treatment.at Beaumont. I’m in the 5th floor feeling hopeless

Whoever designed the parking garage did an ABSOLUTELY HORRIBLE job. The way it is, it should be a one way vs two way. You have no way of turning around unless you actually park which there's NEVER any spaces.

I am flabbergasted reading all these reviews, but I think we all know why this hospital has such low ratings. This hospital is doing it's best to accommodate all who walk in the door. Sadly, foreigners are saturating this hospital. Furthermore, they will never pay a dime of their bill. This adversely impacts everyone in this community and inevitably leads to substandard care.

Kicked out because "they don't Allowchildren into the hospital" appearantly. Kids were in the same facility the literal day before and no one batted an eye and we were offered top tier service and even offered my kids drinks and food, but not tonight. Worst experience I've ever had in a hospital.

My brother took his friend to this exact place, His friend's Small finger was bleeding because of the impact he had while working, i am very disappointed that the doctor took forever, and now they are saying they cant really help him? Wow... I am soooo impressed

Worst hospital ever past the e.r. my wife couldn't eat solid food and they proceeded to feed her food she couldn't eat. This is the second time dealing with this place and still horrible. I was in this place when I was 21 and will never forget the horrible experience.

I was brought into ED. Nurses were attentive, however they didn't foam in or out. The ICU nursing staff were amazing All the doctors were awesome and very helpful. The entire experience was amazing. When they moved me to a regular roomthe nursing staff was very helpful and never ignored me. Thank you for such great care UMC.

After the fiasco at Mountain View Hospital in Las Cruces, I actually think dogs in kennels are treated much better,. I finally could breathe a sigh of relief knowing that I had some confident Care in trying to save the end of my finger which had been cut 3/4 of the way through. The doctor was excellent he did a great job he took his time he explained what was going on and I was in that room right away and the surgeon was there right after. Unlike the HOURS l spent alone in my room @ Mountain View watching my finger dripping blood on my bed and floor. Rude staff making sure they had all the Insurance and billing info on me. They couldn't have cared less if the end of my finger fell off.

(Translated by Google) They take time to attend the emergency area. But already being in the room is more satisfying. I was hospitalized and the treatment was the best. If you don't like a nurse, you can ask for change. They try to do the best for the patient. And we must remember that we are many, the service cannot be so fast. (Original) Tardan para atender por el area de emergencia. Pero ya estando en el cuarto es mas satisfactorio. Estube internada y el trato fue de lo mejor. Si alguna enfermera no te gusta puedes pedir cambio. Tratan de hacer lo mejor para el paciente. Y hay que recordar que somos muchos no puede ser tan rapido el servicio.

Came to the emergency room but bad service they take more than 2 hours to get a room, more than a hour to get X-rays and to come back that we need to another X-ray this is last time I come here! ?

(Translated by Google) My Point of View Conducted Super Attentive. Respectful. With Much Human Quality. An Excellent Attention. Super Grateful (Original) Mi Punto De Vista Se Conportaron Super Atentos. Respetuosos.Con Mucha Calidad Humana. Una Atencion Exelente. Super Agradecida.

(Translated by Google) I've been here for 6 hours and can not attend to my daughter's lousy service (Original) Llevo 6 horas aquí y no pueden atender ami hija pésimo servicio

The staff are amazing but I got to see how AWFUL the director of nurses speaks to her staff on the 6th floor it was simply demeaning and flat out disrespectful I can’t believe they have to put up with someone like that. I would of just quit on the spot to say the least! Such a horrible person!!

Went to the e.r. With major tooth pain. Enough that a trip was warranted. Frida the head nurse was not compassionate about my issue what so ever. Not even after seven hours in the waiting room. She made decisions about my care without checking with anyone. When asked for the hotline number to submit a complaint. She gave me the wrong number twice. I informed myself with no thanks to Frida and placed that complaint. If you are dealing with Frida in the e.r. Beware.... No compassion or self accountability there. Take your emergency to somewhere where the head nurse is kind, caring, and above all professional.

