Terrible service. My 82 year old dad was made to wait outside on a very hot day until he almost passed out. I understand that covid puts us all in difficult times but this is going too far. When I called the next day to follow up I was spoken to in a very unsatisfactory manner. Will never use this vet again if they think it is OK to treat the elderly like that. Update - After I left the above review I have now been told that management have to review the file next Monday, 6 days after I called and asked for the medication that was advised that my dad's dog needed. Due to his distress when my dad got to see the vet last Monday he was in no fit state to understand what was being offered so declined and took his dogs home. When I complained the next day I was told it would take 48 hours to dispense the required medication but due to my poor google review they are now saying I was abusive to staff (I never once raised my voice or used inappropriate language) and are potentially not going to give the medication that the vet said my dad's dog needs. The lady who I spoke to yesterday mentioned the 'scathing google review' that I left. Customer service is all about acknowledging issues as things don't always go right and helping to work through them, not making excuses and even trying to downplay what had happened. She also said that my dad had only been waiting 20 minutes as they.l timed it and most people wait 2-3 hours. I can't actually believe that a vet is withholding medication because they are unhappy with someone complaining and after my dad paid for the consult for his 2 dogs.

Had a poor bird fly into our window and broke it's wings, rung the vet after hours and receptionist just told us to bring it in and they'll look after it. On one other occasion they took in a lost dog we found wandering around as well. Very gracious that vets like Bundoora vet take in injured native animals and lost dogs!

When our kittens got into some toxic pollen and scared the hell out of us a couple of weeks ago, we called Bundoora Vet for emergency after hours help. They were very reassuring and understanding of our situation and were quick to help out. The estimated waiting period we were given was surprisingly accurate and the experts took fantastic care of our little girls during their 2 day stay (they are now happy and thriving again). Huge thanks to everyone at the clinic who works tirelessly to keep our small friends alive and well!

They took 82 dollars to do a urine test for my cat on Wednesday afternoon as he was peeing himself uncontrollably, even though they got the results 2-3 hours after I dropped them on Wednesday, they still hadn’t gotten a vet to just text or call to say if he has uti or not. It is now Friday afternoon and still no call and the woman at the reception Rowan is so rude each time on the phone. They said Thursday afternoon that I’ll get a call by 10am. Then I called back at midday Friday and receptionist Rowan said “ you will be lucky if you get a call before the weekend because we are too busy”. I decided to stop by the clinic on my way home at 1.45 pm and there was only 3 people with their dogs inside. The first Rowan said when I showed up and said I am just here for Sockie’s results is “oh I can see you are next in queue” and told me they have changed my phone consult to just in person as I was there and to seat and wait. I had to wait until 2.50 pm to be seen and both Rowan & Loz (receptionist) were being passive aggressive. All 3 lots of patients were seen, and there were new people coming in, in the meantime and being seen before me - one guy came in because he just wanted to check out the lumps on his dog that appeared last few days as precautionary and he got seen before me. Please note I am also 7.5 months pregnant at this stage and standing at the counter the entire time, so they had no regard for my health. Anyways in the end 50 minutes in, receptionist Loz noticed I took a photo of the QR code on the counter to put a complaint in, and only then speaks to Rowan about if she can get the next vet to see me - so I figured at this point they hadn’t even raised it with anyone and were actually being petty. Loz then goes in the consulting room 1 to talk to the intern and Dr Jee about me and they came out at 2.50 pm to tell me the cat has nothing in urine results and prescribed some more medication to help with stress he might be experiencing and to wait in room 1 until they get the prescription. I waited for over 10 mins, but still no one came back to the room, so being pregnant and not feeling well after the way I was being treated and continued to be treated - I left the room went to my car to go home. They then texted me this at 3.23 pm, continuing being passive aggressive. Will definitely be raising this issue with the director of the company. If you have same issue as me - go to your bank and dispute your payment and ask for a full refund as these services timeframes are unacceptable. This is the main reception wait area by the way - as you can see no one else in front of me “so very very busy as Rowan mentioned”

The staff here are wonderful. In October 2020 I brought in a 5 week old kitten I had found by the side of the road and they took great care of her, especially as I lost my mind worrying about her. And they were able to reunite us a few days later so I could adopt her. They have always been great answering questions and being incredibly patient with me being a new cat owner. The staff have all been amazing throughout the pandemic and it's the only vet I'll go to.

