Roosevelt Field 2nd floor Please stop hiring grumpy, mean women that have no customer service etiquette or skills. I always enter on the 2nd floor by the entrance by Ballard Designs furniture store. I use the register by where Alfani and Vince Camuto clothes are, close to where the furrier used to be. It's always the same set of ladies there during the day shift. I was in today to return 3 items. I had a young, new girl (#11458936), she advised me that 2 items were past the return date, they were purchased 37 days ago. I shared I never heard this before, I thought it was 60 days. I asked can in get a store credit, she said "she's new, and had to ask the lady next to her (mean, always angry lady (#11329673), I had her a few days prior for a transaction. This lady asked if it was purchased on line or in the store (what difference did that make?) I told her on line. She said it's 37 days since purchased and maybe I can go upstairs and they will do it for me. Really???? So that indicated to me, it's possible. I asked her for a manager, she said a manager won't always give me what i want. I told her it's not what i want. It's a question i would like answered, can I get store credit? So I went upstairs, gave the items to Brian (#11257160), who stated its 37 days, but since the return policy changed recently, he"ll honor the return. I didn't have to ask, beg, or argue, now THAT is customer service at its best. KUDOS to Brian! I asked him when was it changed? He said a few months ago. From 60 days to 30 days. I knew I wasn't crazy. I'm a platinum customer and have been a customer since 1980. As I was leaving, the mean lady said to me as i was exciting, "did you get it done?", I said "of course", I wention to explain how he had customer service skills and i wanted the new, young associate to hear, how to handle a situation, by not being mean or evil. I told then I'm a platinum customer, but everyone deserves to be treated with respect and dignity. Please don't have these mean women train the new innocent employees. The mean lady went on to ask, did the brown man help me? WHAT? I was uphauled at that question and told her that. Please get her out of customer service. Photo shows the entrance I use to enter and exit.

My favorite store for 30 years

(Translated by Google) The girls at the counter are lovely 😘 (Original) Las niñas del counter son encantadoras 😘

(Translated by Google) Excellent 👌 (Original) Excelente 👌

Not bad.

(Translated by Google) The place is very lively with music and elegant as before. Yeeee ...... God allow it to continue like this🙏 (Original) El local está muy animado con música y elegante como antes. Yeeee...... que dios permita que siga asi🙏

(Translated by Google) Excellent (Original) Excelente

Friendly staff

(Translated by Google) Everything in clothing brands (Original) De todo en Marcas de ropa

Good

I only went in for a return after online shopping errors. The line was very short and store was clean and socially distanced. I was refunded with an apology for their error.

(Translated by Google) Very nice I recommend it to everyone (Original) Muy bonito lo recomiendo a todos

I went tothe men's Frangrance department to buy some Frangrances and almost every Frangrance I wanted to buy was sold out, it was very disappointing. I met with an male employee who's name was Gerrard and although Macy's was basically out of stock in most Frangrances I wanted to buy, Gerrard helped me find other Frangrances that I was pleased with, thank God for him! Otherwise, I wouldn't have known what to buy Otherwise. He was basically the only one there, which took me by surprise, I felt that Macy's can do a much better job with having more employees in this department than just having one person running like a chicken without a head. The employee Gerrard was trying to do his best to help as many customers at one time to the point I felt bad for him. I give Gerrard 5 stars for doing an outstanding job! However, I give Macy's 1 star for not having enough employees to help more customers and for lack of stock, terrible!

Very good

(Translated by Google) Very well there is always a lot of variety, and what I like the most is that there are all the brands of clothing and shoes. Last time I was looking for suitcases (Original) Muy bien siempre hay muchas variedad, y lo que más me gusta es qué hay todas las marcas de ropa y zapatos. La última vez estaba buscando maletas

Always nice

Was able to find the perfect Christmas gift! Great section of 👜.

(Translated by Google) I love prices (Original) Me encantan los precios

Great sales

It's good, not that expensive only thing it is difficult to figure out where everything is

They need to shut this Macys down they are highly unprofessional they are disgusting and disrespectful to they employees … they are highly unorganized this Macys should not be open to the public at all ….. they have roaches and rodents all over the lunch rooms the bathroom are never cleaned or properly sanitized!!!! When they have cleaning staff crazy huh !? They also have sexual encounters with employees which disgusting to a work environment they bring drama to work that causes employees to have problems in the work environment.. this place is highly highly highly toxic and draining . If you are trying to find a job, do not work at this place.

