(Translated by Google) Pessimistic service to the client, they only treat you as you deserve if you buy the bikes, and "you go through the ring" .. company policy totally closed to help you but you generate the profit that they consider..very unprofessional..if for example You buy a foreign bike and ask for assembly or adjustment ... they refuse arguing unbelievable things ... I don't understand how there are people who can buy there ... but hey ... if they stay it is because there are customers ... I before buying a bike from them I'm going "to the end of the world" rather than give them a euro ... you know, if you have bikes bought outside (internet) they won't fit you and they will look bad on you. My most sincere condolences as professionals. (Original) Servicio pesimo al cliente,solo te tratan como merece si les compras las bicis,y "pasas por el aro".. política de empresa totalmente cerrada a ayudarte sino les generas la ganacia que ellos consideren..muy poco profesionales..si por ejemplo compras bici extranjera y le pides montaje o ajuste..se niegan argumentando cosas poco creibles..no entiendo como hay gente que puede comprar ahí..pero bueno..si se mantienen es porque hay clientela..yo antes de comprarles una bici me voy "al fin del mundo" antes que darles un euro..ya sabeis,si llevais bicis compradas fuera(internet) no te la ajustan y encima te mirarán mal. Mis mas sinceras condolencias como profesionales.

(Translated by Google) I bought them a carbon bike, I brought them two friends who also bought them bikes and apart from that they did my bike and my friend's maintenance. Well, I bought another bike in another place because the price was more competitive and now unfortunately the bike has broken down, I have asked them to process the guarantee and they have refused to do so because of company policy. What they do not refuse is to do the review. Well, I do not think I'll ever go back to these gentlemen, and of course my friends either. Thanks to everyone is not the same and I will be processed elsewhere. (Original) Les compré una bici de carbono, les traje a dos amigos que les compraron también bicis y aparte de eso me hacían el mantenimiento de mi bici y la de mis amigo. Bueno, pues he comprado otra bici en otro lugar por que el precio era más competitivo y ahora desgraciadamente la bici se me ha estropeado, les he pedido que me tramiten la garantía y se han negado ha hacerlo por política de la empresa. A lo que no se niegan es ha hacer la revisión. Pues bien, no creo que vuelva nunca más donde estos señores, y por supuesto mis amigos tampoco. Gracias a que todo el mundo no es igual y me la van a tramitar en otro lugar.

Unbeatable treatment by the staff!!.. store with a wide variety of products... all facilities

(Translated by Google) They fixed my bike for 13 euros of labor included in half an hour in front of me, when in another store it was impossible and in another previous one it was about 200 euros of breakdown finding part. These released the core, cleaned, greased and changed the rubber spring of the ratchets and to roll ... A 10 by the professional who attended me on December 23. Thank you (Original) Me arreglaron la bici por 13 euros mano de obra incluida en media hora delante mio, cuando en otra tienda era imposible y en otra anterior eran unos 200 euros de avería encontrando pieza. Estos soltaron el núcleo, limpiaron, engrasaron y cambiaron la goma muelle de los trinquetes y a rodar ... Un 10 por el profesional que me atendió el dia 23 de diciembre.Gracias

I have had the bike for 1 month and 1 week to be repaired as a result of a previous repair in which they left the crown loose, which caused major damage. I have called several times (because they don't call you at all) to ask for information about where the repair is, and always "there is one piece or another missing to arrive... but they don't know exactly, we will call you in a while." Neither repaired, nor have they called me any of the times they had committed. Yesterday I went in person, tired of the teasing, the guy who helped me didn't know anything either, and he promised to "personally check on me and call me." Result, he didn't call me. The bike is still there more than a month later, and no one seems to take responsibility for anything. Add that I have only taken that bike to this workshop and it was bought in this store, so nothing about treating the loyal customer well. Regrettable. I hope they give me an answer, fix the bike now and take responsibility for their previous defective repairs. Update: I have received an apology from the person in charge and they have given me the bicycle fixed, with some new parts changed for which they have not charged me (well done) although “none of the parts were needed” that they told me. Due to bad weather (very windy) I have not tried it in the mountains yet, as soon as I try it I will update to be fair in the review.

(Translated by Google) In these moments in which everything goes up in price, Mammoth also bends to Malpractice. I bought a €50 handlebar -with the price tag crossed out- at €60. Rising raw materials does not imply raising the prices of material in stock. He was a regular customer although with this detail so gulf, I will not return. (Original) En estos momentos en los que todo sube de precio, Mammoth también se pliega a la Mala praxis. Compré un manillar de 50€ -con el precio de la etiqueta tachado- a 60€. Que suban las materias primas no implica subir los precios del material en stock. Era un cliente habitual aunque con este detalle tan golfo, no volveré.

