Great bus to get to Austin from here. Great options when compared with GreyPound. They're cleaner and friendly, the bus drivers seem to really care about their customers and won't leave anyone behind at scheduled stops. There is WIFI at the station and on the buses too. As long as you are not in the middle of the desert there's decent internet. Again, this company seems to value its cleanliness of its vehicles. Thanks for the comfort.

Very friendly, quality service and professionalism

They do not enforce masks on the bus, multiple passengers are on the bus without masks and coughing all over, also did not turn off bus while pumping gas never had such a bad experience as this time.

The bus was to pickup customers @ 2:10am in Odessa Texas, it's now 3:00am. No show, had to call cs rep to find out it's an hour away, Humberto unpleasant and very aggressive reminded me that it's not an airplane which has no traffic to contend with, also threatened to change fare to different day since I expressed concern over lack of communication and proffesionalism. I know that one customer probably won't make a difference since I will not use this service again . Yet here it is x all those who take time to gather information before making unwise decisions and choosing a poorly organized and ineffective transportation company. CSR Humberto wasn't even apologetic, but rude and indifferent towards the inconvenience and problems that arose x the 3 hour delay, thank you Tornado, keep raising prices and lowering your customer service standards.

The busses don't have phone charges ports Seat very uncomfortable

These people who work for tornado bus the r just wounderful osome they have lots of respect for people from the managers to the wounderful ladies who give the tickets and answer the phone the best s drivers I have had very bad experience on greyhound like to thousands of people please bring ur business to greyhound they treat u like family stand by me in putting greyhound out of business an do hey thanx in advance and God bless u

I just traveled from Dallas to El Paso and was a smooth trip. The drivers were very good. They made sure everyone was on board to not leave anyone behind. They gave us a good 20 minute break half way to refuel and had like 3 stops that I consider good compared to other companies. I liked that even though we had bad weather rain, and fog. The driver drove carefully and safety was first. I do recommend considering them for your next trip I had and excellent experience.

The online seating chart did not coincide with the seating on the bus. I sat in a row where it was cramped due to an overweight person who took up more than one seat. The seats were small and stiff. I did not have a seating charger. I would not take tornado again.

A family speaking neither English, Spanish nor Portuguese was problem solved in a kind respectful efficient manor. Now I am inspired to book a trip to Guadalajara with them. My impression is very trust worthy and commodius family oriented operation.

This is real sad we lost are buss ticket for a wrong date and a mistake and we they don't want to move your ticket for another day they just keep the money and said if you lose your day to live you lose your money this is real sad because we all people work hard for our money and paid are taxes and everything they shouldn't have people like this open to the public . Sad real sad

Inexpensive, fast and safe. The staff at the Paisano location was extremely nice. Seating needs more cushioning. The bus has two drivers. One drives half of the way and the next drivers takes over. Knowing this me feel safer. Most of the time there is only one stop for a break. It seems to be a popular company for many people coming from Mexico.

(Translated by Google) I have been traveling with you for a year and a half and everything is well recommended until today, but today I am not really traveling from the pass to Houston and the driver of the truck has a very bad car. (Original) Tengo un año y medio viajando con ustedes y todo bien hasta los e recomendado pero hoy no la verdad voy viajando de el paso a Houston y el chófer del camión tiene una muy mala autito la verda no estoy conteta

(Translated by Google) A great number transport company! Both in customer service and very friendly operators! Congratulations!! (Original) Una gran compañía número en transporte! Tanto en atención al público cómo sus operadores muy amables!! felicidades!!

They lied about the Wi-Fi, they definitely lied about the legroom, and they lied about having an outlet. I had none of these commodities and it was a miserable trip. The arm of the chair was sticking in my side the whole time as was the seat belt because there was so little space. I as a guy barely had enough room to pee in the restroom standing up so if you are a woman forget about it. And not to mention the fact that the entire restroom was covered in pee from toilet seat to floor. I went from El Paso to Fort Worth on the Tornado bus and then I took Greyhound on the way back and let me tell you, Greyhound is worth the few extra bucks (unless you like being in pain then you should take tornado ?). I understand that buses are not typically comfortable but I've been in enough to know that I can usually fall asleep if I put on earphones or ear plugs but in this case I was in so much pain from the seat that I couldn't even sleep the 10 hour trip and I was exhausted and could barely spend the day with my family when I got to my destination.

It does not have stops in small towns and that means spending more to get where you want, they only move to big cities!

Good servicr

(Translated by Google) Very good service (Original) Muy buen servicio

(Translated by Google) Pinches uncomfortable trucks arrive without a tail and change them pinches greedy (Original) Pinches camiones incómodos llegas sin cola ya cambienlos pinches avaros

Traveling with my son.

(Translated by Google) Excellent price and friendly treatment ... (Original) Excelente precio y trato amable...

(Translated by Google) Comfortable buses (Original) Comodos autobuses

Their prices are ridiculously high!!!...

Good on direct trips and shorter hours

Very good service, very friendly drivers

(Translated by Google) Very clean and beautiful but the super super uncomfortable seats it is forbidden to sleep the neck will be disconnected in 5 minutes (Original) Muy limpios y bonitos pero los asientos súper súper incómodos está prohibido dormir el cuelo se te descone en 5 minutos

Good

Fast,friendly and correct price Tornado is highly recommend for EP to DAL and frequent trips into DWF.

Good service, great customer service, affordable prices, departure and arrival time as expected!

They told my mom they didn't have any more room on the bus she needed then when I went in with her, they did have room. When I went in, the ladies seemed nice and patient.

Very clean station and buses always neat, staff and drivers are always polite as well, definitely no other buses come close

I took the bus from Dallas to El Paso, and the ride was good. It took 12 hours sitting down, but the price was good. Sure beats driving.

