1/5 Мария �. 1 year ago on Google
Called
them
in
advance
to
know
the
price
for
the
room
with
the
dog,
asked
them
if
they
are
pet-friendly
and
all
that,
the
consultant
told
me
the
price
by
the
phone
and
also
sent
an
e-mail
confirming
my
booking
with
exactly
the
same
price.
When
I
have
arrived
from
another
city,
brought
all
my
stuff
(a
lot
of
luggage)
and
my
dog,
they
said
I
have
to
pay
extra
for
the
dog.
Their
manager
confirmed
that
I
received
wrong
information,
she
also
said
that
it
was
a
mistake
of
their
company,
but
anyway
continued
to
insist
that
if
I
want
to
stay,
I
have
to
pay
for
the
disinformation
I
received,
and
that
it
is
also
"no
problem"
if
I
go
to
another
hotel.
Of
course
it
is
not
a
problem
for
them,
it
is
my
problem
to
book
another
hotel,
take
a
taxi
again,
take
all
my
stuff
and
go.
I
didn't
have
extra
money
in
my
pocket
and
was
relying
on
the
price
that
I
was
given.
IBIS,
you
have
to
train
your
workers
better,
so
they
will
be
able
to
take
responsibility
for
the
information
that
they
tell.
Such
a
weird
customer
service