Came here from del sol service is much better more specialist doctors. From the beginning everyone has been completely explaining whats going on. Apart feom that im not constantly getting blood drawn out as to the other hospital. Have my own room as well...

they have taken excellent care of my fiance. best service in El Paso texas

You don't even have a phone number to call on line and the ones you have just ring no answer REALLY?!!!

We are here at the present moment still in the emergency room. We were first thrown into one of the the trauma rooms and just forgotten. After 3 hours which was 4 o'clock in the morning, we were put into another emergency room. My mother is 94 years and in cruciating pain. She has not been given no pain medication. They are killing my mom slowly. I feel like taking her out of this hospital. I'm afraid to leave her alone. Im exhausted.

UMC have good family nurse practitioners (fnps) but lack Drs. My husband's fnp advised my husband to watch Drs on youtube regarding his weight issue and relationship with food. I'm so glad he did not recommend the bariatric operations out there. Plus UMC does not have inhouse specialists like for internal medicine, Gastroenterology. Obstetricians.because of budget cuts.

Their recommended me to go to children's hospital to get some labs done for my toddler. Well it was a nightmare, The guy in charge of poking my daughter didn't even find the vain to poke my daughter and somebody had to come and help him, and let him know to take it out. Then the other guy try on her other arm and he didn't even finish all the tubes. He tells me "I'm missing one" and he had already pulled the needle out, I just look at him and say "NO" we are done. Is just stupid for them to leave people like that be doing that on infants and toddlers. My daughter fall asleep on our way home as soon I touch her she say "no more mom".

Stay away, floors dirty, cafeteria tables were filthy, dont update you on patient status, umc covered or took out phone charging outlets, staff would rather chat with each other than do their jobs, I hope I never have to come here, I cant imagine tha healthcare. Sat in waiting area since 10am at 3pm was told we should come back at 8pm that's when discharge is, could have told us st 10 am this 9s the worst run medical facility in el paso. Today 8-12-2022 Brother in law had appointment ,arrived 1 hr prior, told the appointment date and time have changed didnt notify or attend to contact , was told call someone else they dont know, this is the worst run medical facility I have ever encountered STAY AWAY back again to same old chapter, hour late for appointment, I need a job here people getting paid to do nothing.

I had to have stress test. Was there several hours. The kindness and carrying they showed me was amazing. Explained everything in detail. Lulu from medical records was such a comfort to me. I hope if anything happens to me igo there.

Leadership conflict. Bad communication between departments.Nurse stations change minds each second, also nurse station creates visitors mental health disorders when the charge nurse stations Dont allow them after visitation hrs. The Visitors change in seconds' minds and act cruelly, bad humorous, scream, insult bad words and even attempt to hurt main entrance staff, visitors believe that, is the faul main entrance staff or visitors think the main entrance have the control to decide, who is allowed in the hospital rooms past visitation hrs! Crazy visitors using verbal abuse with a staff of main entrance! Then visitors came to make a complained about the main entrance staff and visitors said staff have lack of compassion, love for them! Because of charge nurses' decision! Even No security around, cause they are short on security staff! The main entrance needs protection Always 24/7. the visitors think they have the right in the first instance to insult/ harm/ scream and manipulate the main entrance staff, then visitors later are doing complain about staff and visitors said staff Dont has compassion and love for the job!! Visitors Dont take the time to think or ask before insulting, that is verbal abuse and harassment! Also even tracking down staff! But frivolous bossy never care for staff! They care for money in her pocket each payday!! No investigation was ever going to happen because first is money, and second is money!! Bossy will hire new staff! Even when the main entrance The staff is right!! Complete Trash hospital!!

