Very beautiful hotel. Large rooms and the best breakfast ever: paleo corner, gluten-free corner, energy corner, healthy corner, tapas corner, pastries, warm plates cooked right away

Disappointed the pool wasn't open. This should be highlighted on the booking page, as I wouldn't have booked this hotel otherwise. I was informed the pool doesn't open till June, while checking in. Other than that, a nice hotel. Extremely clean and all new facilities. Great location with secure parking onsite. I slept well however, blackout curtains would have helped me sleep even better.

Location location location. Nicely remodeled hotel, went in April so it was a bummer the rooftop pool was closed. Was not able to dine at their restaurant but hear its amazing. Tip: It would be a nice touch to be able to complimentary rent the bikes at the hotel for an hour vs charging ~20 Euros per day per bike. Would elevate the guest experience.

Beautiful place to stay in Donostia San Sebastián. We visited in October and we ended up staying more than initially planned. I want to thank especially the receptionist that was there when we arrived. She helped us all way through during our stay. Very nice, professional and helpful. Thanks also to the valet that looked after my car and had it wash for us also. Five star service Everyone we have met there was helpful and polite. Can’t wait to come back next year! Thank you

Great hotel with really high service. The location was excellent and the rooms big with everything you need included!

It was pretty lean- the staff were nice enough but clearly untrained and not very helpful or warm. The rooms were stark and clinical (but clean and new). I would say this is more a 3 star hotel rather than a 4. The pool was closed when we were there so maybe that had something to do with it. It’s also quite far from downtown. I would not stay again or recommend.

Yes, I would recommend this hotel, it is unique and its location is simply perfect, BUT… I would definitely not recommend to stay in any of the rooms on the first floor. The open entry from the reception, lobby and bar to the first floor is a big problem. We couldn’t sleep on the second night of our stay, because there were very loud people in the bar. Breakfast was excellent(!), our room was great. The only downside of our room was that we could not open the window cause of the incoming gasses of the cars and busses. To have a parking space in your garage is a big plus. It is a shame charging our hybrid car would costs us € 18. If we visit San Sebastián again, we will definitely stay here again.

very badly soundproofed. I could only sleep 3 hours in the night. the shower gel in the box was missing, I had to go down to get some at the reception at 10:30 p.m. my breakfast reservation was not taken into account.

Great stay close to city center and the western beaches. < 10 minutes via boardwalk to old city center, < 20 minutes to Mt Igueldo. Lovely room with larger bathroom. Shower in particular was nice - selectable flow handheld/wall mount plus a rain shower head. Bidet, for those so inclined. Breakfast is excellent - they have a massive spread of pinchos, fruits, meats, cheeses, yogurts, smoothies, and breads , and ALSO have eggs and bacon cooked to order (along with other menu items). The bar is relatively well stocked with spirits and makes interesting hotel-specific themed drinks (think convent), but can get overwhelmed at times by guests. The rooftop pool area is nice but relatively small and with limited shade available. All service here was with a smile! Staff all speak enough English to help with any need or desire. Did not investigate the spa. Good parking inside the hotel (but suggest you reserve in advance). Good Wi-Fi throughout the hotel. Ambiance throughout is very relaxed. A wonderful mid-priced choice!

Pros: Beautiful hotel with character, amazing lobby, perfect location, fabulous range of buffet breakfast, lovely bathroom and shower in particular. The rooftop pool is great but small so not always accessible if busy. Cons: Bar service was sometimes a little slow. Would have liked slippers and a robe in the room.

I should by saying the hotel itself is in a great location and the rooms were clean and comfortable (although a little noisy). The issue was with staff who were generally lazy or ineffective - although I shouldn’t generalize, there was one barman who was good - however the rest appeared not to understand they work in the service industry. They had numerous opportunities to turn small situations into great customer experiences but all failed to make any effort towards us as guests. Very poor service and I wouldn’t stay here again

Great hotel Fantastic location near the beach Rooms were clean and modern Staff were very helpful and friendly. The pool wasn't open when we stayed, we didn't intend on using it as we went to the beach, but if you are keen on the pool the you want to check with the hotel if it will be open. The pool was also quite small

Great central hotel for a stay at San Sebastián. Close to beach and a short walk to old town. Andrea at the front desk was incredibly helpful, recommending restaurants and activities for our stay.

The hotel is beautifully decorated and a true gem. The staff is great and we loved the guest experience manager. She helped us arrange restaurants, taxis, tours, etc. So helpful and a great way to maximize your time in San Sebastián. Like many others said, location is great. Also the downstairs restaurant is amazing. Breakfast was beyond what you typically see in hotels. Can’t wait to get back!

Fantastic hotel we felt welcome from the moment we walked in! Best breakfast ever ever in my life! Also very friendly staff, decorations are stunning! Small rooftop terrace but pleasant to read and rest . I definitely recommend this hotel! Love to come back!

What a fantastic smaller hotel in the heart of the city. Close to everything from shops to tapas and more. I would definitely recommend the hotel and will return. The rooms are very modern and very comfortable. The main reception retains the look and feel of the original Convent building however all other areas are modern and very well presented. Staff are very friendly and the bar in the main area is very well run.

I truly enjoyed our stay. Everyone was great. Keylee was one of the best waitresses that I have ever experienced.

Centrally located hotel with great bar but unfortunately this is not a 4* hotel in my eyes. The beds were extremely uncomfortable - in the middle of the mattresses the springs dig into your back, which clearly shows they need to be replaced. We barely slept so we asked for additional layers and moved rooms to a much bigger room which helped a little but the next day the layers were removed by housekeeping. The staff were very friendly but the comfort of the bed was a huge let down for this hotel and we won’t be staying here again. We also mentioned on our booking that it was our anniversary but this was not taken into consideration during our stay.

