This review is specific to Nurse Practitioner Madeline Eugene. 0 Stars! The most unprofessional and unethical practitioner. She should not have a license to practice medicine. This is a nurse practitioner who is supposed to serve the mental health community. On the day of my son’s first appointment with her, she decided not connect with him (tele-health) and waited until 45 minutes after my scheduled appointment to have the receptionist contact me to inform me of her cancellation. Her reason for her cancellation… She was running behind and was leaving for summer vacation. This is something that should have been brought to my attention well before my son’s appointment so I could make other arrangements, not 45 minutes AFTER my scheduled appointment. My son was so nervous for his first appointment and the anxiety was building for 45 minutes as he waited for her call only to be told she wouldn’t meet with him because she was going on vacation. Really terrible thing to do to someone who already is depressed. TRULY DISGUSTING!

I started taking my special needs daughter there about five years ago when I first moved to NJ from NY. Dr. Iffy is so understanding, kind and empathetic towards my daughter. She really knows how to speak to her patients and make them feel good about themselves. During the pandemic, they switched to Tele-health appointments and it is working very well, however, my daughter misses going into the office and speaking to Dr. Iffy who is absolutely wonderful! I was so fortunate to have found this amazing place because every other facility wanted my daughter to attend groups and my daughter was unable to do that during the week since I work during the week. I feel so bad for those who had such unfortunate experiences.

If I could give 0 stars I would! Barely answers the phone, and when they do they are of no help. They never respond to voicemails, or call back but they’ll be sure to send you a bill twice a month to make sure you don’t miss a payment. Unlike every other psychiatrist I know, they bill you like an emergency room visit to get a higher premium from your insurance and more money from you. I would have a call with my psychiatrist once a month, would spend 5 minutes in the phone with me and then hang up. Not even going to go into the rest of the details, but point is… STAY AWAY! You’ll be grateful you did!

Definitely look other places before going to any of their locations. You will be bounced around from doctor to doctor, appointments constantly being cancelled last minute and the last doctor, Madeline I spoke to should not be a doctor. Completely unprofessional and rude. She didn’t care about my treatment. Only cared about what she had to say about my healthcare. She isn’t my doctor and talked to me for 5 minutes and is trying to change my medication. How can you just make a call for a patient that isn’t yours. I have had many appointments canceled in 5-6 months. I have to call them to reschedule even though they text you last minute before your appointment telling you specifically not to call to reschedule and they will call you. Nope. Never happens. Phenita M is great. She is the only reason that I gave one star. If I can’t have her as my doctor I’m immediately changing providers. Also, if your in recovery, good luck.

The people here have serious problems and many of them are non-functional. One girl is living on food stamps and doesn’t have food in refrigerator. She doesn’t have enough food stamps to provide for herself for the end of the month. None of the therapist addressed this or her inability to have food. I was very disappointed that all the therapist did was say yes yes yes. they use video conferencing for some of the patients who are laying in bed, it seems most of the patients are so out of it they don’t even participate in the group process The front desk didn’t know how to get me signed releases for other people that I wanted to participate in my care. He was worthless. Four days after I had left the program. I finally got a call from somebody from Stress Care. I had given them notice on the day that I left and apparently it wasn’t in their computers. I told her that I left four days ago, and the other program that I was in to update the records. I couldn’t believe it took them four days to realize that I wasn’t there.

