The worst fertility center. They just try to get your money! The center is unprofessional, untrustworthy, and unethical! I had to ask multiple times for the reports and my medical records. Their first response is always that they have nothing and that the nurse's messages in the message portal are enough. At the end I got the reports but I had multiple messages and calls back and forth with them refusing that they have anything to give me. Of course, I had already paid for everything since they ask for all the money at the beginning and then you need to ask a refund from your insurance. Also, after an ultrasound the nurse Lisa of doctor's Lauren Roth was telling me that the doctor said that I had no cyst and everything was normal. When I finally got my report it clearly says that I have a cyst. And I specifically had asked about that. The center is EXTREMELY UNTRUSTWORTHY!!!!It seems that the responsible parties are unable to do their jobs since they are unable to communicate the correct information. The doctor Lauren Roth was refusing to have a second appointment with me before I complete all the tests and I had to only communicate with her nurse for all the serious issues.

Edited to add: Reading other 1-star reviews was extremely validating. Like many others, I have experienced the disorganization, poor patient care, lack of communication, and other major red flags from this clinic. I’ve had my medical records misplaced and misquoted—my treatment was even changed based on completely incorrect information, which they blamed on the patient portal after I caught the error. The people I’ve interacted with in the office have no idea what my treatment plan is. I have to make multiple calls and messages to get basic instructions, treatment next steps, or medication. The only time they communicate is to collect the bill (which they refuse to explain—- why has the cost quadrupled in 2 years?). SGF is an assembly line designed to separate you from your money while treating you with no humanity or care. They exploit people’s hopes. I’ve started to wonder if it’s by design, because if their negligence leads to poor results it only makes them more money.

The receptionists on the 4th floor are horrible and not being helpful at all. I hope next time they don't just try to rush you away without checking what were you there for. Another bad experience, I was on the phone with my nurse to talk to the lady there to help print a lab slip but she was just shush me and told me to take my phone speaker off. I really hope those ladies will know how to properly being helpful to patients. I love Sibley location and will try Annapolis location too.

After 2 years of being very frustrated at a top fertility clinic in NYC, where there was no communication and every week you had a different person treating you, we decided to go to Shady Grove. We sat down with Dr. Chang and he listened to everything we had to say and then explained clearly to us all that we were facing. Everyone was friendly and helpful whenever i called or came into the office and i had the same nurse the whole time, who responded to my phone calls and emails quickly. In 4 short months i was pregnant. At the age of 51, I delivered (naturally, not ceserean), a beautiful healthy 8lb 1oz baby boy exactly 40 weeks later. I am so thankful to all the people at shady grove fertility for being so attentive and kind, and making our family complete.

I'm so tired of this problem I need help. The Finance Team is driving me crazy, I'm just about to do my transfer done in few days. and I have to deal with this situation I need this message to be forwarded to the Finance Manager or director of this clinic => On 02/11/2019 I had serious problems with my banking account being overdraft 1800 for cryopreservation, because someone at the Embryo Options made a huge mistake charging me for someting that I alredy paid. This process is being stressful since then and I could not get my money back, because the clinic took too long to send a letter to my bank explaining that I alredy paid for it. I know US$ 1800 is nothing for this clinic, but it is a lot for my pocket. I've being waiting for so long and I need a check with this amount for pick up tomorrow 2/21/19. I can't wait anymore, this is a joke and I truly regret have business with this clinic, because of the Finance Team, today when I called a told Lilly, my banking card is cancelled and I need a check and your employee Nelson sent a refund to my cancelled card. Then I ask you why is this guy giving me so much trouble? Everybody knows you cannot send a refund to a cancelled card, what is his problem with me? I guess this is personal. My husband and I cannot have problems with our credit because an error of your employee. I hope here from you today and tomorrow my husband will go to the clinic for pick up our check.

I want to be happy with this clinic. However, between my wife and I there have been multiple issues with the billing/finance team as well as ridiculous wait times for simple procedures like blood draws. I love our doctor and our nurse but I feel incredibly stressed out every time I have to visit because I am not sure what hurdle we will have to jump over.

I have been going to SGF Rockville for almost 2 years now. I love my doctor and nurse! I never had any issues with the nurses and doctors there. They have always been really nice and kind to me. Only issue I have is with the finance department. You know, when you start fertility treatments, they say you should relax and not stress. The finance department makes it a lot harder to relax because of their incompetency. They never get back with the quote on time, they are rude and condescending, especially their supervisor Anita. My financial councilor gave me my quote for a treatment cycle the day before I was starting the treatment that too at 9/10pm at night! Twice! And she said it was due that night. Imagine my frustration. You must be thinking, that I should have been on top of it and called them sooner. I did. They never answer the phone, I left voicemails, I wouldn't hear from them for weeks sometimes. So, in a nutshell, their finance department is full of people who don't care about us women going through the hardest times of our lives. But once you are done dealing with them, crying due to stress they are causing, it gets better with the nurses and doctors.