This is about Labor and delivery and the mother and baby floor. I delivered my baby here , and during delivery my doctor/nurse were amazing and delivered my baby quickly. Nicu was on site just in case they were needed. I was able to eat and drink , but staff didn't bring me anything to drink or eat, even upon requesting it. I got transferred to mother and baby afterwards and the staff was cold, rude and inconsiderate. They kept telling me i could go see my baby and someone would bring me upstairs to the nicu, which took 6 hours and me complaining about it to finally be brought upstairs. Prior to that i paged for my nurse 15 times over the period of 6 hours and she never came to check on me, despite being told she would. I ended up attempting to care for myself and almost injured myself by falling. They also refused to allow my child in after delivery or in the waiting room, despite the person next to me having their child in the room with them( they were close to the same age) . I'm not saying to avoid this hospital, but take these things into consideration. But nicu took amazing care of my baby.

If you're operators reflect the same sense of urgency as your staff then we're all dead. Extremely sub par and I'd rather suffer than deal with any of you.

*VETERANS BEWARE* If you have Triwest as your primary insurance they will either bill it under “Tricare West” or say “you didn’t provide any insurance at the time of care.” and it will go to collections if you don’t babysit their staff.

As a former employee, my opinion is this institution is garbage and deserves 0 stars. You should see how everyone treats eachother in the morning during rush hour when they all try to cram into the parking garage. No courtesy or patience whatsoever, but the HR dept likes to pride themselves in and propagate a message of so-called C.A.R.E.S. values literally nobody follows. It's a joke, my vehicle was vandalized by an employee of Childrens Hospital right next door and security did nothing. I luckily found the person who did it, and after attempting to hold her accountable for committing a legitimate crime she ended up submitting an HR complaint (went full Karen) claiming to fear for her life as I asked for insurance information. It was reminiscent of the Heard/Depp trial. I attached photos below, and I regret nothing in my pursuit of justice. See for yourself if the story corroborates. I quit this place after only 3 months, onto bigger and better things. The lab is actually disgusting, I had roaches crawling all over my work bench even after fumigating multiple times, so that should tell you how nasty this place truly is. Also, they don't seem to care about hiring people who are actually qualified, as in certified to do the job. Every single person I worked with in a similar position had on-the-job training. Not one of my former co-workers is currently credentialed. Not even the supervisor, which is a requirement by the accrediting agency for all pathology labs nationwide. I wrote a 4 page letter to the CEO voicing my concerns and appeal for transparency and fairness, he responded 2 weeks later with a 3 sentence letter sent through certified mail I didn't even bother reading. Worst mistake of my life working here. Heed my warning, go somewhere else for your medical care. And dont take my word for it, just read the multitude of bad and legitimate reviews from local El Pasoans.

In emergency room more them 14 hours waiting never go to this emergency room unless you willing to stay a all day in emergency room

This hospital deserves no stars terrible le service. Unhygienic they will pick up trash only. They do disinfect, sweep, or mop rooms or room restrooms. Debris and dust everywhere on floors or equipment. Nurses and doctors do not wash hands just wear gloves and they touch everything including you. Not all, but some employees nurses doctors, and adminstrators are just unconcerned, and unempathic to patients. They do not provide the most essential services to their patients. How a place like this still functions and is still getting our community taxes providing the most horrible services. Time passes and everything is still the same. Shut them down.

Awful experience, they had me in the ER waiting for a room for 8 hours, and every time I asked how longer was it going to take they would only tell me that they didn’t know and that I had to wait. Also the hospital lacks hygiene, when I was waiting in the ER I saw a huge cockroach and even a spiderweb beneath a chair.

I've always trusted this hospital very professional people.

The review was for the starbucks in the lobby, I work security under another company at UMC.

Waited 8 hrs in the ER with my boyfriend super sick, he has chicken pox & it’s all over his body, literally turning into a zombie already. Lobby filled up & emptied out and they wouldn’t pass us. Nurses were chitty chatting. They only gave him Benadryl ($4 allergy pills) the Dr was a nice man, he ruled it was an ‘allergic reaction’ to medicine and nothing to worry about. Yesterday he was taken to Providence and turns out he’s got chicken pox and it’s extremely bad and he’s in an Airborne room. He’s well taken care of @ Providence now. 1 star UMC

I felt as if my life was insignificant.

