1/5 Emma Jurado H. 1 year ago on Google
I
love
Five
Guys
but
made
the
mistake
of
ordering
delivery
from
them.
It
turns
out
this
is
done
-
without
my
knowledge
or
consent
-
via
a
third
party:
Uber
Eats
Direct.
My
delivery
disappeared
not
once
by
twice.
And
I
cannot
get
any
kind
of
refund
because
the
restaurant
is,
"not
responsible."
Uber
eats
has
no
record
of
my
order
because
it
was
through
the
restaurant
and
so
they
are,
"not
responsible".
I
paid
a
delivery
fee
and
a
nice
tip
to
the
restaurant
and
the
Uber
driver(s)
and
in
the
end
spent
two
full
hours
waiting
and
then
getting
my
food
myself.
Not
opposed
to
driving
but
then
who
am
I
tipping?
I
feel
for
the
people
are
unable
to
drive
due
to
handicaps
or
other
problems.
This
service
would
be
truly
useful
but
is
not
at
all.
I
do
not
understand
why
Five
Guys
offers
a
delivery
service
if
they
are
unable
to
actually
deliver
anything.
And
unlike
other
ordering
experiences,
ahem
Chick-fil-a
or
DoorDash,
there
no
is
recourse
or
a
chance
to
refund
some
or
all
of
the
cost
of
the
meal
or
service
when
service
is
not
provided.
It
feels
like
this
is
a
bit
of
a
scam
and
I
am
sorry
to
say
has
soured
my
experience
of
Five
Guys
as
a
whole.
I
will
not
be
back.