Best price to Dallas. Nice clean coach. Friendly staff

Great location and spacious. Just needs more cleaning and better customer service

100% recommended

I was looking for a bus company & I chose this one based on the reviews. Best choice I ever made .The seats are nice, clean & very comfortable. They have TVs & wifi available. The customer service exceeded my expectations. They went out of their way to take care of me. The people that work at the location were all very kind & friendly. I honestly recommend this bus company & I will continue to travel with them.

(Translated by Google) Comfortable, clean and fast (Original) Comodos, limpios y rapidos

Awesome buses. They are very friendly and very attendant with the customers. I love use to travel with this company. VERY convenient for my family. I wouldn't change my mind at all. Tornado buses are great!!!!❤❤❤❤❤❤❤❤❤❤❤❤

Pretty decent ride a Whole Lot Better than Greyhound I Will Say That

Service os good almost on time have a cortesía

Not bad. Got me where I needed to be and was nice not having to sit next to someone

Trip was good...but power outages and wifi didnt work on the bus

Nice picked up a family member a half an hour earlier! Came home to El Paso safe! Staff here in El Paso is informative and professional.

This bus line is excellent. Fewer stops than Greyhound and newer buses with better comfort.

The buses are comfortable but the wifi is locked and the plugs under the seats dont work. The drivers only speak spanish too which is dangerous for english speaking only passengers. What if something happens? The people at the "terminal" were helpful and kind tho so thats a plus. They spoke english.

Rude drivers

(Translated by Google) Very good excellent service and good quality of drivers (Original) Muy buen servicio exelente y buena calidad de choferes

Feels like Home

Great ? experience

(Translated by Google) ALL MY FRIENDS AND FAMILY MEMBERS (Original) TODOS MIS AMIGOS Y FAMILIARES

Awesome... my son was the one that was doing the traveling and I was so curious to look inside the bus so the chauffeur was so nice he gave me a tour very nice bus ✔️

Crowded. but orderly on peak hours .Buses are fairly on time.

(Translated by Google) The truck was extremely cold (Original) El camion estaba exageradamente frio

(Translated by Google) Orrible customer service the super rude manager the super expensive tickets and worse still that they do not want to reimburse you abused people bad manners (Original) Orrible atención al cliente la mánager súper grosera los boletos súper caros y peor aún que no te los quieren reembolsar gente abusona mal educada

(Translated by Google) Very calm trip and excellent weather (Original) Viaje muy tranquilo y el clima exelente

(Translated by Google) VERY EXCELLENT SERVICE (Original) MUY EXCELENTE SERVICIO

Very confortable Driver was careful at all times, I was lucky to have the same driver the way in and out states love it!

(Translated by Google) Very good buses and good treatment (Original) Muy buenos autobuses y buen trato

(Translated by Google) Excellent (Original) Exelente

(Translated by Google) I only ask for a little more comfort in the seats x the long trips of that everything is in order (Original) Solo pido un poco más de comodidad en los asientos x los largos viajes de eso todo esta en orden

Yes I do recommend this bus service is affordable they are very nice and buses are clean and comfortable my son travel from El Paso Tx. And he like it...

(Translated by Google) Online booking seemed to have worked at first, we had the message on the laptop that it worked and we received a confirmation email. After several hours we still had no email so I contact the company via email and on Facebook. There they informed me that something was wrong with the website and that the booking had not worked. We then booked in the office on the same day of departure. The woman spoke English well and explained everything to us. We could leave the luggage in the office. The bus started on time and completely full. After about 20 minutes of driving there was the first 15 minute break. Two hours later there was a brief check by border guards (passport and ESTA). Then there were no more breaks, which was very tiring after 12 hours of driving. The seats were comfortable and could be adjusted to the rear. The bus trip only spoke Spanish, which is stupid in an English speaking country (country!) If you don't speak Spanish?. (Original) Online Buchung schien zuerst geklappt zu haben, wir hatten auf dem Laptop die Nachricht, dass es funktioniert hat und wir eine Bestätigungs Email bekommen. Nach mehreren Stunden hatten wir noch keine Mail also kontaktiere ich das Unternehmen per Mail und auf Facebook. Dort teilten mir sie mit, dass etwas mit der Website nicht stimmt und die Buchung nicht funktioniert hat. Wir haben dann im Büro vor Ort am gleichen Tag der Abfahrt gebucht. Die Frau konnte gut Englisch und hat uns alles erklärt. Das Gepäck konnten wir im Büro lassen. Der Bus startete pünktlich und komplett voll. Nach ca 20 Minuten Fahrt gab es dann die erste 15 Minuten Pause. 2 Stunden später gab es eine kurze Kontrolle durch Grenzbeamte (Pass und ESTA). Dann folgten keine Pausen mehr, was bei 12 Stunden Fahrt sehr anstrengend war. Die Sitze waren angenehm, konnten nach hinten verstellt werden. Der Busfahrt sprach nur spanisch, was in einem englisch sprachigen Raum (Land!) blöd ist, wenn man kein spanisch spricht?.

This bus has top and bottom seating. I was on the top #1 window seat which was a little nerve wreaking being so high up and seeing the road the whole trip. I struggled getting up the steep steps to my seat. I will say that it was a cold night and a very cold ride but it was a smooth ride. Hardly any stops on my way to Ft. Worth and it stopped to drop me off 10 minutes from home. Seats are too close together.

Great bus service

Very Nice Place. I LOVE THE EXPOSED DUCTWORK. Air Conditioning feels great. Tickets are cheap and busses are nice and speedy.

(Translated by Google) I had bad treatment of one of those who accommodate the suitcases, very bad service very arrogant Mr. (Original) Tuve mal trato de uno de los que acomodan las maletas, muy mal servicio muy prepotente el Sr.