The Home Depot image

The Home Depot

Hardware store Appliance store Home improvement store Tool store Paint store Lighting store Bathroom supply store Rug store Window treatment store Cabinet store

Chain home improvement retailer for tools, appliances & other products (some offer truck rentals). People often mention store, service, great, Depot, good, Home, find, employees, home, time,


Address

11360 Rojas Dr, El Paso, TX 79936

Website

www.homedepot.com

Contact

(915) 599-8741

Price rating

$ $$$

Rating on Google Maps

4.20 (3.6K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: store (30) service (25) great (16) Depot (14) good (13) Home (12) find (12) employees (11) home (9) time (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Tracie P. 8 months ago on Google
    I place online orders several times a month, often times parts of the order will get canceled due to lack of stock. I pay with the orders with gift cards I buy with credit card points. When then items on the order gets canceled due to no stock and you pay with a gift card Home Depot gives you a store credit. The scenario above happened recently- I used the store credit to buy items that I ended up not working. I tried to return the items for a store credit and was refused because they where bought with a store credit. Thank you Home Depot for scamming me out of $200.
    3 people found this review helpful 👍

  • 5/5 David Z. 6 months ago on Google
    Every first Saturday of the month children get to learn how to work with hands on activities, not only can you find what you need to fix, build, or remodel your home and garden but you can also make it a family outing! Thank you Home Depot!
    3 people found this review helpful 👍

  • 4/5 Abe B. 1 year ago on Google
    Not the nicest Home Depot I’ve been to for sure, many nice things you find on the website nowadays are ‘online only’ items so you don’t get to put a hand on them instore. Staff is not the nicest. I’ll give this one a 7/10
    2 people found this review helpful 👍

  • 1/5 Dry River C. 1 year ago on Google
    Their delivery service sucks! I ordered a saw on line and they keep changing the delivery dates on me. Ordered the saw last week of march and here we are last week of April and still nothing. I regret it big time, but live and learn! I opened an account with them and as soon as i pay off the saw (that is if i ever receive it) i am cutting the card in half and closing the account! Never again!
    1 person found this review helpful 👍

  • 4/5 Daniel M. 3 years ago on Google
    The store is great to find what you need for your home remodeling do it yourself projects. But man some of the employees are not very helpful, some just don't care to help people. I wish they would get people who like to help and make sure one gets the correct product. But I can't be the one to hire so when one arrives to the store those are the associates we have to talk to. Besides that little hickup the store is great. I will go everytime I need something for my home or just have a question on how to do it.
    1 person found this review helpful 👍

  • 1/5 Israel 1 year ago on Google
    I asked two different associates for help in the garden section and they only pointed us to a general area which didn’t help. We eventually found what we needed but was hidden in a mess of boxes and machinery. An employee named Yuri mishandled the situation when we had to reach high for the item we needed and gave us attitude. Then she continued to argue with us after explaining the situation. After that I heard her talking bad about us on a personal call. All could have been avoided if we were helped properly, instead of having to deal with Yuri’s aggressively toned confrontation.
    1 person found this review helpful 👍

  • 1/5 Brian L. 3 years ago on Google
    We had to go get some stuff for work and Depot was closer at the time than Lowe's so we went there. Well we tried to walk in one door but the security guard told us to go to another door. The place was completely packed with customers and in fact some ladies were asking us questions because no employee was around at all. We had 6 employees walk by and not even talk to us. With the condition of the store being a complete mess and dirty and the employees ignoring us I will go to Lowe's from now on.
    1 person found this review helpful 👍

  • 5/5 Gilberto R. 2 years ago on Google
    A great store for your construction or remodeling needs. The staff is usually very willing to help. Bought my Traeger pellet smoker here and so far very happy with it. I can find all the accessories amd supplies I need for my grills here. They also have a decent selection of pellets for the smoker. Their tools section is also well stocked with all the major brands.
    1 person found this review helpful 👍

  • 5/5 Carolina S. 3 years ago on Google
    Excellent!

  • 5/5 Gloria H. 1 year ago on Google
    It was great! The work shop for children to make a gift for Mother's day was awesome. Kimberly was very pleasant,helpful and friendly to all. She did a great job.

  • 3/5 Jay P. 1 year ago on Google
    The store is a good store for home improvement. There were several items that was missing are unavailable. Some staff were helpful and others were not. Good luck trying to find good help. The self check cashier was nice.

  • 5/5 Virginia Napalan (. 1 year ago on Google
    Went there to get a few items like weed killer, tools for gardening and found a great price on a cordless weed wacker and a leaf blower 2 for price of 1 w/ extra battery. Found everything i needed and more good service and lots of deals for the summer and beautiful flowers, plants and things for outdoors .& plenty of patio furniture to decorate backyard. I love this store.

