5/5 John V. 3 years ago on Google
My
experience
at
the
Public
Storage
in
Randallstown,
MD
was
outstanding!
I
am
not
only
giving
them
5
Stars,
they
earned
5
Stars.
I
currently
have
2
walk-in
storage
units
at
another
location.
So
I
do
have
a
frame
of
reference
for
pricing,
cleanliness
and
service.
During
the
process
of
selecting
a
large
10’
by
20’
unit
to
rent,
location
was
important.
This
Public
Storage
is
conveniently
located
right
on
Liberty
Road.
I
have
a
business
partner
who
was
with
me
on
the
initial
visit.
We
both
liked
the
location.
We
spoke
to
2
employees
that
day,
which
was
a
Sunday.
The
storage
facility
right
next
door
had
zero
employees
to
talk
to
for
more
information.
Both
Stephanie
and
Nova
were
exemplary
employees.
They
were
cordial,
friendly
and
extremely
knowledgeable.
All
of
our
questions
were
answered.
And
although
most
employees
would
not
get
out
of
their
chairs
on
a
Sunday,
Nova
and
Stephanie
gave
us
a
tour
of
the
facility
and
showed
us
the
inside
of
a
couple
of
units.
Both
units
were
very
clean,
as
was
the
entire
facility.
Stephanie
and
Nova
helped
us
by
asking
questions
about
our
business.
There
were
4
units
available
at
the
time.
But
they
told
us
that
only
2
of
the
units
would
work
to
fit
our
needs.
Imagine
that,
2
employees
thinking
in
advance
about
our
storage
needs
and
solving
a
problem
before
it
happens.
They
even
told
us
they
would
give
us
a
heads
up
if
they
were
close
to
running
out
of
units.
Right
then
and
there,
we
decided
to
move
forward
with
Public
Storage.
We
went
online
and
reserved
a
unit
and
move
in
date.
Before
our
move
in
date,
we
called
to
speak
to
Stephanie
or
Nova.
An
employee
named
Brad
took
the
call.
He
was
every
bit
as
friendly
and
professional
as
Stephanie
and
Nova.
Seems
like
all
the
staff
at
this
facility
are
a
cohesive
unit.
They
make
an
outstanding
team!
Move
in
for
us
was
today.
Nova
and
Brad
were
both
on
duty.
Again,
the
same
excellent
customer
service
was
displayed.
Nova
even
recognized
me
and
was
helpful
with
the
check-in.
Take
it
from
this
business
owner,
who
has
other
storage
units—these
employees
are
the
cream
of
the
crop.
I
wish
I
could
award
them
6
stars
because
that
is
the
level
of
service
we
received
on
multiple
occasions.
Kudos
to
Stephanie,
Nova,
and
Brad!
These
are
the
type
of
employees
you
would
want
working
for
you
if
you
owned
a
business.
I
highly
recommend
this
Public
Storage
for
it’s
convenience,
cleanliness,
and
fair
pricing.
But
it
is
the
staff
here
that
puts
this
Public
Storage
over
the
top!
We
are
thankful
to
have
found
this
facility
and
for
that
we
are
grateful.
