Frequented this branch at around 3:30pm, but the selection of cakes on offer was limited, unlike other Laurent bakeries. Really wanted to get the strawberry tart but they did not seem to have it. In terms of ambiance, the place was clean, elegant and inviting. We ordered a Coffee Eclair which was meh at best, as was the Fromage Gateau. The only winner was the Blackforest Cake. The real letdown, however, was the terrible service. The Indian lady at the counter was scowling at us the entire time (major attitude), and there was not a single smile to be seen among the staff. It was almost as if being there and serving customers was a hassle or inconvenience. Due to that alone, we will not be returning. I’ll be taking my business to Laurent at Chadstone instead.

French Style 🇫🇷 Bon Apetitè 👌 Nice lil Laurent bakery on the main strip in Ivanhoe. They do all the standards. But they do them pretty good. But expect to pay the prices. Nice setup at this store although its a lil cramped inside and there isnt much outdoors dining setup. Service is efficient and friendly. Coffees are well made. Easy to find. Easy to park. Would recommend and return 👌

This place was much better the last time we came, before it expanded. We attended on Easter Sunday around 1pm which understandably may have been a tough day however some things need to be shared. There were 6 or 7 staff on, yet it seemed like no one knew what their role was. The floors were in desperate need of sweeping, particularly under the tables that also needed clearing. At one point no staff were on the floor, yet everyone was behind the counter folding boxes. One of the staff seemed to think that wearing gloves qualified as hand hygiene as they proceeded to touch everything ranging from food, door handles, utensils, boxes and screens with the same gloved hands. I observed the same staff member squeezing multiple pastries with the dirty gloves I assume trying to work out which one was filled with chocolate. The gloves were not changed the whole time we were there. Pulling out the dust buster in the middle of lunch to clean the shelf in the window is not a good look or sound in an already noisy echoing room. This could have waited or a wipe with a clean cloth would have sufficed. Serving soggy croissants that have been sitting waiting with tomato in them and then toasted for 20 seconds is not very nice. But then garnishing with half a plate of decaying mixed salad with a squirt of mayonnaise takes it to a whole next level. I also paid for one chocolate eclair and the staff member defaulted to give me a table number whilst there was no one else ordering at the time. I had to prompt that they could just put it on a plate and I'd be happy to take it with me. I suggest the manager and leadership staff go to a competitors store to see how other successful businesses operate. It is possible. Would be disappointing to see this business run into the ground. Please train up the staff to look around the environment and work together as a team.

Food is good however, the customer service is severely lacking here. No one wants to take your order and cash (legal Australian tender) is not accepted. Prices for coffee are above average but the product isn’t. The staff are more focused on their phones and having a casual chat than attending to a growing line of people waiting to order. Today my order was incorrectly taken, and I was accused that I hadn’t paid for it and that they wanted to see my bank account. This is unacceptable. I don’t think I’ll be returning here until the customer service is improved. It takes quite a bit to irritate me when it comes to retail experiences, but this one really annoyed me.

Looks like we are staring at end of glorious days of Laurent. The ever so magnificent Almond Croissant is now pumped with tasteless custard: and has no sprinkled almond flakes or adorable sugar powder sprinkling. Luxuriously buttery almond meal filling has been consigned to the dustbin of history. One bite, and I had no option but to send it back to where it came from. To add insult to injury; waitresses put more emphasis on mutual chatting rather then heed to the repeated requests to clean the table. They don’t even budge when specifically asked to clean the table, and hand over cleaning tissues to customers. DIY Cleaning seems to be a new way of client satisfaction management at Laurent. And yes, please do not fire the waitresses, as Nero seems to be sleeping while Rome slips away. Retrospection time for the Boss, where the buck stops.

Daniyeru's Detailed Review: Customer Service 3/5 *Service was polite and professional enough, but lacking a human touch. Food 5/5 *Croque Monsieur was made perfectly. *Only issue was the size of the toast overall was tiny, looks like it was made with a kids toast when compared with other Laurents. Maybe a small batch of bread, not sure. But at least the taste was 5/5! * * Value 3/5 *For the small portion of bread, it's not really worth it unless you want to treat yourself to something nice. I had to eat again elsewhere to get full for lunch. Atmosphere 7/5 *The dine in area is very Extravagant and classy. I'd love to dine here and have a coffee and relax. Really nice and comfortable. Very spacious. Overall *The atmosphere here is way above most joints, food and cakes are delicious (albeit the small size croque Monsieur), I would definitely return.

We ordered a chicken/avacado/walnut focaccia, it’s definitely smaller than they used to be and had a massive chicken knuckle in it - which was unpleasant to have spit out at the table in front of colleagues. Our food was basically thrown on the table, no mention of what number it was for, no smile, eye contact - just leant over and thrown onto the table so much that the plates wobbled to settle. I had also purchased a cake for my partners birthday to take with me, which I considered cancelling after this but had already paid. My partner has just bitten into the cake and a piece of tough plastic the size of a peanut was in his piece!! Atrocious!! It was better before all these fancy renovations, the service was friendly and we enjoyed coming. We all agreed we will never come back, and as a business who works on the same street this is VERY disappointing. If you’re after good coffee & food - go directly across the road to Blue Apron where they never fail us and we should have stuck with instead of giving Laurent another go!

