We had a great stay at this hotel. It is conveniently located a 10-min walk from the beach. The beach is good for surfing and is generally quite calm, although not very big. The hotel is also quite close to Lisbon and it is only a 30-min drive to the airport. The pool area is nice, with beach chairs, umbrellas and free beach towels. Breakfast was included in our rate and was decent, but not very imaginative. Some fresh and better quality ingredients would be good. You do notice that it is an old hotel, but it is well maintained, and felt cleaner and tidier than much newer hotels. All in all a nice place for a beach trip close to Lisbon

Pretty good hotel. Very nice amenities and incredibly friendly staff. Excellent pool. Good, central location. Breakfast could be better and more consistent. Beds weren't comfortable. Overall pretty good value.

The hotel is good and the location beside a small mall is great! The room is comfortable and at this time they gave us a twin room, but it wasn't a problem at all, the maids connected the beds in a very nice way that you didn't notice that it was separated beds. The maids Alessandra and Lisa (I think that's her name) are very friendly, talkative and smiley. They cleaned the room every day with such care, changing the bedclothes and towels. You can see that the room should be renovated soon, but it is still working. The other staff, from reception and breakfast are quite unfriendly. They didn't compliment you, when you pass and just answer a “Good morning”, if you say it. On another occasion, the restaurant staff were more friendly. I mean, they are not rude, but they could be friendlier. The breakfast food, especially the fruits, could have a better variety. The lunch and dinner, don't offer a good variety. If they offer a seafood (Portuguese) or Mediterranean menu would be great! The room service could improve and don't offer just sandwiches, a pasta or pizza would be good. However, I recommend this hotel. It's a good place to stay!

Disappointing Experience: Food Poisoning and Unhelpful Management Response at Hotel Riviera I recently stayed at Hotel Riviera and unfortunately had a truly terrible experience that I feel compelled to share. During my visit, I suffered from a severe case of food poisoning after dining at the hotel's restaurant. To make matters worse, the general manager, Mr. Noel Cavaco Dias, responded in a dismissive and unhelpful manner, leaving me, Francisco, extremely disappointed and dissatisfied. The food poisoning symptoms were severe and ruined what was supposed to be a pleasant stay at Hotel Riviera. I experienced nausea, vomiting, and diarrhea that persisted for days after the meal. It was a distressing and painful experience that I wouldn't wish upon anyone. When I approached Mr. Noel Cavaco Dias, the general manager, seeking assistance and guidance on how to handle the situation, I was met with a complete lack of concern. Instead of offering any help or empathy, Mr. Cavaco Dias stated that he was not a doctor and, therefore, couldn't provide any assistance or resolution. This response was shockingly unhelpful and displayed a complete disregard for customer service. As a paying guest at Hotel Riviera, I expected to receive proper care, attention, and support from the hotel staff, especially during such distressing circumstances. Unfortunately, this experience left me questioning the level of service and professionalism at Hotel Riviera. I firmly believe that it is the hotel's responsibility to ensure the quality and safety of the food served to guests. Moreover, when guests experience adverse health effects due to the hotel's negligence or oversight, it is crucial for the management to demonstrate empathy and provide appropriate assistance. Regrettably, my encounter with Mr. Noel Cavaco Dias fell far short of these expectations. To rectify this situation and restore my faith in Hotel Riviera, I requested the following actions: Immediate reimbursement: I kindly request a full refund for my stay at Hotel Riviera, including the cost of the meal at the restaurant. Improvement in food safety measures: It is essential for Hotel Riviera to conduct a thorough review and enhancement of its food safety protocols to prevent similar incidents in the future. Staff training: Comprehensive training for all hotel staff, including Mr. Noel Cavaco Dias, on proper customer service, empathy, and handling guest complaints professionally. Apology: I expect a formal apology from Mr. Noel Cavaco Dias for his dismissive response and the distress caused by the food poisoning incident. If my complaint remains unresolved or if I do not receive a satisfactory response within a reasonable timeframe, I will be left with no choice but to escalate this matter through appropriate consumer advocacy channels and online platforms. Please think twice before choosing Hotel Riviera, as my experience suggests a lack of care for guest well-being and an unhelpful attitude from the management, specifically Mr. Noel Cavaco Dias, when faced with issues of this nature. Francisco PS: After the Hotel reply to this review, down below, i must add this: We stayed in the hotel 9 days. 7 days after the intoxication. What the Hotel reply doesn't say is that i only stayed, because my house is in a 200m range from the hotel, and it was under construction at that time, so, we could not sleep there. So my pregnant wife and my 2 year old, had no other choice than to stay in the Hotel. We did not eat any more there, besides bread, butter and coffee. Also, the 9 days were already payed for. And due to the fact that the hotel manager was extremely rude, we did not expect any refund any time soon. Also, i didnt threat anyone from the staff, that is a outrageous and ridiculous accusation. We, in fact, reported what happened to the sanitary officials called ASAE. I attatched some photos of the food poisoning effects on my body (the manager saw these effects and said "what do you want me to do about that?! I am not a doctor!"

The rooms are nice but you can hear the neighbors talking in corridor or neighboring rooms, got waken up at 1am. Breakfast is too basic, not worth of a 4 stars, you have better breakfast in basic French hotels. Orange juice is not natural one. First day I helped the staff communicate with French who did not speak English, took 10min of my time. Last day I forgot to pay the city tax, I had the impression to be a criminal. You can feel a vertical/rigid-style management at play, need to take it easy (put more Brazilians!)

Pros: Lovely place 5 minutes walk from beach Own parking garage Shopping mall just next to it Amazing bar, breakfast and personnel Cons: Far from Lisbon city center (30-35 minutes by car)

Perfect location,3 minutes away from the sea and 5 minutes away from the train station to Lisboa!very clean and comfortable rooms.. Great breakfast with an excellent coffee machine!We really loved our staying there!

