This company is true hell, I placed an order online, it arrived with 2 items changed, they made a mistake and sent 2 rolls of 3M instead of 5M rolls, so far so good, it happens, but then... I sent an email to explain and ask how they would solve it, I didn't get any response, I call them and see that they are very unconcerned and don't know yet how they are going to solve it, because a morning goes by, they saw the email but they still don't know how they are going to solve it, however they apologize for the lack of personnel. I call again in the afternoon, they say they will send a courier to send/collect, I ask them to let them know that I won't always be at home, in the afternoon I receive a courier to collect it without any prior notice, as I wasn't at home they didn't collect it, I ask them to come back the next day, but they didn't bring the delivery either... another day passes, I call nacex and there is still no delivery, but there is a collection, I call the store and they say they can't give me the number I send it but they give me the collection number to see if it picks up.. they say they're already calling to give the number.. they don't call and at the moment they don't even answer the phones, I've called about 10 times and no one answers or returns the call, no there is no response and there is also no delivery, just collection, in other words they want to keep the product that came wrong and the money.. A true toy company, in addition to having run out of money, I was left with a product that will not be useful, they really make fun of people, I do not advise ANYONE to buy from this store or any space it represents. Edit: The company ended up sending the correct item, arriving on the 10th, they did not request further collection of the incorrect item to speed up the process and everything was calmed after speaking with the Manager, who was very interested in resolving the situation, even leaving keep the original article to compensate for the inconvenience. Even so, I earnestly ask, not for myself, but for others, to improve your logistical process when making a complaint, you cannot compare a complaint (where the company is to blame) to a normal return from a customer who was mistaken in making the purchase. The fact that I keep the article does not compensate me for all the inconvenience and hours I lost dealing with this situation, not to mention that I ended up losing the client where I went to install the product, who canceled the service and I was left without receiving the work. which he had already implemented, as he ended up giving up

Wide variety of products. Possibility of purchasing online, speed and friendly service

Wide range of products at affordable prices and friendly service

Despite having employees, they never show up or show up after waiting longer than 15 minutes. Terrible, regrettable service Especially when it comes to carrying 50 kg bags from the shelf to the store car, and for customers who are mostly over 45 years old. The only employee present in the store is the cashier, who is very friendly but, as she says and regrets, there is nothing she can do, as her colleagues are "queuing up" to leave the warehouse, ... "but the line doesn't move" What is surprising is that since they opened the new warehouse, management has not yet moved to change the service.

It has a lot of variety of products and competitive prices, I liked going there

Store with a wide range of products and competent staff to help. The lady at the cash register is friendly, Mr António (owner) is an excellent person.

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Simpatia dos colaboradores,e bons preços

Around 15 days to ship orders already paid for. Online products that are not out of stock (only after paying do you know they are not available). Half-rotten and moldy bulbs. No wonder paypal payment doesn't work. They must have had several complaints and requests for money back. One of those cases where what's cheap is expensive.

In general, the employees are attentive, however today I was attended by the employee Eduardo who provided me with excellent, friendly, affable service, helping me both in selecting the products I needed as well as providing advice on services that Casa Aleixo also offers, namely formations.

Hello, good evening, I was looking at your stores - but I have some information to ask for. You have two products that are for the treatment of ourchids. Could you give me a product? Biogel? Alfil? getting me a product is a price please and can you send it by mail or are you from Coimbra when you are going to a continent or am I wrong as I saw here in your page sorry if it is possible I will send you my number later thank you very much tile a saint Night bye I hope for your answer??