I know it's easy to discount really bad reviews, but I am not someone who typically takes the time to write such things and felt I had to in this case. TLDR: Terrible communication, needlessly drawn out process, had to beg for responses, fatphobic, and had a much better experience when I switched clinics and went to Columbia Fertility Associates in DC. My sense is that SGF has expanded way faster than they can keep up with. I don't think the staff or doctors are bad people or anything, but my experience was inexcusable -- especially when you consider the price tag! Headline here is - they weighed me in November, I did a bunch of bloodwork/other appointments for months and kept asking when we'd schedule egg retrieval. Nothing, nothing, no news, no information, no timeline, despite multiple asks. Eventually, they call me at the end of FEBRUARY and say "your BMI is too high to do an egg retrieval, our anesthesiologists won't do it." I called them losing my mind. To his credit, doctor did call me back -- but only to entirely minimize my frustration, saying it's "only 30-40 pounds" and that weight loss is "in my best interest anyways." Since I am not the fattest person to ever get surgery in the world, I asked if there are ways to accommodate this (hospital setting? different kind of anesthesia?) and it was a total non-starter. So, if I agree to prioritize this weight loss (on top of managing the debilitating medical condition requiring me to seek IVF in the first place, mind you), when can I meet with their nutritionist? Oh, APRIL is first available. Even if you think a BMI cut-off is absolutely reasonable (which, sure, they are allowed to have one, but I don't think it's right -- I think they should treat the person in front of them as they are, not the person they'd like to treat, and that the more we learn about BMI, the less legitimate a measure of anything it seems to be), there is ZERO excuse for not flagging this one Day One instead of months in. By the time you're working with an IVF clinic, you feel some sense of urgency. Not only did they not take responsibility for delaying my journey, but they essentially shamed me and didn't seem to get that losing 30-40 pounds (for anyone, but especially someone who has limited mobility, which is why I am doing IVF in the first place) is a real and significant challenge that would add months to anyone's timeline. At the risk of sounding dramatic, I can't even describe how terrible it feels as a fat person with health issues who is trying everything to move my life forward to basically get told "don't reproduce until you lose some weight." Fat women have babies all the time. What a cluster. I ended up switching to Columbia Fertility Associates, where I had zero of these problems and created 4 healthy embryos within 6 weeks of my first appointment. No issues with anesthesia. Fat babes, you don't have to take this. Also, at every point in this (even after switching clinics!), getting a response was ridiculous. You have to go through the portal and, unless you're responding to someone specific, it won't get sent to the right person. When we did switch, transferring my partner's sperm from SGF to Columbia was INSANE and required so much follow up and nagging from our part. Everyone I know who has used SGF has been somewhere between frustrated to livid about how hard it is to get care/attention. Their rates are good, but is that because they are screening people out who have any sort of higher risk? I don't know. I can only speak to my experience, and it was terrible.

I usually have a decent front desk experience coming into this office but today I’m so annoyed with the front desk personnel. I checked in with my significant other at 845. It’s 1100 and I still haven’t been seen. I went to the desk just ten min ago and she said she didn’t realize I checked in when my SO checked in. At 845 when I arrived I gave her both of our names Twice and even repeated his last name a third time. Now I’m going to be 1-2 hours more late to work. This is ridiculous. I wish people would pay more attention to detail

I went through IVF treatment recently and they really do not tell you any information unless you asked. Also the nurses and financial team were extremely rude and annoyed when we ask a questions or two. And FYI I met with my doctor via Telehealth in December and she has not spoken to me since then. Only the nurse reaches out and also will only answer my questions and does not give any information because they expect you to know everything since we all have studies FERTILITY apparently. If I didn't ask I would not have known that I cannot exercise or have intercourse during the injection process. They take your money and expect you to know everything. And it is obvious they are just doing their jobs and show no care. During the few months I have gone to this clinic I think only 1-2 Ultrasound techs were extremely kind and were very kind and informational when I asked questions. One of them was PA and I feel bad that I do not remember her name because she was the only one during my IVF injections process that made me feel comfortable and was genuinely asking me how I was doing. The ten minute conversation I had with her was very comforting. Please SGF take our money and show no mercy or concern. Sucks that this is the closest fertility center I live near. So I cannot change my dr or team. Also anyone starting IVF treatment Please ask and ask all your questions to the nurse because you won't be talking to the Doctor at all after the initial consultation.

