IF I CAN GIVE ZERO OR NEGATIVE STARS STARS I WOULD. I’m a brand new customer. MOVED INTO MY NEW HOME A WEEK AGO on Sunday November 26th.. I registered for the service and scheduled my installation for Monday the 27th between the hours of 7am-10am. The technician didn’t show up for the appointment or call. I received No follow up call or notice, apology, or attempt to reschedule. Customer service is non existent and piss poor. Lost a day of work. It’s now December 3rd, a week later and I still have no phone, no cable, no internet. I’ve called everyday, sometimes 5-10x a day and have spoken to several of their agents including their so called chat agents who are useless and keep telling me “don't worry, everything is going to be ok.” NOTHING IS OK. I have copies of chats downloaded to prove this is a genuine complaint. I’ve been misled, lied to, and there has no foundation of trust. THIS HAS BEEN THE WORST EXPERIENCE EVER of dealing with ANY company, let alone a so called communications company. I’ve expressed we have an infant at home, and how crucial it is to have proper communication service in place. We have spotty phone signals in our townhouse development, where calls drop or the connection is bad. God forbid we have an emergency or that we wish to have normal service to carry out our normal lives. I’m absolutely disgusted with Comcast/X-finity Their business practice has been unconscionable, and have proven to be worthless and a disservice to me and my family. They should be ashamed of how they treat people. This is why they get consistent terrible reviews. I wish I could choose another company, but unfortunately our association has contracted with Comcast/x-finity as the sole provider. There’s much more to this, but I won’t list it here. I will share this with the division of consumer affairs, and the better business bureau who probably already have several thousand complaints. What’s really funny is they keep pressing me to review my experience. Common sense tells me that you’d probably want to at least perform a decent job. DID YOU THINK YOU WERE GETTING A 5 STAR REVIEW??! But even after I put zero, you would think that they would find it somewhere in their lost souls to help me, but no that didn’t happen. We signed a contract with you, and you’re not performing to your obligations, and to your own standards. The best joke ever is this joke of a mission statement by Comcast/Infinity’s CEO TOM. This is what Tom had to say: “We're on a mission to respect our customers' time, simplify their experience, and make it right if we fall short. Because we should fit into their lives. Not the other way around” - How ironic, how pathetic, and disingenuous. I’ve actually experienced the exact opposite of this bogus BS. Respect? Respect my time? Simplify my experience? Make it right? Well surprisingly I agree that you definitely fell short, so short into a pit so large that you can’t see me or my problem any longer. Would love to hear from the CEO Tom to hear me bc the employees are deaf to their own mission statement and customers needs. I’m the customer, it’s me, I’m here! FYI, we work from home so should we lose our jobs because of this or risk losing money to feed my family? The bottom line is they have a failed system, and me and family have to suffer the consequences. This message is to Tom the CEO, Are you there? Because your employees are not there. You’ve lost touch with how to help people, provide good customer service and “communicate.” I know I’m probably just a customer or a dollar sign and I’m probably at the bottom of your list and you just don’t care. Do something about this and fix this mess, because you failed here Tom. And so we’ll just sit here in silence Tom and count the seconds, minutes, hours, and days until your company does its job.

Xfinity has to be the worst company to deal with. They constantly raise your rates month-over-month, and deals are non-existent, especially for existing customers. Their service is subpar compared to other providers and EXPENSIVE. Xfinity Mobile is the biggest scam as well, stay away! I currently use Visible and was curious about their service since they kept sending me offers in the mail. I decided to look into it and HEAVILY regret it! I signed up to receive a sim card, and it was delivered but I decided to stick with Visible and it remained in it's envelope untouched. About a month or so went by and I was charged almost $50 for service. Here's the thing - I never once popped the sim card in my phone, and my number was never ported to the service! I immediately got in touch with their customer service but they kept giving me the run around, trying to justify the charges even though they told me they see I never used their service! I am still fighting with them to refund me and all the while they keep trying to charge me for service, even though I told them to cancel it. STAY AWAY!

My Xfinity Modem was down. I called Customer Service. The service Center was not in USA. Person on other side told me that my modem is so old and I need to get a new modem sent to me - AT NO EXTRA CHRAGE - I agreed and he then told me he has to charge me $200.00??? I refused the charge and Manager comes on the phone and said he wants to charge me for a month's Fee? I get an email indicating that I am being charged for the Delivery, Taxes and Upgrading my Internet? I called back the Customer service and I told them I wanted to cancel the order and I will visit the local Xfinity to pick up a new Modem. I was told there will be a charge to cancel the order? I hanged up and took the modem to the Store and they changed the Modem. I asked them to cancel my order. Which they did. I received a email indicating that I got charged through Paypal for one month's service and Invoice for $200.00 waiting to be paid? Xfinity never charges me through Paypal. It looks like they are bunch of thieves and they will try to steal your money. I am looking into other internet and TV providers in this areas and I will change as soon as possible. My recommendation. If you get someone from India - indicate that you want an American Service rep. They will fight with you to keep you online but insist on being transferred. Now I have to call My credit card company to cancel the charges and be vigilant to make sure I don't get any false charges.

I called for no internet. The person was Nancy and she was helpful. Then I get tech 2 and a guy with an Indian accent was incredibly rude. He insisted I was connected but none of my devices were working. He may as well ha e called me a liar. This is en6to make me switch!

Employees knowledgeable and very helpful, although I can't say the same for whoever (or whatever?) is pulling equipment for customers, they totally screwed up my upgrade (not correct modem for what I was paying for!!!) On the whole very disappointed with Xfinity/Comcast! Expensive and apparently inept!

Andrew provided excellent customer service. Andrew's is very knowledgeable, and with extreme patience, he has solved my mobile and cable internet issues and keeps me updated.

Once again, this location gets 5 stars for professionalism and helpfulness. Thank you, Bryan. Many kudos to Cathy F. who spent much time fixing a very tough problem with my email. She is patient, diligent, and very smart.

On Saturday, August 12th I had to go into the Xfinity in Eatontown because my dad couldn’t to deactivate my mothers phone who just recently passed 2 weeks ago. It was a very hard thing to do. I didn’t want to do it but I had too. John the manager and Brendan greeted me and showed me so much kindness in a time of so much sadness. They made the process quick and not stressful. I appreciate this more than they know. We need more people like this in the world to be kind always. For you don’t know what challenges a person or persons is bearing at that point and time. So thank you John and thank you Brendan for making such a horrible experience bearable. I hope someone sees this and gives you both the recognition that you deserve.

I had the worse experience at this location. I took my 75 year old mother to this location because she had a billing question and couldn’t get a straight answer the night before from the customer service dept. over the phone for 2 hours. The representative at the store in West Long Branch was very rude and not helpful at all.He was very short and not to mention he was texting in the middle of helping us. I was getting very frustrated especially when he and his co worker Zack decided to laugh at my frustration. I wouldn’t recommend their services just because of their lousy customer service. Very unprofessional.

We worked with Almondo he was great super helpful. We tried to get home internet and cell service and Xfinity did everything in their power to not have us as customers. Unlocked phones might not work, you get eligible for two phone line we needed four but we might be eligible for the other 2. It's like they don't want you as a customer. Needless to say we left with out purchasing any service the only reason I gave 2 stars was for the employee who tried I would not recommend Xfinity to anyone I remember why I left cable.