Macy's - Go With The Name Wonder Of Worlds Famous Brands Shopping 🛍 Mall With Famous International & American Brands For All Ages From Kids To Men's & Women's. One Stopsley Shop Store ✨️ For Food & Shopping. You Can Find Here Clothes, Shoes 👞 , Watches ⌚️ , Electronics & Everything . Must Visit Place In New York.

I was first introduced to Macy's long before I could drive there as I watched the annual showing of Miracle on 34th Street. And for decades of generations since 1858, many of us have visited Macy's and not just to see Santa Clause! Thus, Macy's is an American fashion institution and likely could benefit from showing this holiday favorite movie is malls across America! Toys are US has taken residence inside Macy's at Roosevelt Field. This addition makes shopping for toys so convenient. The store has consolidated checkouts paring down staff, likely due to the explosion of online shopping. Yet, the line moved swiftly, and the staff was most pleasant. There are a myriad of choices in clothing, accessories, jewelry, cosmetics, home needs, toys, and more. Macy's offer a great rewards program and family discount shopping days making visits here among the most economical of choices. May Macy's continue all its traditions in proving quality goods and service with a smile. Sadly, if they don't have the item you want, they can no longer refer you to Gimbels. (Watch the movie to gain greater insight)

Too much inventory! Over packed racks of clothing placed too close together. Limited sales people available for questions. Not enough registers, hence long lines for purchases. I put my items back because of the frustration & didn't want the hassels.

When they have sales on watches, the prices can't be beat anywhere. I picked up this Riviera 10620 for way less than gray market prices. I was a little disappointed with the huge reduction of their selection of quality watches. I understand it must a financial challenge to keep $5M worth of watches on hand and nobody in my network would even look to Macy's for a quality watch. I strongly suggest any watch enthusiast keep an eye on Macy's sales, there is buried treasure in there sometimes

A great, clean store. Not as big as the central one in Manhattan, but still good. I bought Tom Ford perfume there for $ 230, now I'm enjoying it

I'm a plus size girl and hate that they put all the plus size clothing in the basement. Even dresses and formal wear have a section put in with the other dresses so I can enjoy shopping and see the smaller size options. I'm right on the border line and hate having to try dresses on down in the basement, then go up to the 3 floor to try on more. Get it together. But at least they have plus size.

Amazing!!!

This is one of the best Macy's Dept stores that I've visited over the last few decades not only because I grew up in the area (I don't live there anymore) but also because it stays updated and fresh because of it's posh location inside the Roosevelt Field Mall which is one of the top indoor malls in the country. Because of this, it also has a larger selection of merchandise than other locations I've visited over time. I highly recommend shopping here if you can afford it or you have a Macy's card and can get the crazy discounts & rewards they offer with the card &/or for being a Macy's frequent shopper reward member!

William in men’s shoe department is amazing. Although, there weren’t many choices left for young men’s boots, William went above and beyond to help me find something for my 16 yr. old son, for Christmas. It was a crowded Saturday night, but he was kind and courteous. 4 stars because of limited choices... most boots were sizes 13-15, or no stock.

A huge sale is going on... and i love it. 20%- 70% off guys. Today was the last day but I enjoyed it alot. Even without the sale I LOVE MACY'S. Surely gonna go again there. See y'all there soon ;)

This Macy's is located in the Roosevelt Field Shopping Mall , The Field. The store contains the items wanted for all shoppers from working to wealthy. The displays are well done and the Store flow is excellent for quick Stress Free shopping. The lines are never too long and the Staff is always ready to assist any way they can. When you complete the bulk of your Shopping take a Wander through The Iskands Largest Most Exclusive Shopping Mall. Remember to stop at the big beautiful New Food Court. Just Go!!

It is a good store to shop at. It has a variety of different things to pick from. For example they have jewelry for women, cologne for men, watches for men and women, they also have perfume for women to.