TERRIBLE service ! My friend is in the IVF process for almost a year at Shady Grove Fertility in Rockville- Maryland and the staff have been totally rude and not giving ANY support , especially the nurse Jessica Badillo is the worst human being and a very aggressive behavior over the phone . We’ve tried to call her MILLION of times and she never returns our calls . My friend is finishing her medication and we tried to call and front desk people are extremely unprofessional, rude and discriminate because we are not American citizens and even told us to stop calling them . I have no idea how a reputable clinic is so unprofessional with their patients . There is no phone number to call to make a complaint or someone above the nurse Jessica Badillo, which is unbelievable. We have tried to let messages on Portal and they return weeks later and nothing has done in order to figure out our issues . They’ll spend over 20k and they will switch the clinic if continue not having any support from this clinic , once we cannot waste anymore time with a such incompetent and negligent clinic . In addition, we are contacting out attorneys for all emotional damage this clinic has given to the whole family . My friend is totally shocked , frightened by the terrible service that ShadyGrove fertility has provided . I truly do not recommend to go to this clinic . They only care about money .

I am having big time issues with their billing and finance team. Saline sonogram self pay was listed at $300 rate, after my claim was processed I received $605 for this service. Lindsey is not responsive to my emails and phone calls. I will be filing a claim with a BBB and Consumer Protection Agency.

I think the majority of negative writers are unaware of all side effects of the procedure and how any minimal intervention to our body could be fatal if not prevented. I had great experience with Shady Grove and they did their best. If you want to talk to your Doctor every day it is not the right place though. The clinic is the best and they do a lot of research in their field which leads to a busy schedule. I had only positive experience with Rockville and DC Offices and nurses were adorable. Even my doctors were super nice. I believe if you have a little bit of compassion and ask as many questions you need you are going to be just fine. Love my Dr. Moon and Dr. Levy by the way.

I had an HSG test yesterday and was pretty nervous as I had heard horror stories from other women about how bad the test hurt. I was impressed with the nurses and x-ray tech as they calmed my nerves and walked me through the process. I am giving 4 stars for the front desk and woman who got me dressed not being very personable.

DON'T GO HERE Totally unprofessional and will cancel your appointment after you show up leaving you with no options. I scheduled an outside monitoring appointment with this clinic on a Monday for that Friday. Received confirmation of my appointment, filled out all the paperwork, brought orders in hard copy as I was instructed. When I showed up I was told that they couldn't see me because they didn't have approval, which would take 3 business days even though they had 4 business days.

I had a great experience with them! The team was so kind and really great at communication. We did IVF because my husband is going through some medical issues and has to take medicine where we can’t conceive while on the medication and they were so comforting. Dr Joseph Doyle, Amanda and all other nurses were so great at being available and helpful when I would panic that I forgot to take my progesterone shot. Everyone at shady grove fertility was seriously so great, I couldn’t have asked for a better experience.

I came to SGF in January of 23' after a year of actively tying to have a second baby in my early 40s. Exhausted and hopeless I found SGF. I was paired with Dr. Roth and her team. Alana her nurse was the most friendly and sweetest person. She kept me feeling positive and was very knowledgeable and informative. I had several appointments and the entire staff was always warm and friendly. I never waited long to be seen. We had started the testing phase when I got pregnant naturally. SGF took great care of monitoring my hormones and weekly Sonos to make sure I was on the right track in my progressing pregnancy. Though I didn't have to do ivf, I would fully recommend SGF to anyone who was tired and desperate like I was. They truly care and you definitely feel welcomed. You will be happy with their knowledge and expertise in helping family's achieve their goals. Thank you to the entire SGF family!!

My wife & I’s appointment was at 1:30 and we checked in at 1:00. We were out of there before our scheduled appointment! Check in is efficient and the waiting rooms were nice with a nice view outside. My wife had the best experience with the doctors and technicians there as well with her procedure

This was my 4th transfer here as a GC. I had 1 successful pregnancy and this facility has always lacked communication. The first time they had me, they mixed up me with the intended mom and had it down the intended mother was receiving the embryo. Huge red flag but they made up for it with great nurses and embryologist. This is the 3rd time they messed up my time by an hour and I’m stuck sitting with a full bladder extremely uncomfortable to be greeted with incompetent staff and dirty looks by nurses because I went pee once I found out I had another 45 minutes to wait. (Water gets to the bladder in about 15-30 minutes). This time it was over and there was no “spark” and they had nothing to say about it. They all said okay we’re Done you can leave when you get dressed and they all left the room. Great patient care. Lack of care, TERRIBLE communication, and greedy. So disappointed you are the ones dealing with such fragile patients who just want to raise children. You should be ashamed.