  • 4/5 Dylan H. 1 year ago on Google
    Once arrival the parking is tight, but manageable. Entering The building it's Clean and seems to be organized, floors and displays look great. You'll wonder around Abit on your own for awhile before getting some assistance, or if you just go right up and ask an employee. Garden section is green and is cool enough to still go looking around, all in all 4 stars 5 if greeting and assistance was a bit more quick. Great store good prices

  • 1/5 juan r. 3 years ago on Google
    Busy , busy not cashiers just one, and line to pay 15 person on line waiting.. And the self service just 2 registered was working and 15 person on line waiting for service..

  • 5/5 Dick S. 3 years ago on Google
    Best wood around

  • 5/5 Federico A. 3 years ago on Google
    Customer service was great. They had everything I was looking for.

  • 5/5 Daniel S. 3 years ago on Google
    Found the paint i was looking for easy with assistance

  • 5/5 Pancho V. 3 years ago on Google
    They have everything

  • 5/5 Davy H. 3 years ago on Google
    The workers are very helpful.

  • 3/5 Linda R. 3 years ago on Google
    Very disorganized

  • 5/5 Veronica T. 3 years ago on Google
    Best place to buy my plants!

  • 4/5 Alicia R. 3 years ago on Google
    (Translated by Google) Very few ATMs and many people paying ... (Original) Muy pocos cajeros y mucha gente pagando...

  • 5/5 Ismael S. 3 years ago on Google
    Stock availability, service

  • 4/5 Laurel Kathleen Ochoa L. 1 year ago on Google
    Limited tool selection in store. Better selection of goods online, and shipping usually arrives 2-3 days . Employees on the floor are very busy, but highly accommodating. Very nice upbeat atmosphere.

  • 1/5 Landon E. 1 year ago on Google
    Worst Home Depot in El Paso. Ordered online for a pickup and the item they had was in stock and took them a day just for them to tell me that they are going to refund me the money. I even went to the store the day prior to get the time myself and yet they still couldn’t find it the item. One of the Workers in customer service was bad like she didn’t even want to acknowledge me. I’d go some where else than to work with this Home Depot. Everywhere else I went was way better from in store help to ordering online and picking up. Even the other stores would call me back and tell me they don’t have such item anymore.

  • 4/5 Edgar T. 1 year ago on Google
    The store is usually well stocked and you can generally come away with what you were looking for on you own. However, if you need help it's a hit and miss trying to find help. This time I needed a valve stem for a shower faucet and needed help. I got a not so nice sales clerk who bordered on rude plus he tried to push off the wrong one on me. I went to Lowe's and got the right one.

  • 5/5 Gatewayvick 1 year ago on Google
    The people working in the paint department are so courteous and nice. I've been there twice and they have helped me with any question I have,they go way out to explain everything. Not to many places now days have that kind of service.

  • 1/5 Jesus V. 1 year ago on Google
    Stopped by to purchase a Storage Shed, What an ordeal, I called their phone, spoke to customer service, cashiers, other employees, finally I asked for a manager, no one would help me load the Box onto their cart, so that I could pay for it, I was just asking for one extra set of hands! That crew must just work there and collect a check! All fun and games, no one wants to lift anything,

  • 1/5 David H. 1 year ago on Google
    Never buy Ryobi at the Home Depot. Their ability to resolve warranty issues with the brand is essentially non-existent and I have had 2 warranty issues in 14 months with my Ryobi 40v lawnmower. This last time I had to visit the store 3x before getting a resolution. I already had to pay someone else $180 to more my lawn then Home Depot gave me a cost difference to pay off almost $160. Turns out they were charging me for the wrong model lawnmower. These are unacceptable issues.

  • 5/5 Victor M. 1 year ago on Google
    Daelyn is amazing!! In a world where good customer service is difficult to find, she is a diamond in the rough. My interaction was great, and I also witnessed her multitasking with other customers while I was waiting on getting my new digital lock for my front door. Thank you so much Daelyn for your patience i see a bright future ahead of you in customer service!!

  • 2/5 William Tinklepaugh (. 1 year ago on Google
    Nowhere near the level of common home improvement that a normal homeowner could find useful. Really more oriented towards the big bucks contractor.. so NO! they are NOT likely to be of value to the average homeowner, but about/or less than 50%.

  • 5/5 Rudy C. 1 year ago on Google
    Customer service is great. They honor refunds (valid) and worked with me to re-order a faulty sink I purchased on-line. I enjoy my business here.

