They only provided 2 flat pillows per queen sized bed. There was clear structural damage inside the room. The service at the front desk was unpleasant After checking out the hotel refuses to return my deposit. We left the hotel room in a nice condition so they have no reason to keep the deposit. They are telling me that I never stayed at their hotel, even though I have pictures inside of their room and a receipt from the bank documenting my stay. I called again, and they told me a different story referencing the incorrect room, telling me that I paid in cash. When I corrected them they acted confused and refused to help. They keep changing their story in an attempt to keep the security deposit they owe me.

Man....lobby is locked. Theu talk to you through a window like in a shady part of town in a east coast city. They don't answer right away. When checking out, I rang the doorbell like 30+ times, and someone finally came out. It was 30° outside...it sucked. The bathroom had obvious black mold behind tiles, and the floor was dirty. Housekeeping had missed obvious debris. I searched the bes for bugs for about 15min. Looked okay to sleep on, but slept on top of sheets.

Horrible place complete with ants and bugs. Customer service is non existent and they lie about whatever to not only try and keep your deposit, but the had the audacity to charge me a 2nd deposit later that I never agreed to. Once I saw my bank statements I called to ask what was going on with it and she started with an attitude accusing me of stealing a blanket, which they try and justify charging me $50 for. Her excuse for the 2nd $50 charge... She claims that we trashed the room... That we TRASHED THE ROOM! My wife, myself, and our 7 year old supposedly trashed their hotel room somehow... The same hotel room with broken dresser drawers and an ant infestation... Apparently they don't even have to prove their claims either. We did not make a mess at all, but even if we did, when did housekeepers get the right to not have to do their jobs and the hotel thinks they can charge an additional deposit for it, that was never agreed upon? I will be going through my bank and getting every dime back I spent at this place. If you do stay there, I suggest paying cash for deposit and documenting everything so you have proof when they try and rip you off.

My family and I stay here many times in the past it has always been great but this time from July 20 to July 23 2023 not so good. On Friday night there was a homeless person keeps on knocking on everyone rooms door and bugging them including our rooms . My family got really scare and concern for our safety so we decided not to stay there for the last day of our vacation. We stay at room 101 and 102 and the manager was nice enough to give us a partial refund for the last day July 22 but it has been a week now and the credit still has not been issues so I'm not sure what's going on.

Harassed by the manager...for a faulty lock? I booked two nights here due to the price, expecting low quality but a bed and a door that locks. As a female looking traveler, traveling alone, I was SURE to close my door and jiggle the handle before heading out for activities. Imagine my surprise when I came back to my hotel room door open... When I got in contact with management, I was berated by the "manager" for not closing the door, and given a list of reasons why it could not possible be their fault, despite me never blaming or accusing them. When I asked clarifying questions and tried to reach a solution, I was screamed at about how it was not the "manager's" responsibility. I swallowed my pride and basically begged to switch rooms, since it was 11pm and I was traveling alone. Got the worst nights sleep I have ever had on what was basically a cardboard box, covered in a top sheet (not even a fitted sheet!) In the morning upon realizing that the "free breakfast" was no where to be found, I set out and made sure to close the door and once again, jiggle the handle, as I was told to do by management. I was immediately reprimanded by the "manager" (who was cleaning next door) for quote "banging on her door". When I tried to confirm that I was following instructions, given by her the night before, she proceeded to verbally accost me (for a quite a few minutes) while simultaneously encouraging me to "stay somewhere else if I didn't feel comfortable". At some point I literally just had to walk away as she was still attempting to harass me. I waited a few hours and checked out, shortening my stay by a day due to the experience. While I expected to walk away with bedbugs, I did not expect to walk away with trauma from this experience. The bar was in hell, and they still did not meet it. Do not stay here if you value your safety, time, or emotional well-being.

The lady working there was very nice and friendly but we didn’t like anything else about this motel - the quality of room (very old and plain) the cleanliness (bed sheets had spots, fridge seemed sticky and shower not very clean) nor the sketchy area (lots of sketchy characters around). We were so uncomfortable that we switched to a different hotel late at night. This was way overpriced on Expedia and there must have been some fake reviews as I don’t see how it could have been rated excellent or very good. We lost the money we paid for it but we felt so much better in the other hotel.