Late Thursday night I called the clinic / hospital as I was concerned about my 5yo German Shepherd. Angus answered the phone and very quickly established that we did indeed have an emergency. He asked me to bring my dog straight in. I headed to Bundoora and could tell it was a very busy night for the staff. Nevertheless, they took time to explain the medical complication and surgery process, and promptly commenced saving my dog's life from GDV. They no doubt knew I wouldn't sleep that night not knowing how surgery went, so called to check in with me and give the positive news that all went well. My dog then had two days of recovery / observation under very attentive care, and walked out of the facility a very happy woofie. I just can't thank you guys enough, nurses and vets; for the compassion and professionalism you extended to us when we needed it the most. Mr Todd is doing great...so naturally we are too.

My beautiful little Coconut sadly passed away on Tuesday morning at Bundoora Vet Clinic, and I am managing through this pain feeling certain that this team did everything they could and more to save her. She was already critical when I ran in the door and they took her straight from my arms and started working on her through the night. They were already at capacity and didn’t hesitate. They kept my updated, were kind, compassionate, attentive through everything. One of the hardest parts of losing someone you love is that you start thinking of what you could have done differently and better, you wonder whether you made the right choices for them. One thing for certain is that I took her to the right hospital, because if they couldn’t save her then nobody could have. I want to extend my most sincere thanks to everyone who looked after Coconut, and myself this week. She was a little treasure and deserved the best of everything right until the end, and I believe she had that. In loving memory of the best girl in the world. ❤️

Rang at 5:30am told there wouldn’t be a vet until 6am to see my 4 month puppy. My husband waited in the car for 2 hrs while he watched others go in and then leave. As an emergency I would have thought we’d be assessed prior to general visits. Then had to wait 4 days before ultrasound. On the day of the the ultrasound we dropped our puppy off In the morning and told we’d be called when it was done. We had to call at 5pm as stray close at 6 to see if we could pick him up and what they found in the ultrasound. When he got home he as starving - feel like he went a whole day without being given food! From a vet this is disgusting. Since that day he is now scared to go in my husbands car! If I could give 0 stars I would. NEVER EVER AGAIN!

Thank you for treating our little girl Minnie..after she sliced her shoulder on a piece of tin.. staff were all kind supportive and understanding of our distress.. and Minnie was a perfect patient.. for you.. not quite so for me though.. Lol

This is the most amazing veterinary hospital. Everyone is always very helpful, caring and extremely knowledgeable. My cat with brown snake bite life was saved by this hospital. Their rates is also reasonable.

Unfortunately whilst pet sitting for my mother who was overseas, Bobby became ill and needed urgent care. The team here were fantastic and showed the absolutely highest level of care - almost as if it's for their own pet! They were very understanding and open to my suggestions and didn't pull the old "I'm the doctor" card on me. They understand that their owners know their pets extremely well. Have to tip my hat to you all. All 3 ladies I spoke to were amazing to deal with. Keep up the great work 🙏

Our 14 year old beloved Rosie was suddenly very ill at about 6pm last night. Thank goodness we were able to take her somewhere close by that was open and equipped to deal with what turned out to be quite a severe issue. Thanks to Daniela and the team, they took her straight in even though they had reached capacity. The nurse took one look at her and realised this was serious. As it turned out, it was time for us to say goodbye. Daniela was so compassionate, caring, explained everything to us and gave us as much time as we needed to say goodbye. Our deepest and most heartfelt thanks to the team and thanks for taking her in even though you were at capacity. It was a blessing that Rosie spent her last hours, comfortable, without pain, loved and cared for. It must not be easy working weekends and holidays - but what your team does is save a lot of pain and suffering for fur babies and their families when it is outside business hours and we have nowhere else to turn ❤️

Thank you so very much to the team working on the 25/11/23 Saturday my husband and son came in with our beautiful baby Suzie for end of life care. My family said these guys made the worst day of their life more tolerable. Special mention to Natalie for her amazing care of Suzie. Running free over the rainbow bridge Forever in our hearts.

Unbelievable compassion. Dr Natalie was so understanding last night when we had to put our beloved dog down. She held my phone so our children could FaceTime to say goodbye. Staff also let us stay as long as we wanted & allowed our son to have precious time after with his pet

I can not thank Bundoora Vet for helping us send our beautiful 14 year old girl, Leah, over the rainbow bridge on good Friday. This was an emergency and a decision that was not easy but both my husband and I felt very supported. We were talked through every stage and were given the time we needed to say goodbye to our girl. Your kindness and empathy in a time where we were completely broken, will never be forgotten. Thank you all so.much.