It was an odyssey to have had the idea of ​​buying them a new bicycle. They gave it to me poorly fitting and with the frame scratched. They do not meet delivery deadlines and everything was a problem getting me the refund. They were not even remotely serious about trying to fix the problem. I was left for a month without a bike and without money. I do not recommend this store even to my worst enemy.

(Translated by Google) I recently purchased a bicycle and the experience could not have been more positive, I found a size L in stock and on top of that I was able to benefit from a discount they had on Orbea bicycles, in 2 days bicycle assembled, checked and ready to do Kilometers. Thanks to Vero for her advice, her patience, and above all for her sympathy. (Original) He adquirido recientemente una bicicleta y la experiencia no podía ser más positiva, encontré una talla L en stock y encima me pude beneficiar de un descuento que tenían en bicicletas Orbea, en 2 días bicicleta montada, revisada y a punto para hacer Kilómetros. Gracias a Vero por sus consejos, su paciencia, y sobre todo por su simpatía.

(Translated by Google) The site is very good if you like the brand, they serve you well, they do not have everything but what you see will be worth it to get an idea (Original) El sitio está muy bien si te gusta la marca, te atienden bien, no tienen de todo pero te valdrá lo que veas para hacerte una idea

(Translated by Google) Very good deal, I have gone with a doubled change without being able to get home and they have solved it in 30 'having them a lot of work in the workshop, all this without being a regular customer or taking a bike of their brands ..... everything a great detail .... I will return. (Original) Muy buen trato,he ido con un cambio doblado sin poder llegar a casa y me lo han solucionado en 30' teniendo ellos mucho trabajo en el taller.Todo esto sin ser cliente habitual ni llevar una bici de sus marcas.....todo un detallazo....volveré.

(Translated by Google) Pleasant and professional ... With an unbeatable product for lovers of the world of the bike ... (Original) Jente agradable y profesional... Con un producto inigualable para los amantes del mundo de la bici...

(Translated by Google) I bought clothes from the brand in the physical store and I love it, a 10, they fit like a glove (Original) E comprado en la tienda fisica ropa de la marca y me encanta, un 10, quedan como un guante

Super helpful. Quick service.

Excellent bike shop. Technical experience and friendly staff for repair and buying your sports bike. Provider for Orbea. Very recommendable!!!

(Translated by Google) A first class site to buy cycling equipment. They have very good quality material and they know it in detail. Vero attended me, and from minute one he advised me and recommended me to make my purchase. I bought a jersey and shorts and I'm really happy. A treatment of 10, with interest towards the client at all times. I will return without a doubt. Thank you very much!!! (Original) Un sitio de primera para comprar material de ciclismo. Tienen material de muy buena calidad y se lo conocen al detalle. Me atendió Vero, y desde el minuto uno me aconsejó y recomendó para realizar mi compra. Compré maillot y culotte y de verdad que estoy contentisimo. Un trato de 10, con interés hacia el cliente en todo momento. Volveré sin duda alguna. Muchas gracias!!!

(Translated by Google) Maestre is quality and attention, the best in the workshop, mechanics with lifelong experience in all kinds of models, brands and all kinds of breakdowns (Original) Maestre es calidad y atencion,de lo mejor que hay en taller,mecanicos con experiencia de toda la vida en toda clase de modelos,marcas y toda clase de averias

(Translated by Google) Like other users, I went to buy some brake pads and they gave me an elegant stick. It's true, they told me the price and I could not have bought them...you made a sale, but you lost a customer! I still haven't been able to find the ones you've sold me anywhere near the price you've charged me...bad, very bad! (Original) Igual que a otros usuarios, he ido a comprar unas pastillas de freno y me han dado un palo elegante. Es cierto, me han dicho el precio y podría no haberlas comprado...habéis hecho una venta, pero habéis perdido un cliente! Todavía no he sido capaz de encontrar los que me habéis vendido ni remotamente cerca del precio que me habéis cobrado....mal, muy mal!