My husband and I had a great experience with Dr Roth and all her team who helped us in every step of our journey. We are glad to have been under her care. She is caring, professional and knowledgeable. We highly recommend her for others who may also be struggling with creating a family.

From the first consultation until our final appointment Dr. Doyle was empathetic, compassionate, and very easy to talk to. He understands the anxiety that comes with fertility treatments and is there to hold your hand every step of the way. He reviewed my diagnosis and treatments each step of the way and changed our protocols accordingly to result in a positive and viable pregnancy (something we were so scared would never happen). He made himself available for my second transfer, as well as my graduation appointment to be there for every major moment to offer reassurance and was happy to take the time to explain everything in detail if it helped. When we had an emergency ectopic following my first transfer he stayed by his phone as did his nurse, Alexa Singer. Absolutely AMAZING dr. and he has the absolute best nurses on his team. When we are ready for baby #2 we know who to call!

I had a horrible experience with trying to get my medication delivered to my home until I spoke with Alexandria Brouard. She was extremely helpful and was there for me from start to finish. I finally received my medication because of her consistency and effort to make it happen!! I truly appreciate all of her help and I had to give her Kudos!!! Well done Alex you are the Best!!!!!

The nutritionist Meghan Sylvester actively listened to my goals and provided me with simple but effective tools to take control of my nutrition all while maintaining my freedom. I lost 6 pounds in one month using her recommendations. She brings great energy, is extremely informative and really wants what's best for her patients. I would recommend her to anyone who's looking to make a lifestyle change and just needs a small push in the right direction. 10/10

I can’t recommend SGF highly enough. If you want professional, research-based fertility care, this is THE place to go. SGF was my 3rd fertility clinic, and I wouldn’t have pursued IVF anywhere else. Dr. Joseph Doyle is an absolutely phenomenal doctor. He has that perfect mix of skill, knowledge, and compassion that I seek out in medical care. He explained both disappointing and exciting news thoroughly, and he was very reassuring before nerve-wracking procedures (which always went smoothly with him, btw). He listened to my concerns and provided my husband and me with all the information we needed to make informed decisions. It also felt so great to know he was rooting for us! I truly couldn’t have asked for a better doctor. Our nurse, Marina Martinez, was wonderful. We always knew how and when we could reach her. She was also very knowledgeable and was excellent with communication, organizing our treatment plans and medications, and so forth. Throughout our time at SGF, we knew we could trust our care team, their recommendations, and the whole process. Additionally, the whole SGF set-up is excellent. I was worried that such a big clinic might make me feel like just a number, but that wasn’t the case at all. It was easy to set up or change appointments, all the staff I encountered were kind and professional, and the online portal made it easy to contact relevant SGF staff. I felt very reassured to be a patient at such a well-organized clinic, and even though not everyone I interacted with knew me personally, I knew I could trust everyone to do their jobs—that is, to look out for me and their other patients.

Great experience with SGF-Rockville. Everyone from the schedulers and front desk team to the monitoring teams in phlebotomy and ultrasound to my primary physician and nurse (Dr. Roth and Dew) were supportive, professional, and encouraging. I felt respected and heard as a patient and felt that everyone shared my goal for a healthy pregnancy. The infertility journey is hard, but Dr. Roth and the SGF team were excellent throughout the process and I feel very comfortable recommending them to others.

I had several appointments and procedures done at the Rockville office and I was always impressed with the efficiency of the front staff as well as the kindness and caring of the back staff. The team at Shady Grove really knows how to make difficult processes and procedures as smooth as possible.

I had a great experience during my visit. Front desk staff were very friendly! Building was clean, and organized. For my IUI my doctor was Dr. Clough. She was very informative, positive, comforting and eased my nerves throughout the quick process. Couldn’t thank the team enough!

Pregnant on the 1st round of IVF in a 40-year-old female!!!! Dr. Doyle is a Godsend. He is brilliant, kind, compassionate, and willing to go outside the box and treat each patient as a unique human. He is a great communicator. My husband and I feel beyond blessed to have Dr. Doyle on our team as we expand our family! Holly, his nurse, is also incredible. She is the real point person and backbone of this whole journey. Her kindness and genuine care is unmatched. If she didn't have an answer, she didn't fake it, she got the answer and called back. She is very good with promptly responding on the patient portal. Dr. Doyle and Holly are the dream team for IVF!