  • 1/5 Daniel H. 5 months ago on Google
    7k and I got some of the worst cabinets I have ever seen in my life. If I hadn't already gone 20 days passed when they were supposed to be here I would return the whole damn thing but seeing how I've gone over 20 days without a kitchen sink I have no choice but to keep it. I will be going in tomorrow to speak with a manager and raise hell about this awful merchandise. You all should be ashamed. Also the screws in 2 of the doors came out the first time we opened the door. (Also I tried calling in and the kid that answered told me to just take it back)

  • 1/5 V. Isaac M. 6 months ago on Google
    We went by to pick up a single-item online order (curbside pick-up), and waited for twenty minutes. After realizing no one was going to come out, I went to the order pickup counter to let them know we still had not received our purchase, and some random employee, with no name tag, offered the excuse: “It’s cause we’re training new people.” There were at least four employees standing there, chit-chatting, and no one had even begun to process our order. Unfortunately, the quality of service at this location has been on a slow decline for a while.

  • 5/5 Mindy J. 7 months ago on Google
    The women who helped me with flooring were very knowledgeable and answered all my questions . The men who loaded the car were very patient and good natured. The cashier confirmed issues with the manager to make sure a transaction was correct. The manager gave a generous compensation for an incomplete box of flooring planks. This has become my 1st choice place.

  • 4/5 Manny 3 months ago on Google New
    Super busy and it's not there fault but prices on everything have gone up 10% in a year. They keep up with the store guide well considering the amount of people that shop there. There is a new home depot in horizon city.

  • 5/5 Dana S. 7 months ago on Google
    Customer service representatives were informed and extremely helpful. Two representatives educated my party on ways to improve our lawn and the best method to maintain a healthy green pasture during these extremely hot temperatures. I would certainly recommend using this store for lawn care needs.

  • 1/5 Victor F. 5 months ago on Google
    Not good. I purchased 2 refrigerators, the installers refused to take one of the old ones, and refused to install water connections. We had to do it. I reported a dent on one of the refrigerators and have yet to hear from any of the store managers. There was one, a female manager that, after hearing our horror story, was kind enough to give us a discount on an additional purchase. I do have a log of all calls and names, but I do not want to embarrass anyone. A simple returned call would be great. A replacement for the dented fridge would also be great.

  • 5/5 Derek R. 3 years ago on Google
    Ilove this place .. i cannot come in here without leaving with some tools or material..custom err service is on loint and i recommend any one to shop there ..awesome prices.

  • 1/5 Alex B. 3 years ago on Google
    such a lousy service. You sent the wrong order, you don't know what happened and you want me to go to the store again to pick up my order. You messed it up, and instead of offering free delivery to make it up, you want me to spend more time and money.

  • 2/5 Irma S. 3 years ago on Google
    Me encanta Wal-Mart encuentras todo lo que buscas

  • 5/5 Teresa V. 3 years ago on Google
    We had a great experience at the store today. The sales associate was kind enough to help us pick all the materials for our project and even bring it out to our car. She was great above and beyond any expectations.

  • 4/5 tyler c. 3 years ago on Google
    ita home depot soooo

  • 5/5 rook g. 3 years ago on Google
    Always great prices on tools and some materials!

  • 5/5 Sylvia R. 3 years ago on Google
    Detailed salespeople willing to help you and find the items much mire affordable.

  • 5/5 Miguel M. 3 years ago on Google
    Great service on Eastside.

  • 5/5 José Gumaro Peralta L. 3 years ago on Google
    (Translated by Google) Excellent (Original) Excelente

  • 3/5 Gabriela P. 3 years ago on Google
    Lots of flatbeds in the way. An accident waiting to happen

  • 5/5 Texas M. 3 years ago on Google
    In and out in record time. Don't forget to ask for your veterans discount typically 10% off

  • 3/5 Jonathan G. 3 years ago on Google
    I usually prefer shopping at The Home Depot for price and preferred brand selection. Despite the current state of affairs, I don't feel that it should serve as an excuse to provide less than reasonable service. I understand that current times have essential stores working tirelessly through this pandemic, but waiting 2 days (still waiting, have not been notified items are ready) for an online in-store pickup that would have taken me 30 minutes to 1 hour at most to retrieve in person is a horrible disservice to the community and the customer. I feel that if you offer a service, do it right and don't make excuses. Needless to say I will not be using the app to place an order and will be notifying corporate of this sub-par service. This location needs to be heavily remodeled, restaffed or relocated. With unemployment on the rise currently, maybe there's a few good intelligent people willing to do the work that the current staff can't seem to manage.

  • 1/5 Liliana 3 years ago on Google
    This is the worst managed The Home Depot store I've ever done business with. The employees at this particular store are a reflection of the horrible management here, sadly. No attempt to provide any customer service at all by these employees. Try getting a hold of a manager. Just try. It won't happen! I was able to contact managers at the store that is 15 minutes away from this one via phone and received an immediate answer, TWICE. Not at this store. I tried calling 10 times trying every single department to see if anyone would answer but no one actually cares to do their job here including the managers. #TheHomeDepotCorporate should be ashamed and embarrassed to have this particular store open with the ill prepared management running it.