If you can financially handle going elsewhere, I recommend doing so, especially if you need a stable provider. TO CLARIFY: I have no interest in talking to the supervisor because the issues that I have dealt with are many and would take the entire organization to change to be fixed (Which I know will not happen). You can never get a hold of the front desk, and when you leave a voicemail you are never called back. I constantly get told that there are issues with billing, but I have never been able to get a hold of them, and since my insurance information never changed I just let it be. I had to text my therapist directly to make appointments, because the front reception was useless. The place is a revolving door of healthcare providers. I only had one therapist that I continued to see long term, before she left (without anyone letting me know) and I couldn't get an appointment for months. Cut to my latest therapist, who denies one of my appointments because I was 5 minutes late for my 45 minute appointment, and when I asked if we could have a 30 min appointment because I really needed to speak with her (tough times, I'll spare you the sob story), she told me her earliest appointment was a month out. I take it, only for that appointment to be cut short (in the middle of me explaining how I was at a really low point in my life, for her to say "well I have some bad news, I can't see you anymore") very unprofessionally. I had texted her after the fact and told her how she was wrong for it, and she tried to apologize and say, she in fact could still see me. So, yeah. I realized that Stress Care does not see their clients as people, but as numbers, and I will not subject myself to that. Everyone deserves to have a mental health providers that they feel actually cares about them. I will be going elsewhere for that.

Things started out well, until they cancelled appointments due to doctor’s leaving the practice and did not tell patients. My 16 year old was left without her medication (a non controlled substance mind you) that has severe withdrawal effects. We had to argue to a one week supply! They treated us like she was a criminal. Don’t waste your time and go to a different practice. They are all about billing and getting that $ over patient care.

Awful service. Doctor barely understood English. I believe I was his first patient ever. They prescribed me suboxone and then 5 minutes later said they can’t give it to me. This is life or death for me and I had to spend an hour on the phone with someone who has the communication skills of a 5 year old. Absolutely disgusted that they would treat someone who is actively seeking help this way.

My experience with Stress Care mostly has to do with the billing department and a woman named Joy in this department.. as she absolutely lives up to her name. She was so helpful and patient. She answered every single one of my many questions without any frustration. She made sure that my account was billed appropriately and charged to my both of my insurances and that I was refunded for having to pay out of pocket. She was even nice enough to return my call on a voicemail that I left her regarding following up the issuing of when the check would be sent out for the check that was being issued for the refund. My experience with Joy was just an all around great. She is such a wonderful, pleasant, JOYFUL, exemplary, and amazing person that I hope many people, not only people calling into Stress Care are blessed in the opportunity in coming across, but in life. Joy, if you ever read this, I don’t know if to you’ll remember me, but this is Nicole, I hope you do, as I hope that I have left the same impression that you have left on me. This is what I have learned from you, that a little bit of kindness, in this world goes such a long way, laughter always helps a stressful situation and even smiles through the phone are contagious. Thank you Joy. Lastly, if no one has told you today, I appreciate you, truly.

The clinicians were good and tried their best. However, the administration was totally the opposite. What information I did receive was too little too late. The left hand had no idea what the right hand was doing. The inconsistencies were too numerous to count. After spending nearly 12 weeks in the intensive program I learned that the program is only for 6 to 8 weeks. I left more stressed then when I started. Thankfully I saved most of the emails. If I were rating the clinicians only, I would give them 4 or 5 stars.

I feel that the Stress Care team can meet my needs. I have seen different Psychiatrists there over the years because at times your regular doctor may be on leave or vacation but either my regular doctor or the covering doctor have both met my needs promptly and to my satisfaction and my parents. So far Stress care Patients Mental Health Department and the Administration team have been working hard to keep me on the right track and I appreciate them. It has taken years to get to the right place! I only gave four stars because I feel that there is always room for us to improve especially when it comes to Mental Health. Thank you Stress Care!!!

I don’t know what kind of place this is but I have had two appointments with two different doctors already. The first doctor never called in medicine when she said she did so while I was on the Telehealth. I had to call the office 7x over three days to get her to call it in. I switched doctors because I didn’t want someone who would leave me to suffer. The second doctor did the same thing! During our appointment he said he was calling in different medication because the previous one did not help at all. Needless to say, he never called anything it in. I have been calling for 24 hours now and I am being told he is not in the office today so he won’t be able to reach out to me until Monday. I’m pretty sure he will not be reaching out to me and I will have to suffer all weekend and start calling Monday morning again.

