1/5 Ed H. 1 year ago on Google β’ 55 reviews
I've
had
a
surprisingly
poor
experience
with
CAB
Bureau
Spain.
When
I
paid
the
(admittedly
modest)
fee
to
get
advice
on
my
residency
problems,
they
sent
me
a
response
telling
me,
"Pleased
that
this
will
be
resolved
soon",
which
was
not
the
case,
and
without
offering
any
guidance.
But
far,
far
worse
was
my
experience
with
the
"Lawyer
Smart
Card"
service
they
recommend
or
promote,
who
don't
have
space
online
to
be
reviewed
separately
from
CAB
Spain.
When
I
tried
to
cancel
the
card
five
days
after
ordering
it,
they
refused
to
let
me
do
so,
then
even
when
I
offered
to
physically
return
the
card
they
reluctantly
agreed
to
refund
me
just
20
euros
out
of
the
100
they
had
charged
me,
claiming
that
the
card
had
cost
them
80
euros
to
produce,
which
I
do
not
believe
and
something
which
they
consistently
refused
to
answer.
It
eventually
took
them
four
months
to
refund
just
the
20
euros,
something
which
I
had
to
chase
them
about
seven
times
in
the
end
-
at
which
point
they
started
aggressively
complaining
that
I
was
an
annoying
customer,
and
that
I
was
in
fact
not
their
customer,
given
that
I
had
cancelled
the
service.
I
then
received
several
further
abusive
communications
from
them,
without
having
ever
issued
any
myself
-
I
was
courteous,
patient,
and
even
apologetic
at
every
stage
for
having
chosen
to
cancel
the
service.
Lawyer
Smart
Card
addressed
their
correspondence
to
me
as
"Robert",
which
is
not
my
name,
and
sent
me
the
card
in
a
hand-addressed
envelope,
with
their
only
available
call
centre
in
Gibraltar,
not
in
Spain
where
I
live.
Also,
their
service
is
officially
useless,
because
you
can
just
google
a
top
Spanish
immigration
lawyer
in
Spain,
and
almost
all
of
them
speak
English,
including
the
one
I
found
in
Santander
(via
Google
search).
Lawyer
Smart
Card
(or
the
service
-
or
lack
of
it
-
that
they
provide)
is
a
throwback
to
the
90s
in
the
form
of
a
"service"
so
useless
as
to
be
essentially
deserving
of
the
description
"scam",
which
is
the
very
opposite
of
what
you
would
expect
from
the
"Citizens
Advice
Bureau",
who
are
normally
there
to
PROTECT
you
from
such
artists.
A
great
pity.
***
Further
to
the
owner's
reply
to
my
review,
I
wasn't
trying
to
"continue"
my
communication
with
them
any
further,
which
would
obviously
be
pointless,
I
was
simply
reviewing
them
on
Google
like
any
normal
customer
of
a
service
is
entitled
to
do.
All
my
comments
here
were
accurate
and
relevant.
1 person found this review helpful π