(Translated by Google) Very, very happy with this establishment, the first time I entered it was for reasons of advice on what shoes and slippers to wear and I ended up very content with the price and the way of being treated (since prices are discounted at the end of the season) ask for lights of quality / price and very well advised, since these have very good lighting and good battery. And finally, highlight the work of the mechanics since I left the bike for the assembly of a handlebar tape which I ordered on the store's website and everything was very fast, both the shipping and the labor by the mechanics, without a doubt. I recommend this establishment either to find equipment, accessories or to tune up your bicycle. Great job from the girl at the front desk to the mechanics. (Original) Muy pero muy contento con este establecimiento, la primera vez que entre fue por motivos de consejo de que calas y zapatillas llevar y acabe muy contengo por el precio y la manera de ser tratado ( ya que los precios están en descuento por fin de temporada) pregunte por luces de calidad/ precio y muy bien aconsejado , ya que estas tienen muy buena iluminación y buena batería. Y por último resaltar el trabajo de los mecánicos ya que deje la bici para el montaje de una cinta de manillar la cual pedí por la web de la tienda y todo muy rápido, tanto el envio como la mano de obra por los mecánicos, sin duda recomiendo este establecimiento ya sea para buscar equipacion , accesorios o poner a punto tu bicicleta. Gran trabajo desde la chica de la recepción hasta los mecánicos.

(Translated by Google) Nice store Continental ultra sport tires at 16.95 eur! The mammoth crushes the prices!!!! (Original) Joli magasin Pneus continental ultra sport à 16.95 eur ! Le mammoth ecrase les prix !!!!

(Translated by Google) Very grateful, I took the bike for a problem and urgently. Both the girl Verónica I think her name is and the mechanic solved it quickly and gave me advice so that it doesn't happen again. For my part they have a new client. I recommend it. (Original) Muy agradecido, llevé la bici por un problema y con urgencia. Tanto la chica Verónica creo que se llama y mecánico me lo resolvieron rápidamente y dándome consejos para que no me vuelva a suceder. Por mi parte tienen un cliente nuevo. La recomiendo.

(Translated by Google) I usually buy at the store and they have always treated me very well, both the mechanics and the girl I think is called (Vero). It is clear that they like their work and of course this review is for the managers of the company, who know that they have a very good team in that store and who value it very much. (Original) Suelo comprar en la tienda y siempre me han atendido muy bien, tanto los mecánicos como la chica que esta (Vero) creo que se llama. Se nota que les gusta el trabajo y desde luego esta reseña es para los gerentes de la empresa, que sepan que tienen un equipo en esa tienda muy bueno y que lo valoren mucho.

(Translated by Google) Renewing the bike is a procedure that can become tedious, Verónica made everything easy and fast, an attentive person and above all close. Mention also for Gorka who knew how to be patient with last minute adjustments. We will see each other again of course :) (Original) Renovar la bici es un trámite que puede hacerse tedioso, Verónica hizo que todo resultase fácil y rápido, persona atenta y sobre todo cercana. Mención también para Gorka que supo ser paciente con ajustes de última hora. Volveremos a vernos por supuesto :)

Es la primera vez q entro en la tienda. Se nota q tienen género excelente. Ya sé dónde acudir cuando tenga problemas con mi bicicleta. La dependienta m ha ganado hoy. Trato exquisito.

La mejor tienda y el mejor taller de bicis en Vitoria, sin duda. Muy muy profesionales, asesoramiento y servicio de 10, sin engaños, sin intentar vender a toda costa. Te informan de todo al detalle. Fui a comprar una bici para mi hija y me indicaron que era mejor esperar a que creciera un poco mas porque se la iba a quedar pequeña enseguida. Con eso esta todo dicho.

Es la primera vez que compro en la tienda y la experiencia ha sido muy satisfactoria, un descubrimiento! Gran variedad de productos y un trato excelente, muy cercano y profesional. Totalmente recomendable!

Buena experiencia a la hora de comprar una MTB de doble suspensión. Asesoramiento excelente, no le pongo 5 estrellas pq se les ha ido un poco el plazo de entrega, pero totalmente entendible a principio de verano y con el volumen de trabajo que tienen.

Quiero agradecerles la atención , los consejos , la formalidad y la amabilidad del personal. Recientemente hemos comprado una bicicleta Orbea para mi hija de 7 años y estamos encantados con el producto y por todo el trabajo que hay detrás de todo el personal.

Un trato espectacular tanto Vero como Ruben, muy buenos profesionales, te explican todo a la perfección. El taller el mejor de la zona. Sin duda voy a repetir.

(Translated by Google) Spectacular store where they are. Everything super neat and clean. It's a shame that we're not over pasta to pay for the new venge. Back home with long teeth ... I love it (Original) Tienda espectacular donde las haya. Todo super ordenado y limpio. La pena que no nos sobre la pasta para pagar la nueva venge. Vuelta a casa con los dientes largos....me encanta

(Translated by Google) Good attention, good treatment. The workshop of 10. And the perfect attention. (Original) Buena atención, buen trato. El taller de 10. Y la atención perfecta.