Great vets, nurses. Lovely, caring feel and very friendly. Looked after my Great Dane, Astro, with top care.

I’d like to start this off by saying that I’ve had positive experiences here and they have taken care of my pets and the vets have been wonderful. This is just one bad experience but it was so upsetting at what was a very distressing time. I also understand the staff shortages and problems that the pandemic has caused. Three weeks ago my cat ended up with a urinary blockage and he was taken there and treated. That was fine they took real good care of him. He was recovering at home but then something happened and he went downhill, when I realised something was wrong I called the vet back up and explained to the person on the phone that he had been there previously and something wasn’t right, he was listless and limp, they told me to come in immediately and I was there within 15/20mins. I called up to say I was there like you have to and ended up on the phone to a different person, who was extremely short, informed there was no overnight vet and to go somewhere else and wouldn’t even inform someone that my very sick cat was there. I asked if they would even see him and she said not to bother spending the consult money and go else where. She was extremely cold and unkind. There wasn’t even a recommendation on which emergency vet to go to. I lucked out in that one of the vets came out to speak to someone else and I caught his attention. After explaining the situation he took my cat inside without a second thought and he was able to be treated as it was an emergency situation. Afterwards everyone else I spoke to was great and I did have to move him later that night but the vets were able to refer me to another emergency vet and while he sadly had to be let go the next day, he needed that immediate treatment and had I listened to that person and gone elsewhere he might have died in transport instead of in my arms. I’ve spoken to other vets who were revolted that I was being turned away without even being seen when I had a cat who had just been at that very vets for a blockage four days earlier.

After taking our elderly dog to Bundoora when he wasn’t his usual self, the staff at Bundoora looked after him like their own. They made regular calls to check in. Unfortunately our little man was very unwell and we had to make the tough decision.. they were incredibly supportive and assuring of the decision. A couple of days later we received a card in the mail from Dr. Martin giving his condolences to the family. Although we lost our dog, the care we received from the team was incredible . Thank you.

I want to thank Dr Jee and the staff on behalf of myself, my mother and family. Such a sad sad decision we had to make to put our family dog to sleep. You were so professional, so caring and so glad Eddy had you to take care of him. You even hugged my mum and I cannot thank you enough for helping us get through this and providing all the support and help we needed. 💖💖💖

The staff are very caring and very kind.

I could not be more greatful for the care and kindness of everyone at this vet when it came time to say goodbye to our precious cat. It was an impossibly hard day, but staff did everything possible to make sure that she was comfortable and that we were informed at every step of the way, and we were given space to grieve and process throughout. They did everything in their power to help, both in treating her throughout her long life and during her end of life care. It made a huge difference to us.

The staff are very sympathetic and flexible payment terms also impressed us. We were able to get good advice over the phone before heading over there and treated like our pet was the most Important pet in the world so thank you.

Rushed our 11yo pooch there yesterday evening and sadly we had to put him to sleep. All the staff were incredibly compassionate especially towards my 9yo daughter who was heartbroken. Their warmth and kindness made such a sad situation that little bit easier.

Took our dog after hours on the weekend . Was greeted by the rudest receptionist who was more concerned about the door being left unlocked then why we were there. Vet was courteous and professional. After paying took 12 minutes to be let out to go home.

Vet I saw didn't look qualified to be treating animals, she treated my baby like he was feral, avoided handling him for treatment, and barely gave any information or advice during examination. I had to ask questions to get an answer out of her and she just responded with replies that were like 'it could be this or that' or 'yeah i guess you could keep him separated in a room'. Unbelievable treatment from what is supposed to be a professional. Horrible experience, why be a vet if you look like you hate animals.

Good service, but very, very expensive. Went there to have our pup's heart rate checked cause we thought it was abnormal. Have been charged $200 for a 15-minute consultation on a weekday at 7:30PM. Absolutely gobsmacked. We will try to avoid them in the future if we can.

Perfect

If you have a aging animal, STAY AWAY from this Veterinary Clinic, its ran like a Typical business, more interested in Euthanizing your old cat or dog than helping it to move to the next animal, they did the same to a friend of mines dog a few years back telling her the same excuse her dog had heart issues, when told this reason by a vet Dr from this place take your animal to another Vet to have a 2nd opinion, NOT happy at all! NEVER AGAIN!

all staffs are friendly, vets are caring and professional

Two days after Xmas I had rung around with unwell dog retching, wheezing and not eating or drinking and couldn't get in elsewhere. They agreed for me to bring her in and advised honestly I would need to wait as an emergency patient at least 2 hours as others presented. Vet was patient and friendly. Even did her yearly vaccination for me so I didn't have to get charged again at my normal vet which was really appreciated. Counter staff apologised for the wait which I can understand given the time of year.