Won't go again even if its cheapest! Broken glass in the bed, hair on toilet, bedspread feels like it has a film on it, Tonya lady starts banging at 10 a.m hurrying you out. Room stinks, but knew that so brought my own air freshener. For 80+ bucks? Go to hometowne

Brutal. We we're supposed to have a suite which indicated separate room but there was no door closing the separate room it was just basically three beds spread out in a bathroom. The bathroom smelled like urine the toilet was still dirty the bedspreads were stained with cigarettes stains and who knows what. The parking lot is a joke there's no place to park outside of the motel area but the parking lot is space so poorly that I wouldn't be surprised if there are frequent complaints of damages to vehicles due to the design. According to the website the amenities there is a hair dryer in the room which there was not. There was no coffee anywhere on site and when we went to check to see if there was coffee the front desk area was closed, this was at around 8:00 a.m. we could smell cigarette smoke from our room from up someone smoking outside we don't know from where but it was very strong. When we first arrived the door was wide open which is a little sketchy. Don't stay here if you can spend the money stay somewhere safer.

I'm not sure where the bad reviews came from but I do know that this is a great little hotel, my room big and beautiful,the Woman at the front desk is very nice , great location and a very comfortable bed and pillows. I slept great. Before you read the negative reviews and use them to make a decision don't. It's a great, clean as they say no frills. I actually am staying a second night because of my experience so far. Thank you so much!

I booked a stay at Express Inn & Suites months in advance and forgot to cancel it when my plans changed. On the day the reservation began, I was charged the full amount. While I accepted that I'd never get that money back, I received a call from the manager, Tonya, who said she would see what she could do about getting me a partial refund. Whatever comes of it, I appreciate the gesture very much and wanted to leave a five-star review for that customer service.

The bed was not clean. We found someone else’s hair on the sheets. Cheap furniture, but the nightly rate was $90. We have stayed in way nicer hotels on our trip in better locations that were more affordable than this.

I’ll be honest, based on some of the other reviews I was a little apprehensive about staying here. However as soon as I pulled up to this motel I was pleasantly surprised and my experience only got better from there. The room was huge and very clean and I was happy to find a mini fridge an air conditioner. The bed was very comfortable. The location was great, only a short walk or even shorter Uber to downtown and other cool neighbourhoods. The staff was friendly, accommodating and helpful. And the price was dirt cheap. I had an absolutely fantastic experience here and would not hesitate to stay again the next time I visit Eugene.

We had a very nice stay. Tania was so kind and wonderful. My Granddaughter absolutely adored her. Spacious, clean, comfortable rooms. This is where we'll stay when we come to Eugene. I highly recommend this place.

It feels weird leaving such a bad review. The staff are very nice, and the rooms themselves were very acceptable. Though the sheets were not very clean. The main problems are that it's in a weird part of town, right next to a very busy, loud, road and the train tracks. I would advise, if you can, spend the extra 20 bucks to stay someplace a bit easier to sleep at.

We needed something close to University of Oregon for move in day. Our hotel felt safe and the staff was really kind. They live on site so we knew there was always someone there to help if we needed it. The room was really large with a nice, clean bathroom, fridge, and microwave. Our only complaint was that the beds were so hard. It felt like we were sleeping in box springs.

Mold covering the shower curtain was a surprise. Our room smelled overly sweet and the bed didn't have a protective cover. Within walking distance to the rose garden, food and some shops. Was okay for one night but will be upgrading for sanity in the future.