This is the best Trama Hospital i've got to say the have the best Doctors and personell i've ever been around and the polites employees. Should you or child have a ttama of any kind tale them here.

University Medical Center of El Paso is a true treasure in the far west Texas & southern New Mexico region. I’ve seen the hospital evolve over the years from a poor county hospital to a tertiary regional academic medical center providing cutting-edge technology. More importantly, what makes UMC so great is the amazing people that work there. They really care about their patients. It is not a job to them but a vocation They took outstanding care of me during my recent stay. I felt very safe and welcomed. Very reassuring. THANKS for all you did for me.

My mother went in walking and came out in less than 2 weeks. She came home and passed away after 3 days of being out. I found my mother in an isolation room in the hospital begging me for water with her lips pretty much falling off. She was not properly cared for and was finally released after we repeatedly asked the doctor. We got her back pretty brain dead and with a ugly wound on her bottom from where she wasn't cared for. ? doctors here rotate so often that no one leaves notes or actually cares for their patients

ICU Nurse April was awesome but other than that everything else was bad. Most of the nurses didn't know what was going on. They failed to communicate effectively with each other, patients or family members. When she was discharged, they failed to give her any discharge papers or medical documents. On top of that a nurse from the hosiptal was on social media complaining about family members calling to check on their loved ones.

I delivered my baby here, and nurses are terrible and very rude, please avoid this hospital. All they wanted was for me to force myself after an emergency c section. Will be trying providence in the future have good feedback.

Definitely a 5-Star experience!! My nurses and doctors were very attentive and explained everything in detail. Had my procedure carefree cause I knew I was in good hands! Best nurses in the world!!! I highly recommend a raise for every single one of them!!!

(Translated by Google) The worst hospital in all of El Paso Texas, I do not recommend it since we came to the emergency room with a fractured finger, and we were waiting for 7 hours plus the 2 hours we were inside waiting for discharge. Honestly do not come, go to any other but this one does not. And we don't even talk about prices. The worst hospital in all El Paso Texas, I do not recommend it, we came to the emergency room with a broken finger, and we were waiting for 7 hours plus 2 hours we were inside waiting for discharge. Honestly don't come, go to any other hospital! And I can't even talk about prices. (Original) El peor hospital de todo El Paso Texas, no lo recomiendo ya que venimos a urgencias con un dedo fracturado, y estuvimos en el espera por 7 horas más las 2 horas que estuvimos adentro esperando la alta. Sinceramente no vengan, vayan a cualquier otro pero este no. Y de precios mejor ni hablamos. The worst hospital in all El Paso Texas, I do not recommend it, we came to the emergency room with a broken finger, and we were waiting for 7 hours plus 2 hours we were inside waiting for discharge. Honestly don't come, go to any other hospital! And I cant even talk about prices.

(Translated by Google) Excellent. (Original) Exelente.

Great service...referral appointments are quickly prossesed. Hardly any wait time in comfy lobby. Personnel know what they are there for. With a ? smile...

The best!!

They charged my priest money for parking because he "had no business with the hospital". The man was paid nothing to visit sick people, it was just a kindness to comfort those suffering. And this is how they treat him.

Excellent, caring facility.

(Translated by Google) Excellent service (Original) Excelente servicio

(Translated by Google) Siempe choose this hospital for my children and it is the best and they have the best in equipment, technology and services (Original) Siempe elijo este hospital para mis hijos y es lo mejor y tienen lo mejor en equipo, tecnología y servicios

The got right to work to stabilize me and later admit me.

Trying to make an appointment and the phone not working!

Exelent, staff is nice

Have been waiting over 30 hours for a room. I was told as a transfer I would be placed in a room shortly after admission. Instead I was put in to a small room with a bed propped up against the wall. 33 hours later I am still in the same split tiny room with my bed pushed against a wall. Horrible experience. How are they allowed to treat people like this? Flush against a wall as picture shows. This is ridiculous. Also was in extreme pain upon arrival and did not receive pain management for over two hours. Wish I could put zero stars. I am asking about a transfer to another hospital because this place ain’t it.