I took my beautiful girl to the vet where she was experiencing some breathing issues. All the staff were soo professional and helpful. Unfortunately I had to make the hardest decision as a pet owner to put my girl down. I had the best support from the Vet Sophie who helped me make the best decision for my girl. I have since come home today and my girl has been gone for a week to a beautiful card from this vet expressing there condolences for the loss of my girl! I have the utmost gratitude to this simple but amazing gesture. When the time is right to get a new pet I will definitely come back.

Very very good. My dog was unwell and spent 3 nights in the hospital. They gave me a quote at the beginning before we knew he'd be there longer and it still ended up being a little cheaper. I'd pay whatever but not everyone can afford it so I thank the vets for taking care of my pup and for reasonable pricing. I've been to other vets where the pricing was astronomical.

Today my husband waited for 2 hours, in 32 degree heat, outside the clinic with our 14 year old dog as directed to. When he finally took our lovely old girl inside he noticed that many other clients were sitting in airconditioned comfort with their pets. If you are going to persist with covid restrictions/rules they need to be the same for everybody. Not just the few obliging clients. Also, very unhappy with the treatment received. Marly, our dog, has a large sore on the side of her nose which came up suddenly. The vet didn't know what the cause or sore was but sent her home with plenty of medication regardless, the cost $200. Not good enough. After taking all of our animals to the clinic for the last 20 years we will never attend again.

Went there after midnight after finding my cat in an extremely bad way.. Vets and reception staff were amazing and comforting and made me feel at ease. Thoroughly explained his diagnosis and required treatment. And able to dispense required medications on the spot. Price very reasonable for after hours emergency service

They saw my dog in the evening after he had been attacked by a strange dog in a park and left with a torn ear. We of course had no appointment so had to wait for a while. Staff were supportive of my rescue dog’s nervous disposition and gave us somewhere to sit a bit out of the way while we waited which was greatly appreciated. The vet who saw us was very efficient with cleaning the wound and did a great job of communicating to me what i needed to do at home to continue the healing. The fee was very reasonable and staff were were friendly and professional. They even submitted my insurance claim for me, even though it was our first visit. I couldn’t have asked for better care. His ear is now healing well without complication. Thanks folks!

I'm a little suspicious of my dog's relationship with this centre. Pretends to be sick, goes in for treats and pats and he's all better 🤣🤣 Staff here are amazing. They are hands down the most compassionate human beings. Thank you for the amazing work and for being Charlie and Indy's besties!!

Mixed experience. Reception staff very friendly and welcoming. Happy to assist. The vet seems a little inexperienced. She over did the cleaning of the abscess. Tried to give me whole lot of oral antibiotics to give my cat without explaining. When I asked don't you have a antibiotics shot, she said my cat was distressed. I asked her to get it and administer the shot and my cat didn't even move as I was holding him. Worse was still to come. She didn't know how to give him the shot. Instead of giving my cat the antibiotics shot and all the antibiotics was all over me. I asked her to get it again and thankfully she did it the second time or atleast I think so as I couldn't feel it anywhere so should me right. She gave a cone which was not the right sizes, my cat could lick the wound and I had to keep an eye to stop him as when I called they asked me the bring it over and they will change it. I don't drive, I had to get cab there so it was better for me to go to the pet store and get it as I couldn't get myself to go back again.

Thank you Bundoora Vet for taking such good care of my very shy senior cat. I brought him in to emergency, and the instant I arrived they took him straight to an exam room to get him looked at. The staff were so kind and gentle. I’ve never seen my cat calm at the vet, I was so impressed. The fee was also very reasonable. My cat made a full recovery and I can’t thank the staff here enough!

Lovely friendly staff and the Dr that saw my fur baby was lovely. I truly believe this clinic cares more about the welfare of your pet than money. I was all set to pay for X-rays but the vet suggested we wait and try medication first to see if that improves her injury. I have a vet around the corner that I used for 30 years for all my pets as the care was about a healthy outcome but the new owners are to me looking for a healthy bank balance. I would recommend Bundoora Veterinary Clinic to everyone, their brilliant.