  • 5/5 Jean S. 4 years ago on Google
    Great place awesome staffs.

  • 5/5 Arturo Herrera J. 3 years ago on Google
    The best way to fix up your house from the front to the back or maybe just go up,to the kitchen to bathrooms, plant a garden or just landscape

  • 5/5 darrell g. 3 years ago on Google
    Best selection of tools. Good prices. Friendly and knowledgeable staff.

  • 5/5 Erica D. 3 years ago on Google
    Actually today's visit was good.. Found everything I needed and the employees were actually nice and very helpful...

  • 3/5 Tony V. 3 years ago on Google
    I rented a tiller and in the process of using it the wheel fell of twice. I did have of my work and returned it back. I took pictures and showed them upon renting the tiller. I was told I had two hours before closing to return it. I told the sales person I was never told that and only told upon returning refuel the gas tank. So always inspect the equipment good before accepting it. Rude representative upon returning.

  • 5/5 Ramón G. 3 years ago on Google
    (Translated by Google) They took good care of me (Original) Me atendieron muy bien

  • 5/5 Kenneth R. 3 years ago on Google
    Diego in the paint department did an AWESOME job getting our paint exactly the colors we needed. Diego was also very polite and professional. Good luck to him and his future plans!

  • 4/5 David S. 3 years ago on Google
    It's super convenient.

  • 3/5 Sergio G. 3 years ago on Google
    (Translated by Google) Eah (Original) Eah

  • 5/5 Rosario L. 3 years ago on Google
    (Translated by Google) I always find what I'm looking for (Original) Siempre encuentro lo que busco

  • 4/5 andrew s. 3 years ago on Google
    Great store/ great customer service

  • 4/5 Raul E. 3 years ago on Google
    I had a very good experience I went looking for two fans one indoor and one outdoor the prices were very reasonable for what I was looking for

  • 3/5 Patricia L. 3 years ago on Google
    We found everything only inside they need more refigeracion air because it's uncomfortable

  • 5/5 Carlos De La R. 3 years ago on Google
    (Translated by Google) Ok personally I recommend The Home Depot because construction materials has everything a contractor needs and personally, gardening product for cleaning products for the home finds it attentive staff. (Original) Ok en lo personal yo recomiendo The Home Depot pues materiales para construccion tiene de todo lo que necesite un contratista y en lo personal , jardineria producto para limpiesa productos para el hogar lo encuentra atenciones del personal muy atentos .

  • 2/5 Yvonne B. 3 years ago on Google
    Usually they have what I am looking for. I looked on line , found it. Went to the store and there wasn't any. The young lady that was helping me looked on line saw the same thing and apologized for not having it.

  • 3/5 george z. 3 years ago on Google
    Navigating thru some of the narrow isles was difficult. I did not find all i needed for the tile work im doing , like the cement for the hardi backer board.

  • 4/5 Bertha H. 3 years ago on Google
    Always very packed and not everyone wears masks

  • 5/5 TONY C. 3 years ago on Google
    The service and shopping experience were both very good.

  • 1/5 Jesus Ivan G. 3 years ago on Google
    The service was horrible. I was at the paint department in line behind a gentleman who was asking help in finding a product. The boy who was working there just pointed to the direction, to which the costumer replied, can you please come show me where they are at, the employee just kept insisting that it was way over there with the brown boxes (the whole place is full of brown boxes). I walked up after the elderly man left and asked if they have a clear coat in matte. The girl who was working with him just replied "if we don't have it up there then we don't have it" ... Thanks... They didn't bother to look up inventory in the computer or walk 10 feet to help look for it. My arrival time was 10:40 am in August 18 at the home Depot in Rojas by Lee Trevino. The employees were working in the paint department behind the desk where they make your paint. It must be embarrassing for the employer to have these types of employees. I'm going to Lowe's.

  • 4/5 Charles K. 3 years ago on Google
    Busy but helpful and friendly staff

  • 4/5 Lydia M. 3 years ago on Google
    Good prices.

  • 4/5 Gabriela M. 3 years ago on Google
    (Translated by Google) Good assortment and fair price (Original) Buen surtido y precio justo

  • 5/5 José S. 3 years ago on Google
    Great service, very helpful & courteous employees.


Call (915) 599-8741 Open on Google Maps

Amenities


  • Payments
    • ✓️ Checks
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Repair services
    • ✓️ Assembly service
  • Recycling
    • ✓️ Batteries
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ Curbside pickup
    • ✓️ In-store pickup
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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