Room was filthy, specifically the floor. I took a shower and after 5 minutes of walking barefoot on the floor the soles of my feet were black with dirt and covered in hair from someone else's manscaping. Manager scolded me for 5 minutes for having a service animal. even after I requested accommodations for one and was sent a confirmation through email that this was fine. Please refer to the Federal disability's act of 1994 you cannot legally exclude service animals from your property. I was in fact told that under no circumstances were animals allowed on your property Inquiries, Exclusions, Charges, and Other Specific Rules Related to Service Animals When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task. Allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service animals. When a person who is allergic to dog dander and a person who uses a service animal must spend time in the same room or facility, for example, in a school classroom or at a homeless shelter, they both should be accommodated by assigning them, if possible, to different locations within the room or different rooms in the facility. A person with a disability cannot be asked to remove his service animal from the premises unless: (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken. When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal’s presence. Establishments that sell or prepare food must generally allow service animals in public areas even if state or local health codes prohibit animals on the premises. People with disabilities who use service animals cannot be isolated from other patrons, treated less favorably than other patrons, or charged fees that are not charged to other patrons without animals. In addition, if a business requires a deposit or fee to be paid by patrons with pets, it must waive the charge for service animals. If a business such as a hotel normally charges guests for damage that they cause, a customer with a disability may also be charged for damage caused by himself or his service animal. Staff are not required to provide care for or supervision of a service animal.

Nice and clean rooms. Budget friendly. I liked the enclosed parking lot. Well kept property, very pretty. Front desk agents were just amazing, all 4 stays :) No coffee, no ice, but 7 11 just across the road. No late check outs, even though I requested upon booking, and at check-in, front desk said Noon was okay, I needed the rest from an exhausting 3 days, but at 11:10 a.m. the head housekeeper was having a fit, literally, even though I tried to explain front desk said it was okay, she didn't appear to care, and was yelling as she went down the walkway after knocking the door so hard she frightened my little dog :( I thought maybe she was just having a bad day, I took my dog outside, seen her near by and tried to cheer her up by complementing the cleanliness of her rooms, comfortable bed, and wonderful water pressure in the shower, she became irate for no apparent reason and actually said "check out is 11, why are you still here!?" it was then 11:20. I felt insulted. Everything else was A-okay, nice big television too :)

When the office gal offers to pick you up at the train station, that's service! The bathroom has a window high in the 9ft ceilings! A granite shower was hardly expected in this price range. Roomy rooms not jammed up with unneeded furniture.

Very friendly welcome...Helpful w/ pleasant attitude always. Convenient location for my needs. On major street, but noise level not a bother. Minimum anmenities, but good TV & RECEPTION.

The good: the woman at the front desk was super nice (and nice looking), the shower was hot and had good pressure, the room was quiet, and the ac/heater/fan unit worked great. The bad: The wall lights are on a switch which doesn't work. The bed was too firm, the two pillows were small and felt 20 years old, and the mattress sheet wasn't a fitted sheet and was not large enough to tuck under the mattress, so it kept coming up. Despite the bed issues, I slept great in a loud area. I'd stay here again.

I stayed at the comfort suites for ten days for work, with my 8 month old in tow.. The room was spacious, clean, and comfortable, and the hotel staff was extremely kind and professional. I loved the 24/7 coffee and tea bar and hot breakfast in the morning. I would recommend this hotel to anyone staying in Corvallis!

The location was very clean. Check in was easy. We arrived around 10pm and rang the doorbell and provided my id. Check in was smooth and quick. Our room was very clean and large. The room had microwave and small refrigerator. No coffee pot which was very disappointing. If your a light sleeper you may not sleep well as it's close to the main road and hiway. Other than that great stay for a budget price.

This is the second time we stayed at the INN. The price was good. The room was big and clean. It was quiet. and met all our needs It's a great place to stay.

Clean, comfortable bed for a budget option. Had a nice tub. Smoking nearby can be a distraction, they were outside and it vented right inside.

Good location. Rooms are nice and clean. Only 1 issue was the pillows need more of them in the room. Would definately recommend staying here.

Im sorry wish i could give a better review place was ok the furniture needs to be replaced for rates you are charging is it old and dilapidated the iron board cover looks disgusting there is no coffee machine i can remember the last time i stayed at the place and there was not. checking in through the window in the day time give me the felling we are in a very unsafe area. wifi did not work bedding was ok pillow need to be replaced. very noisy street if you plan to sleep in

Literally a lifesaver. I was staying in a nearby motel that had exposed wiring everywhere including near my bed which I discovered this morning . They got me in quick. The room is spacious and clean. The price was very reasonable and the electrical looks up to standard. Definitely coming back.

Tanya was the the front desk person that checked me in. She was kind and very helpful. She provided information about transportation to the airport. The room was clean and comfortable. The AC worked well and I was glad. It was a very hot day/ evening.