Godawful, horrendous, lousy experience with Motocity Rent. After visiting a natural spring outside the city, I went to start the scooter for the ride back and nothing happened. I thought it must be the battery. I called the owner and he sent a truck to come pick it up while 2 other men attempted to start the scooter. After getting back to the store, the owner tells me the ignition is broken because of “forced use” and that I must pay 260 euros for the damage AND the truck to come pick me up. The contract is also only in Spanish , in a place that’s clearly for tourists. After screaming to me over and over that this was “my fault, my responsibility!”and pointing his finger in my face I left the store in tears and without my passport because I didn’t have the cash at the time to pay for this. As I said to the owner, I would completely understand if I did something to this scooter and had an obligation to pay for damage, but there was nothing I did. To also charge me 100 euro for a pickup truck due to an accident I didn’t do is a complete scam. He said maybe somebody tried to pick the lock while I was away, but that it’s still my responsibility. Possible, yes, and I understand. But I think it’s highly likely that these are just very low quality scooters with a low quality owner who has absolutely no respect for customers.

I would stay away from this company. We went in to talk about pricing and we were quoted a specific price for a specific scooter. We went back the following day (to the same person) and it was a different price, with multiple add-ons. You can only go 50km (that's about 30 miles, haha!) or he will charge you for every km after that. Add on helmets, even more, etc. He was not at all willing to work with us. When we said we had talked to him less than 12 hours before he was just like "who, me? no way.... I have never seen you, I wouldn't have said that." We ended up renting a car for 1/3 the price from a company down the street and had amazing drive through the Sierra Nevadas. Don't do it!

Location is closed. Sign says they’re in a nearby square, but they’re not. Phone number on the sign is a random lady.

Bad experience

Having posted online and in their marketing materials that their afternoon closing time was 14:00, I planned my last day in Granada around renting a bike. I rushed to make it to their shop by 13:45 to find it already abandoned. If you’re going to make a public promise that you will be open until a certain time, please keep your promise. I’m very disappointed. The other low ratings of this business now make sense in light of the unprofessionalism I’ve just experienced. Un bajón planear tu último día para alquiler una bici y dar vueltas por varias horas, y al llegar a la tienda, la encontrás ya cerrada 15 mins temprano sin ninguna explicación. Una lástima.

NON EXISTENT! CLOSED!! issa trap

Great. It's wonderfould. Thank you Jose. The best of my travel.

I had a great time, I've seen all the special places in Granada that are many and in just two days I already know most of the city. Motocityrent motorcycles and staff very friendly and their perfect indications to not miss everything interesting.

Guys provided me with a half-full battery scooter (I asked fully charged 2 times). Then pretended that it was my fault, that I went on hills...I could use it barely 40mn. Such a joke. Of course, he closes between 13:00-17:00. Hence, I could not use the scooter and let it at the hotel. the 20€ rent per day is a scam, as he promised to replace it at 17:00 (business closes at 19:00)....and obviously he finally refused to give me a new scooter for the 2hours left ! THANK YOU FOR ROBBING ME ! If you need 20€ just ask directly, I would have given you instead of ruining my day. Btw: - Very bad quality CIRC scooter - He could not activated it for 15mn - Owners tries to make you pay any possible extras (2€ locker, 25€ per day if he doesn’t like your face) - Pretends to not understand English when he suits him => MY VERY FIRST GOOGLE REVIEW IN MY LIFE, IT HAD TO BE DONE !!! *Please don’t waste you time here guys*

I’m surprised to see that this shop is still open. Majority of clients are unsatisfied after renting from Motocity, as is clearly to see in the reviews. I also assume that some of the good reviews are made up accounts. I personally had a horrible experience there caused by a faulty scooter, an agreement only in Spanish, poor customer service and overpriced rates. Opening times also vary from day to day depending on the owners mood I guess. There are plenty of other renting options I’d highly recommend over this place. Enjoy Granada!

Firstly, Cooltra Motos is cheaper per day, with a larger selection of scooters. Secondly, we had a pretty terrible experience with Motocity Rent. Not allowing us to change our hire dates when it was going to rain the whole week (even when we offered to pay any changing fees), a contract that is only in Spanish even though their target market is tourists, unreliable opening hours so we were unable to access our luggage, and finally our scooter malfunctioning (only going 20km/hr)- leaving us stuck in the Sierra Nervada for an extra day (which we then had to pay for). Overall, horrible service, expensive rent and a terrible experience.

Weak&poorly maintaned scooters, feels like 50cc, can't get 2ppl to Alhambra entry. Reflector fell of the cargo box and we had to pay extra, but it was clearly visible that it has been fixed before.