Very pointed and appropriate intake questions made me comfortable and reassured me they know what they’re doing. I have Yvonne, Nikki & Christianah on my team. They are all great, informed, and very nice to talk to. I appreciate all their patience with me on my road to healing.

I am very happy to say front desk. Dan is his name over the years is always help me. He deserves a raise. Also, I am grateful for my new doctor for she is helping me address my issues and taking time to call me every two weeks and I will be going to see her and getting the therapist to, be happy we are so healthy and grateful for you all. God bless everyone happy holidays.

Writing on behalf of nephew who received excellent care and attention at this facility. In addition, the level of communication and responsiveness from staff both during and after discharge is to be commended. A person in need of these services would be in good hands at Stress Care NJ.

I've been with stress care since 2021 when I came out of the hospital from a depression. They've changed my life for the better! Henrietta is a fantastic doctor and knows what she's talking about! Danielle the receptionist was so sweet in taking care of me she's awesome! Ive had a great experience with them despite hearing negative reviews. They've gone above and beyond for me to make sure I am okay. They have my loyalty 100%

Both me snd my husband are patients there. What drew us to this practice is the fact that they except Medicare. Not many providers do. What keeps us going is our caring doctor, Dr DeSantis. We really like her. The front desk is always helpful. We have had only good experiences with Stress Care.

Connie did not listen to what I was telling her, repeatedly. It took her WAY too long to grasp the concept that my medication was supposed to be being increased. I tried to explain to her that there's a very effective way to eliminate anxiety without pills, but she just scoffed, and went right back to talking about pills (which she then refused to prescribe for me). This woman could not have been more condescending if she tried. Don't schedule with her!

Deb Z worked with my daughter and was wonderful. She is very invested and want the best for those she is working for. She believes in the family and how that dynamic can help the children. She gives her patient and the family tools to help build and strengthen their bonds. I am very grateful for the true at heart care she put into her time with my daughter. The program has thought us all so much with groups and family night!

My case worker Erica Nison is on point, she is so helpful with everything. She goes above and beyond for me. I recently changed my PCP to stress care as well, and Dr. Guillermo is awesome, understanding, and made me feel very comfortable. He got to the bottom of a problem that I've had for a long time that no other doctor could pin point. I am so grateful for everyone at stress care. I would suggest this facility to anyone who needs different doctors in the same network.

Some of them as you see, really don’t care. But then you meet that one person after all the trial and error that makes all the trouble worth it, the one person who actually wants to help you and makes it seem like they actually care about you as a person. It’s a good feeling knowing they’re rooting for you. thank you for all your help Mark Stella. You’re the only person I’ve met here so far that actually cares and you’ve been so helpful to me. I cannot thank you enough for all your continued hard work with me.

I’ve been a patient at Stress Care for a while now. I see Akousa for med management and she’s really great. When I call I’m always happy to speak with receptionist Debora M and have her schedule my appointments. She also helps me with any other problems I may have. Stress care is awesome 👍

My doctor @ Stress care is extremely wise, helpful, nurturing, and wonderful in all aspects of her field. I am extremely honored and grateful I found someone so profound as she, I could not possibly be any more thankful to have a doctor that understands the complex issues in my life. Thank you so very much Dr. D. I know in my heart that someone must have treated you as well as you treat me, because your methods are one of the greatest attributes in your career as a doctor just by the success in life I have had being under your caring treatment Also, everyone at the front desk has always made sure I have had my appointments in the correct time frame, and have gone above and beyond to help me, even when the pharmacy did not understand what to do, they were able to help me and speak to them immediately and correct any issues that got mixed up, not even by Stress Care, but by the pharmacy itself- in order to maintain, and keep me well. Again, thank you all so, so very much. Cordially, Marie A. Finley

My Doctor is wonderful. I have been with her quite some time now and she understands me. She is openly honest with any questions I have. Ty Dr. Ababio 😊

I have been with Stress Care for about 5 years. I never have to worry that they will not get a message to Dr. DeSantis and they are very helpful and nice. Dr. DeSantis definitely knows my needs and is doing her very best to meet them. The biggest obstacle is my severe insomnia and we have tried many things that have not yet worked so well.