Superbly converted former convent with modern comfortable rooms, very helpful and friendly staff and an excellent restaurant/breakfast buffet. Highly recommended.

To add insult to injury, we attempted to dine at their restaurant tonight, but they were closed despite what their own website had indicated. We then tried to order room services but was hung up on. Finally succeeded in ordering some food, but was sent rancid food. Upon bringing it to the staffs attention, it was met with contention and annoyance. Tried explaining they should check the food item as to not getting anyone sick..and was told they checked and it was fine. My wife has a bacherlors in the culinary arts and has been a professional chef for the past 15 years. She's the one that had to spit out frozen edamame. ------Edited 5 hours after------- The property is lovely and well maintained, but for a 4 star hotel, it misses the mark on service. 1. Upon checking in, I was promised a premium experience; including a dedicated area with staff members ensuring a frictionless experience. Well, that was far from the case. The entire time I was checking in, the staff member was interested at everyone else. She was distracted and looking at everyone else and failed to make eye contact the entire time. It felt as if I was inconveniencing her. Not exactly a great start to a 4-star premium experience. 2. We had booked two nights in one of their suites. Upon entering the room, it was extremely hot and it took us quite some time to figure things out. Staff members did not assist with our luggage nor were we shown to our rooms. The only explanation was a sheet of paper that poorly explained certain features of the hotel. Didn't know that a premium experience required me to go back to school to study. 3. We needed dry cleaning done. Called down to the front desk to see if this was a service the hotel provided. They confirmed, but asked me to bring my dry cleaning to the front desk. Not sure what the thought process is here for a 4 star premium experience... 4. If you have to blow your nose, better pack your own tissues. No tissues to be found anywhere in the room. 5. I should have known better after the lack of bottles of water for the guest.... They have a coffee machine in the hotel room, but to be honest, when I'm on vacation, I rather spend the extra couple of bucks to have it prepared. Silly me to expect that this was possible at a 4 star hotel. We went down to the restaurant asking to see if we can get a cup of coffee, but was denied. In fact I was told that it's not possible... Coffee is served only if you pay for the entire breakfast buffet. I asked a second time with whom I am going to assume was hotel management. He confirmed that this was the case, but offered the bar that was not opened or the Cafe a block away (but there was a Cafe across the street). While I certainly can cough up some of these contentions to cultural differences, but I would hope that a hotel serving international guests would take a moment and understand the needs and expectations of their international guests. Ultimately what they are offering here is a beautifully renovated hotel room with subpar service.

Nice staff. Comfortable beds. Good A/C, excellent location. I was also pleased with the breakfast.

Very nice room. Great service and not far from the beach at all. The restaurant in the hotel is amazing

The hotel looked nice ! But I cancelled my online booking due to a very unfriendly and impatient receptionist that did not take the time to give me thé very simple info I needed about rooms and parking. At 300€ the room, you expect a correct welcoming and service !! Found another hotel that had time for his guest !!

Lovely hotel in a great location and just a few minutes walk to the superb La Conch beach. Excellent and varied breakfast but food areas quite confusing when you first arrive. Room service very efficient. Staff extremely helpful and nothing too much trouble. Hotel has parking at the back, which is a bonus

Absolutely fantastic location. Very clean and modern rooms. Good service, but the highlight is the breakfast, totally worth it.

Great location, clean & spacious rooms. The most helpful & friendly staff. Lovely historic building as well. Would definitely recommend!

One of the best hotels I've stayed at in Spain, if not the world! The staff has a level of dedication to customers that I've rarely seen, especially at the price range. Whether it was ordering us a taxi, arranging PCR tests (and following up with the company about results), giving us fresh towels for the beach, or helping us with our many day trips, the staff could not have been nicer or more patient. Rooms were super clean and modern. Beds and pillows were top notch, and shower had great water pressure. The building itself is gorgeous as well, with beautifully painted frescoes in the lobby. Again, this place punches far above its weight Location is also fantastic. Literally 2 mins walk to La Concha 🏖️🏖️🏖️ Gracias Marta and Alex for all of your help throughout the week!

Very nice hôte , beautiful rooms , great staff , amazing breakfast and nice cocktails

Nice decoration hotel with very basic level of service and concierge (but this is valid probably for the whole tourist service in the town of San Sebastian). Not sure a 4 star level tourist service. Very bad room service food (worst ever tasted in a hotel), they should not serve their clients with such food, it shows no repect at all. Breakfast nothing very special, with very limited hot dishes. Very close to the Concha beach but with no holiday feeling (more a city hotel than a holiday hotel). I was expecting much more

Fantastic hotel in an old cloister. The bar is a must, sitting in the restored chapel next to reception. Nice views from the rooftop

Exceptional hotel with an exceptional room. Where do I begin. There's a Bluetooth speaker in the room... Silent Air-con Complete black out shutters (best night sleep I've ever had in my life) Stunning interior design and decor. 100% worth the money.

Wonderful place to stay. Alex, Alazne and their colleagues at the reception are very helpful and always welcoming. Thanks for this experience.

We stayed here during the 71st SS Film Festival. It was a busy time for this beautiful and clean city. The hotel was extremely impressive with very professional staff. The lobby is absolutely outstanding owing it’s beauty to its former life as a convent. Our room was large, modern, clean. The shower was excellent. The bed was very comfortable. Everything was very clean. We felt safe here and walking locally.