5/5 Shilpi P. 5 months ago on Google
My
husband
and
I
loved
Arbaso
Hotel
and
the
location
is
perfect
for
taking
tours
and
to
go
for
pintxos.
From
many
hotels
including
Ritz
Carlton
and
Conrad
we
have
stayed
in;
this
one
for
sure
left
an
indelible
mark,
in
a
positive
way!
As
soon
as
we
got
out
of
our
car
by
valet
parking,
we
were
received
by
Adrian,
a
wonderful
person
who
not
only
helped
transport
our
luggage
to
our
rooms,
showed
some
of
the
features
of
our
room
but
also
shared
information
on
where
we
could
go
to
see
part
of
the
Game
of
Thrones
shooting
that
took
place
on
the
Itzurun
Beach
in
Zumaia.
He
shared
that
information
when
I
mentioned
that
we
are
fans
of
Game
of
Thrones.
What
struck
us
upon
setting
foot
inside
the
hotel,
the
staff
of
Arbaso-
were
pleasant,
genuine,
welcoming,
warm,
and
ready
to
check
us
in.
While
we
couldn't
get
an
upgrade
because
the
hotel
was
full
and
there
was
a
football
match,
we
still
loved
our
stay.
Unlike
other
hotels,
this
hotel
sets
apart
from
the
rest
by
removing
barriers
between
the
customers,
which
us,
and
the
staff
for
check-in
and
check-out.
I
liked
this
concept
about
Arbaso,
where
the
staff
was
sitting
at
the
long
table
and
not
behind
the
counters
like
most
hotels.
This
removal
of
barriers
makes
it
more
personable
and
the
hiring
of
the
"right"
staff
adds
a
warm
reception.
The
service
was
immaculate
and
while
that
is
important,
it
is
the
staff
that
adds
warmth
to
the
experience!
I
have
to
say
it
is
your
staff,
and
the
"right"
staff
for
the
check-in
and
check-out
that
highlighted
our
stay
at
Arbaso,
they
need
to
be
recognized
and
are
of
much
deserving
accolades.
Their
names
are:
Begona,
Inaki,
Miriam,
Gorka
(front
table
check-in
and
check-out)
and
of
course
Adrian.
Even
on
the
day
of
the
departure,
all
of
them
were
wonderful,
including
Adrian.
We
will
recommend
this
hotel
to
our
friends
and
family
members.
As
a
couple,
we
travel
a
lot
and
keep
on
returning
to
Spain
because
we
love
the
people
of
Spain
and
its
culture.
If
we
ever
come
back
to
San
Sebastian,
we
plan
to
stay
at
Arbaso
and
hope
to
get
an
upgrade
next
time.
Thank
you
to
your
wonderful
staff
and
please
share
this
compliment,
they
are
so
deserving
of
recognition.
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