Went to get quick dinner and ordered BLTA and the bacon was raw brought it up to counter and ask is this normal for bacon to be raw and still giggling. No response I ask for new crispy bacon and they said no. I threw it out left won’t go back. Horrible service and no trained manager on duty.

I picked the Potbelly’s on Randall Rd in South Elgin to meet a friend for lunch that I haven’t seen in a while. The experience turned into the worst dining experience ever. If I could give zero stars I would. Just as we arrived, a delivered person propped the back door open to make a delivery to the restaurant. This was at 11:45 am on Friday January 7, 2022 at which time the outside air temperature was 8 degrees and there was a strong west wind blowing in the door. Within minutes my legs, feet, and hands were numb. After enduring this for about 25 minutes, we had to leave. The door was never closed during that entire 25 minute period. Also, I saw the delivery person pass through the restaurant with no mask. He was the only person besides the people eating that was not wearing a mask. I will not return to this Potbelly.

If I could give 6 stars I would. I ordered sandwiches for an event, gave them the wrong address (all my fault) and they still went out of the way to make it happen. My event was a success, the food was excellent and customer service was beyond outstanding. #1 on my list!

Clean sandwich franchise that serves good food. Always friendly and clean. Kids will get a big sandwich and eat half and bring the other half to school. Shakes are pretty good. Brownie cookies are our favorite here. This is across from Panda in front of Best Buy. Daughter testimonial: Their food is good and the place is clean.

Sandwich was alright, soup was good. Did make my stomach turn about an hour after though…

I go to Potbelly occasionally. The food is always pretty good. This visit was excellent. The girls that prepared the sandwiches did an excellent job. Lots of ingredients and done well. I look forward to my next visit. Keep up the great work.

Do Not get any salad from here. The spinach and romaine lettuce was black and moldy. I had to throw out the whole salad it wasn't even editable.

Terrible experience at this location! Ordered a Chicken salad sandwich and got a sandwich without the chicken salad! How can you mess up a simple order like that? Called their manager and his response was for me to drive back for them to make me a new one. Right, sure buddy, I live in Elgin and was already home. At least apologize and go out of your way to make it right for your customer! Terrible service and management in my opinion. Would not recommend this location at all!

Ordered a simple bowl of chili and requested for and paid for cheddar cheese. Received my order and didn't receive any cheese at all. When I called to advise of my order I was told to contact door dash for refund. Wow, what great customer service for an error that was made at your own store! Now I get to eat chili without any cheese, thanks so much potbelly for the inaccurate order!

Friendly staff, great sandwich

Enjoyed our first visit to Potbelly's since before the pandemic. Excellent service. Every employee double-checked our preferences on our food. So it was exactly as ordered. Good sandwiches with several choices for vegetarians. We appreciated that the price is discounted if you don't have meat, such as on the mediterranean. I'd forgotten how thick the bread is, so the sandwich seemed a little dry. Next time I'll have them add more toppings. Seating area was clean. Also one of two trash bins included place to recycle bottles or cans, which was a nice surprise.

Potbelly workers on Monday march 20 were absolutely amazing. They greeted me and prepared my food fresh and hot. Great experience

Food is always great here! Staff are really friendly and helpful! Keep on keeping on!!

Had the chicken soup. It was awful. It’s the consistency of mashed potatoes. I’ll never eat here again.