The girl on the counter in the check in , in the emergency room is just txting on her phone all the time??? SMH very unprofessional! There should be a law or policy to NOT be txting frequently while at work, you get payed to work not txt. There’s always time for everything but in a place like this where your assistance is needed seriously & urgently at all times, you need to choose priorities first. I know that if it was related to her job there’s a company phone right next to her desk! What I’m saying is, I will NOT bring my patients to this hospital no more! There’s also people without masks & some staff only cover their mouth but not nose? This hospital is NOT taking necessary measures to stop Covid 19 from spreading . I was going to take a picture of one of the nursing staff that only was covering her mouth but I didn’t know if it was lawful or appropriate

I have been here many times before, but this last visit has been horrible...Going on 4hrs now in the waiting room with no end in sight. Husband was given pain meds at hr. 3 but have not kicked in as of yet😐And no tests done to rule out what is causing him so much discomfort. And when trying to get some type of drink for my extreme thirst while waiting here I find out that the hospital cafeteria is closed to the public now and there are no vending machines in sight. Coffee shop is iffy as well. Not a pleasant experience this time around.

Worst experience ever was there from 5:30-1:00 am I didn’t have any kind of privacy with my doctor they had me out in the middle of the hall in front of everyone and didn’t even properly examine me the doctor diagnosed me just by what I said , never going back to any of the sierra providence hospitals ever again I still have pain and I don’t get proper treatment. DONT RECOMMEND THIS HOSPITAL!!

These staff members were absolutely great in dealing with my medical issues! From Doctors to the nurses that followed the doctor’s orders! The were supportive through out my problems and to the end of my discharge!

hate waiting for hours and seeing people that's hasn't been longer just been here for few minutes but still going in instead of the ones that are waiting too long

The security is rude and unprofessional and disorganized.

(Translated by Google) They took care of me the best and more because I had a nervous problem and the nurse who took care of me and my baby was going to talk to me to distract me for a while (Original) Me atendieron de lo mejor y mas porqe yo tenia un problema de nervios y la enfermera qe me cuidaba ami y ami bebe iba a platicar conmigo pa distraerme un rato

I love UMC and Texas Tech! I received the outmost excellent care from the medical staff. I especially want to express my gratitude to Dr. Eugene P. Toy, and his medical team! Dr. Toy is one of a kind, a caring and remarkable soul and of course surgeon! 💯

People are nice but service is awful. Been sitting here since 5 hours, waiting for my sister to get a proper diagnosis. I mean I am from Europe so I am not used to waiting times like this at all. But still, if Americans have to wait like this everytime they go to the doctor, i would freakin move.

One of the best hospitals in El Paso Texas

Very good doctors and wonderful staff! Love the professional care and support for there patients! Love you guys,God bless!

(Translated by Google) Very good care and excellent doctors (Original) Muy buena atención y excelentes médicos

Great hospital to work for

I want. To give a special thanks to a gentleman that was helping my mom his name is Gregory davis he was gentle with my mom in ICU and answered all my questions and to the nurses that are taking care of my mom thank you for the bottom of my heart

My dad went in couldn't even walk and was there for 2 days they didn't even feed him or anything or care for him they literally jus said we can't do nothing for you and him in tears from the pain in his back had to take him to del sol were they took GREAT CARE of him

Literally no words for this awful place. Instead of taking pride and joy for what there known Instead they are the worst. Only money talks in this place or they just misunderstand the people. At the end we are humans and should never underestimate anyone!!!

I read reviews before having to deliver here and i was really nervous based on them. I ended up deciding to deliver here and it was the best decision! The nurses are soooo sweet and helpful. My delivery was amazing and they did everything to inform me and accommodate me. My baby is being well taken care of in the nicu as well. Amazing experience.

2 days in a row I've called to give them insurance billing information. Both days I was on hold for over an hour. Each time someone finally answered and hung up. It shouldn't be this hard to give you money.