Store is clean and extremely well lit. I went in for 2 items that were found online. Two associates looked extensively for a jewelry item and adjusted the price when it came up incorrectly. The Clinique item I found myself and was checked out and on my way In minutes.

It's my first time at the Roosevelt Field and I enjoyed walk around at Macy's and another many stores. Very huge clean. 👍🤓

I had a great experience thanks to the Men’s Clothing associate Haidy Z. She was wonderfully helpful and attentive when I needed assistance with purchasing shoes and a jacket for my brother for Christmas. I probably wouldn’t have purchased those two items without her assistance! If you need help looking for something for a guy in your life, I would definitely recommend that you ask for her specifically next time you visit the Macy’s in Roosevelt Field! Thank you Haidy, Merry Christmas!

What can you or I say? Macy's has something for almost everyone. Good selection, fair prices - better on sales events. Clean and generally well organized. They need in-store directories to tell you where things are. Most mens clothes now however are geared to the skinny boys of today. Real men need to shop in stores that carry clothes for men. The athletic cut clothes of the past are gone and now everything is for anorexics that flaunt bones not muscle. The alternatives are baggy cut clothes for beer drinkers that just look sloppy and ghetto. Buyers take note, you need to stock items for grown ups if you want to boost store revenues!

El lugar esta bien, pero he visto mejores lugares

It's Macy's! This one was big compared to most stores within a mall.

I found a lot of bargain at Macy's

Macy's was good. This was the Roosevelt Field mall location at around 7:45 pm. The selection in both the women's handbags and shoes was good as usual. Both departments are big and floor associates were plentiful in both departments to assist customers, especially since it was more busy than usual, I suppose because of Valentine's day the next day. This location is almost always a pleasure to shop at, partly because it is a big store with good variety, selections, sizes and customer service. I spent most of my time in the shoe department and the selection/sizes did not disappoint! The sales associates were on point in helping customers, all the while cleaning up as they went along. Definitely a good go-to place.

Worst staff I have ever seen in a shopping mall.

Good very helpful beautiful people to help you ,so many variations, good parking

👍Great store with great staff

(Translated by Google) Many good deals on these days (Original) Muchas ofertas buenas en en estos dias

Nice place. Great customer service.

The men's section is just always untidy. Could never find a decent sale.

Im very much dissapointed with Macy’s experience this time. This I’m talking about 02/13/2021 when I went to get the dresses at the top floor wherein we were at the line at 8:40pm and the store was about to close so we were rushing but the associate who was ringing us. Don’t know if she was under training or what but when she rang one of my relative first cause she had 6-7 dresses we didnt notice she is scanning it wrong until I rang my clothes and saw my dresses were also being charged overpriced and told her that dress is for $19.92 but she was scanning it 34 some dollars then that thing clicked my mind and I asked my relative to check her order to cause she had those LAST ACT dresses which she scanned for 34 too wherein It should be for 19.92 then after completing my order I asked her to reverse the transaction and ring it back again but then she reversed 4 dresses first and then she is like rest 3 dresses she’ll do it in next transaction which I definitely I didn’t get it and we were so confused. As the total of her dresses were 372 something after she revered 4 dresses first everything got messed up. Also keeping in mind it was past 9pm when the Mall gets close. I asked her to call the manager and to change the price of the dresses she overpriced. She was not answering me but doing what she was supposed to do. She was scanning the price of the dress which we never bought. One of the dress we wanted to buy which actually my relative loved it that dress didnt had a code to scan which she previously scanned and processed now refused to process saying we cannot scan this product now cause it doesnt have a barcode I argues with the manager then how come the associate previously charged her and now she is refusing. So both the manager and associate was misbehaving and refusing to give that dress and repetitively saying that the store is closed we cannot do anything and what not and later they never even escort us as the Macys and the mall was closed we were locked inside and security guard came and ask us to walk all the way towards the other direction cause all the sides were closed and it was raining outside and we had so many bags and 3 ladies together walked from macys parking to all the way purple parking lot. I need the answer from the Macy’s management team for this. Otherwise its gonna be a big issue.

Good

(Translated by Google) ALL RIGHT (Original) BIEN

Large men's selection. Very disorganized at times.

it was good

Good.