I have been to the Ivanhoe one 3 times lately. Worst experience ever. Vanessa or Vivienne was the rudest person I have ever encountered. The flat white coffee was like a Nescafe powder coffee. When I took it back she called me "Karen" she did not replace the coffee. She walked past me with the cup, paused and gave me a filthy look. I had to get the gentleman to make me coffee and it was lovely. Extremely bad customer service.

Friendly staff,always having smiles and greet you very well!I always come here after my work to get a coffee or meal and reluctant to leave this place!Laurent is my favourite because of delicious food and lovely coffees! Thanks for being at Ivanhoe!

Great coffee and delicious sweets quite pricey but well worth it

I had the best arvo snack at Laurent. The coffee was exactly like I expected.And PALMIER was the best I ever had. My friend's favourite was the CASTEL. I loved that too. Staff were amazingly charming. I loved the vibe. I'm too far from the place but I wll definitely visit again.

Absolutely love this place for lunch in Ivanhoe. Huge range of rolls, pastries and of course stunning sweet selections. The renovations are stunning with a much bigger cafe area. It’s the best!

This place SPARKLES after the renovations. I have not been here for a while so it was refreshing to see how much larger and open up the space is. Plenty of room to sit and stretch your legs. I don't drink coffee but their hot chocolate was awesome! Great service too, and very clean and light.

This spot is a great choice if you're seeking a satisfying cup of coffee and a delightful puff pastry treat. Highly recommend their almond croissant. Its almond frangipane tastes heavenly. However, you will be disappointed if you are looking for the ideal destination for indulging in exceptional French confectioneries. Do not let the luxurious appearance of the sweets deceive you. I don't recommend the baguettes and savoury sandwiches are tasteless as well. Service is good.

I haven’t been here for awhile as I moved away but I was pleasantly surprised when I got offered a double shot coffee for free. They could probably tell I was here to work! Sometimes the coffee at this franchise is not strong so they have taken the feedback. Place is pleasant although not large. But good place to work in Ivanhoe for an hour if you can resist the pastries!

Tasteless cakes and burnt coffee. Pleasant staff though. This last time I actually tried taking my latte back to get them to redo it but then I got what tasted like a cup of warm milk on the second go. Fifth or sixth time visiting and only once have I had an okay coffee. It’s a waste of money to go back anymore, as I pretty much always have to throw away my drink and buy another somewhere else.

Reliable cafe chain with good snack options. I dined in for breakfast and ordered the ham cheese and tomato croissant which came with a side salad which was a bit of a surprise considering the time. The dine in price is higher to accommodate for the salad.

We arrived during the grand finale. Only two other clients in the store. Lady taking the order was very pleasant but the order was not completed as requested. This has occurred innumerable times in the past. Staff appear aloof and unable it seems to be able to connect with the clientele. This is sad to see. I hope it improves as they plan to extend the premises. Je suis déçu.

I have ordered twice on UberEats, I really like this place. The Croque Monsieur is out of this world. I didn't realise a toastie could be so luxurious, very impressed. First order on UberEats was missing 3x coffees unfortunately but the rest of the food made up for that. Excited to eat here again.

I have been to other Laurent Bakeries and they have a lovely feel. The Ivanhoe bakery feels like a cold and unclean cafeteria. Most of the staff are lethargic. It needs a revamp. Very disappointed local.

Today I’ve ordered 1 roll of Tuna and 1 Avocado spread and paid for it.I’ve ask the lady to toast the tuna as usual I received half tuna instead of full one and the avocado slice I’ve said to the lady I’ve paid for full one she said no you paid for half tuna only The Tuna was red because it was over toasted and very very hot It burn my mouth. Than I went back to the lady and said i’ve paid $26 how come you tell me I only paid for half she look at the docket and said yes you right you’ve paid for full one Than i said please toast it normal not like the previous one 1 min later I received it cold hardly toasted. I’ve been visiting Laurent for the last 24 years I never have the service I experience today in Ivanhoe store therefore I choose to put 1 star only

4pm Asked if they had newspapers place half empty they said they are about and waved their hand in the air. They weren’t I had a coughing fit dropped my cutlery thought I was having an allergic reaction no one came to help or replace my cutlery. I staggered to the counter waitress wiping it down I said can I have some water please I am having a coughing fit. She pointed around the corner out of sight and said self serve water over there. I had tears streaming down my face from coughing and red eyes but she couldn’t even bother getting me a glass. I obviously lived but won’t be back here again. Oh food good just very expensive.