2/5 John H. 1 year ago on Google
First
appointment
had
to
be
rescheduled
due
to
the
dentist
being
sick.
Got
the
call
while
on
my
way
to
the
office.
Inconvenient
but
no
big
deal
we
all
get
sick.
Initial
visit
was
great.
Got
through
the
initial
consult
and
pre
auths
without
an
issue.
Staff
were
all
great.
They
requested
60%
of
the
procedure
cost
up
front.
No
problem.
Paid
them
and
went
on
my
way
very
happy
with
the
overall
experience.
Was
told
to
expect
a
call
in
a
few
weeks.
After
not
hearing
from
them
for
almost
a
month
for
an
appointment
date
with
the
oral
surgeon
I
called
to
follow
up.
Thier
phones
were
down
and
stayed
this
way
for
a
couple
weeks.
When
I
finally
was
able
to
reach
them
I
was
informed
that
their
system
went
down
and
the
were
in
the
process
of
getting
it
back
up
and
running.
Was
told
my
appointment
was
scheduled
for
Jun
1st
and
would
recieve
a
call
to
let
me
know
a
time.
A
few
more
weeks
go
by
and
now
we
are
at
the
week
of
the
appointment
still
no
call.
Call
in
again
3
times
before
Finally
reaching
some
one
for
them
to
inform
me
that
my
appointment
had
to
be
pushed
by
almost
a
full
month
to
the
30th.
I
understand
that
technology
fails.
Not
sure
how
a
company
storing
private
medical
data
doesnt
have
proper
redundancies
in
place
to
be
back
up
and
running
within
a
couple
days,
but
it
is
what
it
is.
It
however
doesn't
excuse
a
complete
lack
of
communication
and
it
doesn't
recoup
the
lost
time
off
that
my
wife
and
I
took
for
an
appointment
that
was
pushed
back
a
month.
An
appointment
I
found
out
was
rescheduled
2
days
before
it
was
supposed
to
happen
and
only
found
out
because
I
called
them.
A
simple
phone
call,
text
or
email
could
have
prevented
what
is
quickly
becoming
a
very
poor(and
increasingly
costly)
experience.
You'd
think
$3k
up
front
would
at
least
buy
you
a
phone
call.
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