2/5 Google S. 7 months ago on Google
My
recent
visit
to
Pinchys
at
Austin's
Wines
in
Geelong
was
a
far
cry
from
the
delightful
experiences
I've
had
at
their
Melbourne
location.
As
a
fan
and
regular
patron
of
Pinchys,
I
had
high
hopes
for
this
pop-up
venture.
Unfortunately,
the
entire
experience
left
much
to
be
desired.
I
recall
the
fantastic
opening
of
the
original
Pinchys
in
2019,
and
I
expected
the
team
to
handle
a
simple
pop-up
without
a
hitch,
especially
with
such
a
concise
menu.
I
made
a
reservation
for
the
$60
set
menu
for
myself
and
a
guest,
who
happens
to
be
an
online
food
editor
with
a
popular
YouTube
channel.
Little
did
we
know
that
our
visit
would
be
a
disappointment
from
start
to
finish.
Upon
arriving
at
Austin's
Wines,
we
were
seated
in
a
dining
room
that
felt
unseasonably
chilly
due
to
the
open
doors
and
ceiling
fans.
It
was
uncomfortably
cold.
To
our
surprise,
the
Pinchys
staff
informed
us
that
the
set
menu
was
cancelled,
with
only
50%
of
the
menu
available.
I
couldn't
help
but
wonder
why
no
one
had
informed
us
of
this
change
before
our
90-minute
drive
to
Sutherland
Creek,
or
even
upon
our
arrival.
Resigned
to
ordering
from
the
à
la
carte
menu,
we
tried
the
lobster
roll
with
truffle
fries
and
the
Spicy
KFC
Sando
(The
staff
corrected
me
harshly
when
I
referred
to
it
as
a
sandwich).
While
they
were
good,
they
didn't
quite
meet
the
high
standards
I've
come
to
associate
with
Pinchys.
The
serving
sizes
were
notably
small,
making
sense
within
a
set-menu
context
but
leaving
us
wanting
as
standalone
dishes.
The
lobster
roll,
with
only
four
meager
lobster
chunks
and
an
excess
of
iceberg
lettuce,
fell
short
of
expectations.
The
promised
Shokupan
in
the
Sando
turned
out
to
be
an
almost
brioche
like,
sweet
white
roll,
and
the
dish
lacked
the
anticipated
spice,
feeling
rushed
and
somewhat
bland.
For
those
considering
the
trek
or
locals
seeking
something
new,
I
regret
to
report
that
I
cannot
recommend
Pinchys
at
Austin's.
The
entire
dining
experience
was
disappointing,
marked
by
communication
mishaps
and
underwhelming
dishes.
The
one
saving
grace
of
our
meal
was
the
delightful
Austin's
Riesling,
an
absolute
standout
in
an
otherwise
lacklustre
experience.
####################################
After
receiving
the
below
reply
&
promise,
we
waited
patiently
to
be
contacted
by
either
Pinchys
or
Austin's
-
Neither
bothered.
Seems
it
was
just
posted
to
give
the
impression
to
readers
that
either
establishment
cared
for
genuine
customer
service.
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