I have gone several times to buy gifts there to get out of trouble and not have to go to Marbella to buy a gift. This afternoon I called to ask if there was a specific toy, they told me that there was only one left, so I should be quick because they were only reserving it for a while. When we arrived at the store they had it reserved, but there were 3 more of the same toy available at that time (two hours after calling by phone). When I asked them to prepare it for me as a gift, they told me that they didn't have paper, although there was. I asked them to leave me some so I could pack it. They charged me per bag to take the toy, outside the store, when I looked inside the bag the wrapping paper was gone. Apart from this, what I find terrible is that on the website there are some prices and in the store they are more expensive, they have no other explanation than to say: that is because of the website. I don't usually leave low scores in reviews, because I have my own business and I understand that everyone can have a bad day, they can have to deal with a lot of people and be overwhelmed and even tired, but the truth is that the experience has been very negative.

I wide range of toys at a very good price.

(Translated by Google) I ordered a costume for my little one and I have had a very good experience. Both in the girl's confidence and in the costume itself. His kindness, always smiling and attentive makes me repeat and trust this store. (Original) Pedí un disfraz para mi peque y he tenido una muy buena experiencia. Tanto en la confianza de la chica como en el propio disfraz. Su amabilidad, siempre sonriente y atenta hace que repita y confíe en está tienda.

Muy mala experiencia encargada toy planet Estepona. Compré los reyes y no quería envolverme los en papel de regalo. Fue muy desagradable. Le pedí hoja de reclamación y entonces fue cuando me lo envolvió y me exigió que pusiera la reclamación que a ella le daba igual. No quise ponerla ya que me envolvió los regalos y por supuesto que le daba igual la reclamación ya que la tienda no es de ella y le da igual que haya por la junta una reclamación puesto y una llamada se Atencion por consumo. Apuesto tienda de Marbella bastante mejor el peraonal la atención, días después compré en toy planet de Marbella Los chicos envuelven los juguetes te los aparta es otra cosa. Aconsejo no comprar en Estepona

Don't ask for gift wrapping... There's only clerk which is the cashier and does all in a hurry due to the amount of people in line waiting to pay...

Without a minimum of education or vocation to serve customers on the part of the saleswoman. I'm looking at the window, she comes to open the store with a bad face and doesn't even say good morning or ask permission to open the door. Minutes later he entered the store and the same attitude as if he woke up on the wrong foot. People like this should work in prisons, not in stores serving customers. He's definitely not good at it and I won't be back.

100% recommendable, better treatment impossible after my bad experience at Marbella Toy Planet in La Cañada where they charged me 100 euros more for the same toy that was in Estepona at more than half the price. Afterwards they gave me a voucher and explained to me that I cannot spend it little by little in the store in Estepona which is also false so I recommend this store in Estepona both for helping me with my doubts for its professionalism and above all for finding me the toy I needed and at its price

They are always attentive and recommend the best at the best prices.

There was a toy that was sold out everywhere and they got it for me in one day!! Thank you

(Translated by Google) The same thing happened to me to Eduardo on a couple of occasions in Estepona, with a complaint form and everything because even showing him that the toy was wrong, he told me that it was a toy and it was like that, with no opportunity to change it for another one just like it and for the money not even think about it from afar. The letter of complaint was equal to nothing. And I still buy there but very little, I look for other stores as much as possible. A friend had a similar experience in the same store (Original) Me pasó lo mismo que a Eduardo en un par de ocasiones en Estepona, con hoja de reclamaciones y todo porque incluso mostrándole que venía mal el juguete me decía que era un juguete y era así, sin oportunidad de cambiarlo por otro igual y por el dinero ni pensarlo de lejos. La carta de reclamación fue igual a nada. Y sigo comprando allí pero muy poca cosa, me busco en la medida de lo posible otras tiendas. Una amiga tuvo una experiencia similar en la misma tienda

(Translated by Google) Nice little toy store... (Original) Chouette petit magasin de jouets....