My partner and I had a very disappointing experience with Shady Grove Fertility Hospital. When we first mentioned concerns about male infertility and asked to be tested, we were brushed off and told that it wasn't something to worry about yet. However, after spending THOUSANDS of dollars on treatments, we discovered that there was in fact an issue that should have been addressed much earlier. This negligence on the part of the hospital has caused us significant emotional, physical and financial stress. We feel that we were misled and taken advantage of by the doctors and financial staff at Shady Grove Fertility Hospital, and would not recommend their services to anyone.

Shady Grove has been wonderful throughout the last 1.5 years of fertility treatment. Due to a retirement, I have had two doctors during my time there, and can't say enough positive words about the both of them. The nurses, counselors, doctors, technicians, front desk, and everyone else who I have dealt with has been extremely professional, compassionate, and kind. Their level of patient care has been top notch. I have felt heard since day one. I would recommend Shady Grove Rockville to anyone.

We started our process in April 2021, conceived in November 2021 and gave birth to our son in August 2022. From beginning to end Dr. Roth was exceptional and provided with a wealth of information. I’m so glad she was our one and only physician. Our process seemed lengthy but it was truly worth it. We did 3 IUI cycles and finally got pregnant with our first IVF cycle. She truly did everything she could to get us our child. We plan to expand our family once more, so we will certainly be back with her.

Dr. Roth is amazing, kind, calm and compassionate. We tried to conceive naturally for couple of years but couldn’t due to PCOD and pre-diabetes. We first went to Dr. Roth in July 2018 to start our fertility journey. We were so desperate that we have decided to start with IVF in our first cycle itself but Dr. Roth suggested that we start with IUI and go from there. We were so worried but Dr. Roth made us so comfortable and patiently answered all our questions. As per her faith, I conceived my first child in October 2018 in second cycle of IUI within 4 months of treatment. We returned to Dr. Roth in March 2021 to start our journey again for second child!! But this time it became little difficult due to rise in my sugar levels. I had to get it down to start treatment. It took almost 1 year but Dr. Roth was in constant touch and was enquiring about my health. Finally I was able to start my treatment in Feb 2022 and conceived my second one in 3rd cycle of IUI. She will take time to call us, listen to our concerns, talk to us about any situation not loosing her calm and explain everything. It will so soothing to talk to her. My Clinical coordinator Dew is also awesome. She will call with results, treatment protocol on time and clearly explains us about the next steps. She is empathetic towards our situation. Dr. Roth is awesome!! I will definitely recommend her.

Shady Grove Fertility and especially Dr. Roth and Holly Campbell have been amazing to work with. They are kind, compassionate and they go above and beyond to help you understand the process. I would highly recommend the clinic and this team to anyone that asks.

Front desk staff are incredibly helpful, kind, and polite. Nurses, technicians and the docs have all been prompt, professional, knowledgeable and easy to talk with. We've had several procedures done there so far and each one has been on time, without issue. This facility also has designated parking for clients as well, which is great!

We were dealing with infertility for some time. That time when we started our journey in SGF Rockville we met Dr. Roth and her team in Rockville office. All the members of the team were very compassionate. They helped us in every bit. The communication was very smooth with all of them. And our 1st IVF journey was successful. We are highly recommended Shady Grove Rockville office.

I really like the whole team that took care of me. Dr. J. Doyle is one of the kindest, very patient DoctorI have come across. He listens to you, encourages you, and always has a smiling face. I am very grateful to him and his team.

The Dr.Roth is such a great doctor. !! I succeeded in getting pregnant through IVF with the Doctor Roth. I had a hard case because the AMH level was so low. But she was always positive and didn't give up on me. She found the right protocol for me and it eventually led to success. Her mental support was also a big boost. And the coordinator Dew is also really amazing. I sometimes felt uneasy during IVF. Then Dew always treated me with a kind and warm attitude. I was really moved by her behavior. I'm so grateful to Dr.Roth and the coordinator Dew. If I try to get pregnant again, I'll find her again. Because she's such a great doctor. :)

Seemed like a decent facility for the most part. Doctors spoke highly of the modern genetic testing products they recommend. They did not know that none of these tests have FDA approval (kinda like how Theranos never got any outright FDA approvals). I don’t blame them completely as it’s difficult to be on top of everything, but they could do better.