1/5 S O. 6 years ago on Google
I
am
asking
myself
if
it
is
common
for
your
hostel
to
refuse
refund
payment
and
ignore
contact
requests?
After
the
cancelling
of
the
stay
due
to
reasons
of
bad
smell
that
couldn’t
have
been
fixed,
we
changed
the
Hostel.
While
the
days
we’ve
stayed,
an
antique
chair
from
our
room
broke
within
the
normal
use
of
chairs.
We
directly
reported
the
damage
to
the
staff
so
no
one
is
harmed
by
the
broken
chair.
Before
leaving,
the
receptionist
insured
us
the
refund
(because
we
had
to
pay
before
which
wasn’t
told
us
before
arriving)
of
the
nights
we
didn’t
slept
in
the
hostel
and
apologized
for
the
smell.
After
one
month
without
payment
or
any
message
from
you
we
send
a
mail
to
remind
you
of
the
remaining
payment.
Us
was
told
that
we
can’t
get
the
whole
sum
back
because
of
the
broken
chair.
The
value
of
the
antique
chair
should
be
350€
and
we
will
get
back
the
gap
between
the
costs
of
the
chair
and
our
refund.
In
an
answer
we
made
clear
that
the
damage
of
the
chair
wasn’t
our
fault
and
that
the
refund
remains
the
whole
sum.
This
answer
was
sent
on
the
4th
October
2016
since
then
you
didn’t
answer
or
even
transferred
the
gap
between
the
chair
and
the
refund.
For
us
it
is
not
clear
why
you
are
refuse
the
payment
and
not
even
answering
to
our
mails.
Also
we
don’t
understand
why
we
should
pay
for
the
chair
when
the
damage
appeared
as
part
of
conventional
use
of
a
chair.
When
a
chair
in
your
hostel
breaks
from
sitting
on
it,
it
is
not
our
responsibility
to
pay
for
it.
In
the
name
of
Imke
Libuda
2 people found this review helpful 👍