Can’t keep their nurses from walking out and quitting but think it’s logical to give out write ups for calling in even with doctors notes.

Excelente servicio in the ER. Teaching hospitals are the best places to receive care. They are very thorough.

Shoutout to labor and delivery!!! Nurse aurora emma and night nurse Michelle you all have my heart! I have no family in El Paso and you made my firstborn and me feel at home! Much love

Worst hospital in El Paso! Waited 6 hours just to hear," you might have to wait until tomorrow for results??" I've been here since around 2or 3pm you expect me to starve and cell die too huh?

First warning sign, 1) The Hospital is on Alameda Street, 2) It's a County Hospital, 3) It used to be called RE Thomason General Hospital, 4) The positive spin on the new name is wearing off.

First I want to think the ICU unit especially her nurse Marina. She took care of my mother so well. ICU unit is amazing. She was transferred from the ICU to the fourth floor telemetry my mom can’t walk so she needs assistance going to the bathroom we would tell them she had to go to the bathroom and it took him an hour to go help her then they told her to go ahead and poop the bed and they would change her instead of bringing a bed pan. If that wasn’t the worst thing we went to eat and we came back my mom was hanging over the side of the bed and nobody attending to her if my sister hadn’t screamed she would’ve probably fallen off the bed. Would’ve probably bled to death because she has an aneurysm stomach aneurysm. This is a horrible and shameful that a person who is almost passing has to endure such horrible treatment from telemetry. If the nurses cannot be more attentive and more sympathetic to their patients they may they should not be nurses. Isabel

Lol, good luck setting a appointment with a referral. I have been trying for 1 hour and keep getting transferred or disconnected. I'm changing my referral to a different location.

I had x-rays done at UMC. Xray department is awesome. All the staff there were courteous and respectful. The x-ray tech showed such concern and kindness.

Pretty organized. Helpful staff. Not too frantic for a hospital. Good place to be a patient.

Worst hospital ever had a semi truck wreck medvac me there trauma nurse stole mt cross necklace in icu ask questions about my injuries and was told wasn’t my department and would get someone never seen anyone happen every time had broken bones in left foot and third degree burn on right couldn’t get them to treat burn till the day they released me they handed me crutches

Very nice nurses. Soent 5 days here for a simple gallbladder removal and gallstone removal. No complications. I'm still hete waiting for a dischsrge after Dr. Rodriguez said hed send up my discharge paperwork in 1- 1hr & 30 min. Its been 3hr 30 min. He cannot be contacted. The level of not caring about patients lives and needs is very high here. Pkease just ho to Del Sol, where it would've taken me 1- 3 days max to get my surgery done and be discharged. This is ridiculous. Not to mention not mentioning while I was left in recovery alone with no word they weren't coming back that I had an IV sticking out of my neck that wasnt there when I went under. Do much more but that's about sums it up. Go to Del Dol or Providence if you have a life. Come here if you want to get out of class, making money, or as a vacation from your home life.

Was just released from the 2nd floor observation department and I gotta say that the whole staff was awesome profesional and attentive felt very well taken care of thank u all made a scary situation much better situwaawesome, was a

The worst just heads up in the ER the waiting time for seen a doctor is above 5 hours all the time me personally took them 7 hours just to take me in and not even to a room they sat me down in a hallway for more hours

I was so comfortable and they treated me was very nice 👍🙂,, thank you doctors and nurses.

Make sure you pack a lunch box and a blanket. You will be here for hours and hours and hours and hours...... We are still here!

I like the precision and good care they show for my mom, they take care everything very fast.

Attention: all personal and doctors realy care, Clean environment

Excellent service from staff nurse's and doctors

Thank you family and friends for your good wishes, I am better. Thank God 🙏❤️

I have been relieved of my children there and everyone has always treated me very well, from doctors to nurses, and at night, not to mention, they are all super kind and attentive.

I got relief on December 22 and the treatment was very good, both nurses and doctors, everyone was very kind and attentive, I really liked the service