Stayed over the Christmas days. Amazing hotel, great staff. Loved the location so close to the beach… good food and excellent service provided by the restaurant staff. Very helpful and always smiling. Would love to visit again in summer and stay there again. The hotel grounds are beautiful and just loved the view from the room.

I am presently staying in this hotel, this is my second time here. Now is rainy and wet in Lisbon, the room I am staying have this wet and moldy smell, the hair dryer, works for 2 minutes and auto shutdown. Tiles in front of first floor lift are loose. Hotel is outdated and in need of an overall refit. No 24 hours room service, Breakfest opens at 7am and is good. Location is amazing, hotel staff try to help, in spite of the hotel infrastructure limitations.

Leider keine 4 Sterne wert. Gute Lage und freundliches Personal an der Rezeption; nur an der Rezeption. Zimmer sehr großzügig aber leider nicht sehr sauber (Badezimmer) und stellenweise sehr abgenutzt. Frühstück hatte zwar große Auswahl, dennoch sehr enttäuschend; Speck und Spiegelei hart wie Gummi, Rührei geschmacklich ungenießbar und kalt.

The staff was really very friendly and helpful. Nice location to the beach and public transport. Nice breakfast and brunch on Sundays. It's worth booking it.

This is definitely not a 4-star hotel. The rooms have seen better days. They don't get cleaned well at all. The bathroom in our room wasn't properly cleaned: there was garbage left from the prior residents, a cup from the shampoo was in the bath tub. Our friends had to ask for another room because their room was stinking. The breakfast was okay. This was the only place out of many that we visited during our trip to Portugal where the coffee was just plain bad. The staff was accommodating. The hotel itself is conveniently located near the beach - about 5-7 minutes walk.

One of the best hotels I’ve ever stayed at. The design, the atmosphere, the room, the pool… amazing. Everything was unreal. If you get the chance, ask for the breakfast in the room (you have to pay a bit more but it’s sooooo worth it). If I’m ever back here again, I know I will be staying here

Efficiency or friendliness are strange concepts for the reception staff (actually you could never label them as a Welcome Desk) of this outdated property. Saying this is a 4-star hotel is totally misleading. This could be qualified as a 3-star hotel in an exercise of extreme and undeserved generosity. This place is undoubtedly overrated. A dreadful experience.

Great stay, and a special thanks to the front desk team (Felipe, Mariana and Carolina) who has been amazing. See you again soon.

Everyone is so friendly. Arrived early and checked our luggage with the front desk. Spent the entire afternoon by a wonderful pool. Good bar food and service at pool. Room was nice, but dated. Carpet could use some cleanup. Breakfast was great.

Der Service lässt zu wünschen übrig. Bad nicht sauber und Zimmer auch nicht wirklich. Das Frühstücksbuffet ist in Ordnung. Das Hotel liegt ca, 200 Meter vom Strand entfernt. Nach Lissabon muss man mit dem Zug fahren, der Bahnhof ist zu Fuß in 5-10 Minuten zu erreichen.

I will definitely be staying here again excellent hotel

We use pool, at a separate fee for non-hotel users. Its 15€ per person and 10€ for kid, great for little kids as they have baby pool. Bring your own towels. Free wifi

The room was quite small and a little bit used. For dinner they have a Buffett, the food is not so good, the breakfast it was good.

I stayed at this hotel for a few hours on the night/morning of Oct 9 with my wife and daughter. Message to management: how do you make one of your guests (with a confirmed reservation) wait for 1 hr. at the front desk while you are trying to find accommodation for another guest? I'm in the hotel industry and this is not the way you treat your guests; this must be a European thing as this would not fly here in the US. Let's say the hotel ended up being, at least, good quality, this appalling service at check in may have been overlooked but no... the hotel is dated (I felt like I stepped into a brady bunch episode), rooms are old and dingy, mold in the showers, stains on the carpet and urine stains around the toilet. The breakfast was really the only highlight if you call it that. While the fare was plenty the quality of the food was subpar. Overall disappointing

It was ONCE a 4 star hotel maybe. Now it is quite dated. The rooms are clean, but have clearly had a long life. Breakfast was ok. We used it as a break from Lisboa, it was a few minutes walk to the beach, which was nice.

First thing they told us upon arrival the SPA is owned by an external company so you need to pay. No kettle nor coffee in the rooms and when asked they said "you always need to ask" for it. Lockdown and the hotel bar was closed and of course no wine opener in the room so they charged me €5 for letting me use their wine opener. Worst experience ever. STAY AWAY!

Nice hotel a few meters away from the sea. Good for a business trip. Would not be my first choice for holidays. Shopping and extremely good food very close by!

Nice Hotel, perfect distance to the Beach, calm and Clean. The Buffet in the Hotel is also pretty good. Breakfast doesn't leave any Wish Open for you. For me personaly, only the bed ist to hard. :-)

Nice Hotel approx. 10 minutes walk away from Carcavelos Beach. Friendly personal and great food. Besides the rooms you have a good variety of conference rooms available. Always a good choice.

We just stayed 3 nights here. Love the location so close to the beach and great restaurants all in walking distance. Nice room with spectacular ocean view! Awesome view from glass elevator!Very attentive staff and excellent bar food if it’s late and you’re hungry. We will be back!

It was a relaxing few days here. The hotel staff are very good. The restaurant manager was particularly exceptional. He is not a sommelier, yet had a good grasp on what wine to pair with the dishes that were served. The masseuse is at deep tissue and was able to work out several problematic areas.