(Translated by Google) Highly recommended, good attention and professionalism (Original) Muy recomendable, buena atención y profesionalidad

(Translated by Google) A lot of professionalism and exquisite treatment. %100% recommendable. (Original) Mucha profesionalidad y un trato exquisito. %100 recomendable.

(Translated by Google) Great attention, highly recommended (Original) Gran atención, muy recomendable

(Translated by Google) Very friendly, serious and professional service (Original) Muy amables, servicio serio y profesional

(Translated by Google) Super friendly and attentive (Original) Super amables y atentos

(Translated by Google) I bought my electric bike and was delighted with the treatment and its advice (Original) Yo compré mi bici eléctrica y encantado con el trato y sus consejos

(Translated by Google) Spectacular shop where there are them. All super tidy (Original) Tienda espectacular donde las haya. Todo super ordenado

(Translated by Google) Very friendly and professional people (Original) Gente muy amable y profesionales

(Translated by Google) We entered the store only to inform us to buy a bicycle. Vero is the girl who attended us and informed us in such a detailed way of what we were looking for that we ended up leaving with a bicycle and with Mammoth bikes as our reference store when buying bicycles or accessories. In summary, an attention of 10. Thank you, Vero. (Original) Entramos a la tienda únicamente para informarnos para comprar una bicicleta. Vero es la chica que nos atendió e informó de una forma tan detallada de lo que buscábamos que acabamos saliendo con una bicicleta y con Mammoth bikes como nuestra tienda de referencia a la hora de comprar bicicletas o accesorios. En resumen, una atención de 10. Gracias, Vero.

(Translated by Google) Perfect but very expensive bikes (Original) Unas bicis perfectas pero muy caras

(Translated by Google) Very serious kids, good treatment and attentive (Original) Chavales muy serios, buen trato y atentos

(Translated by Google) very poor product recommended by the seller (Original) pesimo prducto recomendado por el vendedor

(Translated by Google) The truth is that I have not bought anything in this store. But I went to ask for a bike and they treated me very well recommended 100x100 (Original) La verdad q no he comprado nada en esta tienda. Pero fui a preguntar x una bici y me trataron muy bien recomendado 100x100

(Translated by Google) Good attention, friendly staff !! (Original) Buena atención, personal amable!!

(Translated by Google) Good bikes and good material although everything within its brand. Few products have that are not Specialized brand. (Original) Buenas bicicletas y buen material aunque todo dentro de su marca.Pocos productos tienen que no sea marca Specialized.

(Translated by Google) Experience of 10 with a shop assistant who helped us to buy a helmet for my father. Good treatment and better attention... that's nice TEAM... I WILL BE BACK It took me just 3 days to return... again Vero... this time some winter northwave boots... super well advised and cared for... Thank you Vero for your advice, explanations and attention. That said... I WILL BE BACK (Original) Experiencia de 10 con una dependienta que nos ayudo para comprar un casco a mi aita. Buen trato y mejor atención... así da gusto EQUIPO... VOLVERÉ He tardado en volver apenas 3 días.. de nuevo Vero... esta vez unas botas northwave invernales.. superbien asesorado y atendido.. Gracias Vero por tu asesoramiento,explicaciones y atención. Lo dicho... VOLVERÉ

(Translated by Google) Excellent treatment. A great advantage is being able to buy on the web and have it sent to the store and, if when you pick up the order you are not satisfied, you can make the return at the moment in the store itself. (Original) Excelente trato. Una gran ventaja poder comprar por la web y que se envíe a la tienda y, si cuando recoges el pedido no estás satisfecho, poder hacer la devolución al momento en la propia tienda.

I am disappointed by the experience I had during my attempted purchase. Not only did they give me a different bicycle than the one I wanted, and the parts did not match those in the catalog they offered me, but I was also concerned about the inappropriate and racist comment that the girl who served me made at that time. Due to all these reasons, I do not plan to try to purchase from your store in the future.

Terrible service and a lot of waste of time. They have made me go to the store more than 5 times to get a tire change. During the first week they forgot to give me a quote. The second week I had to go twice so they could request new wheels from the website. Finally, last week when they were going to change my wheels, they only changed one of them without even finishing it. Bad experience.

The store staff is wonderful. Today I stopped by the store, with several questions, and they did not hesitate to give me a hand. Plus, the store is great. A lot of material and good knowledge of it. I will definitely return!!!

Ok

In these times when many people think they know everything about bikes by listening to various influencers, it is nice to find a store where the personal treatment and technical knowledge is incredible. And this is the case. Furthermore, the quality of the material is beyond doubt. And above all Vero, who always serves you with a smile. This is the third bike I have bought at Mammoth.