Stay away very unprofessional! Website said it accepted Molina my insurance with zero copayment when I got there the receptionist was ignorant and bluntly ignoring patients. Dignity health care unacceptable customer service practices and unprofessional staff. Said they accept my insurance from the website but the receptionist bluntly ignored patients and was very unprofessional unhelpful and rude. From the website it said it accepted my insurance, Molina healthcare but after traveling some time to get there it turns out that it was not accepted? Go somewhere else anywhere else but I would stay far far away from this unprofessional and poorly ran medical facility.

Dr. Rossi is unprofessional. He didn’t properly test me. And yet I’m still charged $255 for an inconclusive test that he didn’t want to give me. But I demanded the test for public health reasons. And then it comes back inconclusive… this is no coincidence, he did it wrong on purpose.

Could not be more frustrated with this clinic. Have sent the doctor multiple emails, called and left multiple messages with reception. Now they are legitimately screening my phone number and not answering my calls. I had a simple follow up question regarding antibiotics that were prescribed by Dr. Hand. Going on 5 days without an option to speak with a doctor. $300 10 minute visit even with my insurance to receive this lack of customer service is appalling.

Staff is nice and welcome. Doctor was not helpful, she didn’t give me helpful remedies to treat my Covid. I was prescribed Pixlovid when I got Covid in June from different Urgent Care in Los Angeles and recovered quickly, this time I am recovering slow and feel that didn’t get any help from that doctor from Dignity Urgent Care.

We have been going to Dignity Health ever since COVID started. They have always been very accommodating and professional from ear infections to treating covid for our family. We really do appreciate having this facility so close to our home it makes a world of difference for our family.

The doctors and staff are quite nice, however they are terribly understaffed. 1 doctor / medical assistant seemingly per shift, your wait can get over 2hrs to get attention. Unfortunately this urgent care is one of the few open on the weekends and if you need medical attention in the Castro area you may have to rely on it. Getting an appointment can help, but usually you end up with everyone else in the lobby. It’s better than a hospital waiting room, but they can do better.

Exceeded expectations all around - friendly, helpful, well organized, and knowledgeable front desk staff and physician. I called and stopped by a few other urgent cares before this one and it was a mess. Glad I ended up here.

Every time I go to the urgent care facility, everyone is so kind, so helpful and check in to follow up after my visit. Since I don't have a PCP this is the only place I go for my medical needs and recommend it to anyone who asks for a referral.

Dislocated toe. Came here after getting rejected from two other urgent care centers. The staff here had me in and out within 30 minutes. Very kind, knowledgeable, and efficient. Thank you!! You all are lifesavers.

Had a great experience here. Would definitely return. Everyone was friendly, professional, and extremely knowledgeable. And I was seen minutes after entering the front door.

The medical assistants/med support staff are amazing! The front desk folks are always kind and even most of the providers are super genuine. Wait...doctors who listen AND answer questions?! Best offices I.M.O. are the Castro Team & the Lombard Team! Legit wish they could be my primary care teams.

Everyone was very prompt; I was seen within a few minutes (I booked an appointment online). The scribe and the physician both were kind and the physician had excellent bedside manner. They helped explain to me what my condition was, gave me informational pamphlets, and helped me take the best course of action. Would definitely recommend anyone looking for an urgent care centre to visit here.

It was extremely convenient to schedule ahead of time. When I arrived, the check in process was fast and easy, and I was seen almost immediately. The doctor was great, and very empathetic. He treated me and got my prescription to help with my pinched nerve quickly.

I had the best experience at this Urgent care. Everyone was polite and professional, from the beginning to the end of my experience. I was visiting from Sacramento and had a fall on my bike. After my appointment was made by phone, I received a text reminder and a form to fill out with my info. They were able to take x-rays and patch up my road rash. The doctor explained everything and personally showed me my x-ray results. In addition, I left the office with a copy of my x-ray. Can't say enough good things about the care and treatment I received. I am a retired health care professional, and I am picky!

Prompt, professional, and helpful. I booked online for a 6pm Thursday visit, showed up at 5:30 to an empty waiting room. I was immediately admitted, processed by the nurse and seen by a doctor. Both staff members were kind and patiently answered all my questions. Out with a diagnosis and a plan within 30 minutes. Best urgent care experience I've ever had!

I received immediate service as a walk-in and the staff was very kind. Dr Rossi is great guy and was extremely knowledgeable. His explanation on my injury was very thorough.

I commend the staff at Dignity Health-GoHealth Urgent Care at their Castro Location, 2288 Market St in San Francisco. They are ultra-professional, efficient, polite, and friendly. Kudos especially to Helen, Tara, Abigail, and Dr. Hand for their excellent service. This Urgent Care Center is a much needed and valuable component to our neighborhood. Thank you for all you do!

It was easy to book an appointment. It was easy to check in. Everything was clean, and everyone was welcoming. The doctor was knowledgeable but not at all condescending or pedantic. Everything about the experience was as pleasant as could be.

I cut myself on the top of my big toe down to the bone. Was able to get an appointment within an hour and seen right away. Three stitches later and I'm back in action! They made this so easy and practically painless.

The staff were so nice and helpful. They were able to diagnose my issue and get me the help I needed. The appointment wasn't difficult to get, and I was seen right after I arrived without much wait. So lucky to have a great urgent care in the area!

Everyone I interacted with , was kind and professional. Excellent health care. Provider really listened to me. Receptionist even called me back that evening to make sure I was able to get my medications. Because I had to call from the pharmacy twice ( insurance issue) Well organized office. Clean. Convenient. I like that I could make an appointment too

One of the very few urgent care facilities I would recommend, Dr. Sawyer is fantastic, listened to me and quickly diagnosed my issue. He made sure I was comfortable with every procedure and made sure I was okay. Strongly recommend

I am writing because we had the absolute best experience today. We recently moved to the area and had to come here for my 4yo son today. The staff was very friendly and efficient, from check-in to the Provider seeing us at the end. We got the answers we needed and they were kind of enough to write down the pharmacy address and give me assistance in finding a Pediatrician in the area. I cannot say enough nice things. For those complaining about wait times - it is an urgent care and this is out of their control. Health care is hard right now and people are leaving. I’ve waited up to 4 hours in urgent cares before. The wait times here were much shorter and they also have options to schedule appointments online in advance which is great.

I made an appointment online to get a covid test and it was super easy to make the appointment and fill out the forms online before your appointment. Because I did that I was in an out in <10 minutes. Everyone that worked there was super nice! A very pleasant and quick experience.

Dr. Hand ar Dignity Health was marvelous. He explained what my options were for care, what the medical reasoning was, and gave me "space" to decide what I'd like to do. I felt exceptionally well taken care of. The receptionist/intake person was wonderful as well.