Great shopping experience, staff seemed kind of light, but store wasn't busy. The store is well stocked. They have clothing in almost any budget. Go stock up on some nice brands for less. I highly recommend.

The WORST customer service ever! The people working there aren’t helpful at all, nasty and rude. I had curtains to return but didn’t have the cardboard that comes with it (they did have tags attached on them) and she complained and told me she can’t return it for me because I need the cardboard - meanwhile I brought her one off the shelf that had a barcode to make her life easy to find it in her computer BUT she refused

Trashiest shopping experience I’ve had. They fired all the good workers. Now I can’t find help. Now your store has gone downhill. Maybe now you’ll realize your plan isn’t working.

ALL SALES MAY BE FINAL in my opinion. I apologize to the sole cashier in the Men's department. After waiting 15 minutes with my infant in tow for you to help other customer's you sent me down to the dungeon. There I saw no less than 15 poor souls waiting in agony for the sole dungeon cashier to process the antiquated return process. As I threw my item on top of a slow cooker the dungeon master (housewares manager) looked at me with disgust. I loudly informed her of my displeasure in the situation. Her response: "There is a sign up there" No apology or offer to help. Certainly not even a thought to jump on a register and get me out of there. As I prepared to leave the store I happened by that unfortunate sole cashier. Where is the sign !?! I demanded. She casually rotates a 8x11 sheet of paper in a plastic holder that was not visible to any customer before. "No Exchanges or Returns" The sign that you don't have displayed I shouted in disbelief! Still no offer of help or apology... I plead the fifth on the rest of the story. I am sad to say as a former teen employee (not disgruntled), it is clear that this store will not be in business by Christmas and you must consider that before you make a purchase. You will not be able to return or exchange those items and JCPenney has cut customer service to interfere with your ability to make those returns before they go out of business. Buyer Beware!!!

Expired products from almost a year ago, and zero cashiers. Couldn't find where to checkout and pay. Had to leave without buying.

Walter, the cashier was kind, funny and charming. Made my family’s night on a stressful Black Friday. So patient, truly put a smile on our faces this evening.

Nice options for clothing but the checkout process is absolutely ridiculous. Only 2 people on the registers and there were about 18 people on the line. I ended up going up to the men's section to pay. If it wasn't for the men's check out I would have dropped all the **** I had and walked out.

Very Poor service. Check out line long and slow. My purchased items were given to me in my hand ( without a shopping bag) I was told there are no shopping bags..... If JC Penney's no longer provides shopping bags shoppers should be informed PRIOR to purchasing items. Notices informing shoppers that shopping bags will not be provided should be posted at the store entrance and elsewhere in the store.......Very disappointed! JC Penney is going from bad to worse.