I continue to have nothing but the most excellent standard of care here. I appreciate not every experience can or will be the same, but my animals always seem to have an emergency when it's after hours or on a public holiday. Despite the stress and tears I am always in when I bring them to the hospital, we have always been treated well. Never been snapped at for being in tears, never been treated coldly. Even where we had a billing issue it was resolved with professionalism and honesty. This is far and above the level of service and care I have been provided at other clinics in and around Melbourne. On the instances where my animals could come home, they were able to heal at home with the treatments and medications we have been provided by the vets. One the single sad occasion they couldn't come home, we were treated with empathy and compassion. Thank you to the team for all you do.

We’ve taken both of our dogs here for emergency consultations and we’ve always been treated as though we matter. Even during their busy times. Their compassion and response was amazing. I commend all of their staff and would highly recommend them.

One of the only clinics open on Saturdays in Bundoora. No appointment needed, just turn up and wait in line. Excellent veterinary advice! Recommended!

I rushed my puppy to this emergency centre as he had swallowed something which was stuck in his throat & he was hardly breathing, trying to vomit it out, but was really in pain. When we get here, there was only 1 more dog they were attending. In an emergency case they first took care of the admin by taking there time to enter details in there computer system. Then asked us to wait as someone would attend my pup shortly. 40 min later while my pup yelled & begged for help & care, tried hard to breathe to survive, they still did not attend him, having there only patient before us leaving the premises 20 minutes earlier. I would not risk any beings life approaching this business oriented hospital centre for any emergencies even if I have to drive further 20 minutes because we may have more chances to survive in a critical situation by reaching an ethical emergency centre where life n patients are valued. Please take care of your loved ones to avoid dependency on such facilities as it's a life & death situation for you & your beloved needing urgent help. They say animals are bézubaan (without the ability to speak up), but I saw my pup literally begging n communicating to them as he was in deep pain n discomfort, however, they were adamant on following the slow paced procedures & attendance priority to emergency cases. Tears in my pup eyes, his coughing, vomiting were not enough 😢 We need better emergency centres to diminish monopoly, improve & create better society for the safety & protection of our loves ones. Take care fellas 🐾

The first time bringing my dog to this clinic and they saved my sweet boys life. They treated him like their own throughout the whole experience and were so understanding and lovely to my family during that traumatic time. I’ll never go to a different Vet. Thank you so much to the whole team, we are forever grateful ❤️ - Monica

Wonderful people. I use to go to another one since my cat was 8 weeks old she is now 17 years old. Cindy didn't eat or drink for 2 days I rang my vet but they couldn't fit me in. I have Bundoora a ring and they told me to come in. They gave Cindy an injection and antibiotics. They were wonderful and so caring.

This is such an amazing vets clinic who goes above and beyond. They triage really well which gives me huge piece of mind that a vet will see my dog depending on the urgency. The women at the front desk are so lovely and really make you feel cared for and heard which is so important when you are bringing your beloved pet in an emergency. The vets I have interacted with are exceptionally caring, gentle and explain information thoroughly, giving all options. We are so lucky that our beautiful Maisy has been looked after so well by them.

Highly recommend Bundoora Vet & Hospital. The staff are professional, kind and are excellent at handling compromised and less than cooperative pets. Huge thanks to Dr. Bronwen Harper for compassion and professionalism treating my blind old man cat. All the staff are lovely, we can't thank you guys enough!

My pup had cut her leg open on Sunday night around 7.30pm we took her to Bundoora and was told she would need surgery that night or the next day. So surgery was done picked her up Monday morning was given only 3 days of antibiotics and ant inflammatory when I took her back 4 days later for check up I mentioned to the vet the wound was red and she needed antibiotics she replied it fine keep an eye on it.3 days later I took her to my own vet only to be told the operation needed to be done again as the skin would not heal because it was dead and infected so after paying Bundoora $1580 I had to pay another $900 for it to be fixed not happy at all and will not be returning to Bundoora

I just want to thank the Vets and Staff at Bundoora Vet and hospital, we were sent away at another hospital on Sunday and decided to bring our dog to Bundoora we have never been to this clinic before and our dog was quite unwell. From the moment we walked in the receptionist made us feel relaxed and reassuring as she could see we were quite distraught, we were seen pretty much straight away and she stayed in over night. Every interaction we had with the staff and vets were really great and you can see how much love they actually have for the animals which you don’t see enough at hospitals. Thankyou again for taking care of our dog and bringing her back to her normal self.