Stress care of New Jersey helped my son to improve his mental health. Deb is the gem that stress care of New Jersey has. I’m so grateful for her suggestions. Thankful for all her advice. Her advice and suggestions made a big difference in our life. Thank you do much Deb for your wonderful care and treatment during therapy sessions. 🙏

Debra (Deborah?) M at reception Five stars +. After at least 5 calls (I checked my phone) despite messages to Dr, multiple communications with med management who said they'd take care of our prescription issues but never even called the pharmacy... I could go on and on... Debra/Deborah took care of it with one call from a very frustrated and probably not very nice patient's caregiver. She even returned my call to let me know that my pharmacy would have the order done so I could pick it up on my way home. I don't know why everyone else found this task so hard or not worth taking care of, but Deb M stepped up and took care of it politely and efficiently. Many thanks!

I called to make an appointment as a new customer and spoke with Rohini. She was absolutely wonderful! From beginning to end she made sure that everything was taken care of! If only all Dr’s offices could have a Rohini to deal with 👍🏻😊

Working with Paula Taylor has been amazing! She is a kind hearted person, truly makes you feel comfortable in approaching her with any concerns and delivers quality care to her patients! Before, I had few issues scheduling appointments and getting a hold of someone through the phone, but I think that problem has been resolved and I am able to easily schedule appointments. If there are any changes that need to be made (for example: if a script needs to be sent elsewhere), the team is on top of their game and are able to assist me ASAP! Thank you for your awesome care :)

Once again joy in billing and my therapist sherry go above and beyond to help me in every way possible. Both compassionate and understanding and know the true meaning of empathy!!!! Beautiful women! Beautiful human beings. I’ve had many other issues over the years with this site but never once with joy or sherry. Amazing women in all they do.

Although I think everyone is amazing here, such as Laurie, I wanted to give a special shout out to Joy in billing. She is one of a kind. I have never dealt with anyone so personable, so helpful, so on top of things. She quickly responds to any and all billing questions with kindness and easy to understand explanations. She's been at Stress Care a long time and she makes dealing with insurance companies and billing so much easier. Thank you Joy.

So many reasons why I chose Stress Care!! The front desk is great, they really help you with all your appointments. If you do have any concerns Joyce is just the best. She gets everything done when having any issues you have. Dr DeSantis is amazing! Good mental health care is hard to find, but you will be very happy here I can promise you that! Thank you!!

I think that Stress Care of NJ is a great place for all your mental health needs. I’ve been talking to my psychiatrist, Amy, for a little over a year now and I think my progress has been exceptional. Everyone there, billing, scheduling, etc., are all extremely nice and helpful. I would recommend Stress Care for anyone who is struggling with their mental health. Definitely 5 Stars!!!!

Clinician Amy is such an intelligent and caring prescriber. She is so prompt with my appointments and makes receiving treatment so much easier. I am thankful for the care she has given to me. She always follows up to make sure that I am feeling well. I am grateful for her.

I very much enjoy Stress Care, so much so that I have decided to bridge my mental health care within the organization. That encompasses having both my mental health and psychiatry within the same provider. Each member of the staff is very helpful, professional, have wonderful attitudes and are respectful. A prime example of this was a recent interaction with a receptionist named Natasha. She actually took her time with me, ensured I am be accommodated and demonstrated that she wanted to be helpful to meet each individual patient's needs. I find it is very helpful that each of my doctors for my mental health are housed under the Stress Care umbrella. When speaking to one member of my team I can share what happened with others, messages are sent and then responded when the need arises. I highly recommend Stress Care of New Jersey for whatever individual mental health support. They definitely demonstrate a supportive team approach for all mental health needs during life's journey.