(Translated by Google) Very good store, like all toy planet, they have all the current toys and many board games of their brand that are great price, the staff is very friendly and the girl who collects is super nice. My highest score for them! (Original) Muy buena tienda, como todos los toy planet, tienen todos los juguetes actuales y muchos juegos de mesa de su marca que están genial de precio, el personal es muy amable y la chica que cobra en caja es super simpática. Mi máxima puntuación para ellas!

(Translated by Google) Toy Planet in Estepona has much lower prices than the Toy Planet in Marbella de la Cañada and the saleswomen are super nice (Original) Toy Planet de Estepona tiene los precios muchos más bajos que el toy Planet de marbella de la cañada y las dependientas super agradables

(Translated by Google) I have arrived and they have treated me very efficiently and with a smile. Specifically Irene. (Original) He llegado y me han atendido de manera muy eficaz y con una sonrisa. Concretamente Irene.

El sitio está muy bien surtido, tiene juguetes actuales, objetos de colección, y mucho más, el único detalle es que la calidad de algunos productos no es la mejor.

(Translated by Google) The girl is very friendly and likes Playmobil, although the store is small, it has a wide variety of toys (Original) La chica es muy amable y le gustan los Playmobil, aunque la tienda es pequeña tiene gran variedad de juguetes

(Translated by Google) This is small and lacked things, still ideal for a child to enjoy watching and choosing (Original) Este es pequeñito y le faltaban cosas, aun así ideal para que un niño disfrute viendo y eligiendo

(Translated by Google) Toys in disrepair that even knowing it they sell it, there is no possibility that they will return the money with which you end up losing money or end up spending it on something you did not want. Twice I have gone and twice disastrous, a Scalextric car with the tires passed and the tires that fell alone, let the store and the technician know that there was more like this and they told me that they felt the inconvenience and that they would remove the cars in poor condition, the next week I went and there was the car that I returned and all those who warned in the same state and the second a Monopoly with a strong blow on the box and the board folded in a corner. (Original) Juguetes en mal estado que aún sabiéndolo lo venden, no hay posibilidad de que te devuelvan el dinero con lo cual acabas perdiendo dinero o terminas mal gastándolo en algo que no querías. Dos veces he ido y las dos veces nefastas, un coche de Scalextric con los neumáticos pasados y las llantas que se caían solas, avise a la tienda y al técnico que había más así y me dijeron que sentían las molestias y que retirarían los coches en mal estado, a la semana siguiente fui y estaba el coche que devolví y todos los que avise en el mismo estado y la segunda un Monopoly con un golpe fuerte en la caja y el tablero doblado en una esquina.

(Translated by Google) We are regular customers of this store. Always all right, but... my daughter just opened her Christmas toy, crybaby Kristal, and the top of her head is missing, I'll be by tomorrow to see if they fix it. They have solved it for me immediately the next day first thing in the morning, perfect attention, good prices, and they always get me the toys for my princess. I will always buy from them. Thank you very much (Original) Somos clientes habituales de esta tienda. Siempre todo correcto, pero... mi hija acaba de abrir su juguete de Navidad, bebé llorón Kristal, y le falta la tapa de la cabeza, me pasaré mañana a ver si me lo solucionan. Me lo han solucionado inmediatamente al día siguiente a primera hora, atención perfecta, buenos precios, y siempre me consiguen los juguetes para mi princesa. Les compraré siempre. Muchas gracias

It is a store that I have frequented several times. They always welcome you with a smile and help you with everything you propose. I 100% recommend shopping at this establishment. I will continue buying and recommending the place

The employees gave me a solution to a return of a video game that did not have change, on the specific ticket that there is no return, something that I do not understand since the game was as it had left the store and accompanied by its ticket. I think they should take it into account.

I bought an item that in Marbella was €59.99 for €39.99 in this store, the girls are super nice, thank you very much!