1/5 Darin Smith (. 1 year ago on Google
I
made
a
reservation
last
night
through
the
hotel
website,
but
never
received
a
confirmation
email.
Finding
no
evidence
of
a
reservation,
I
thought
that
I
might
not
have
completed
the
process,
so
I
made
a
reservation
this
morning
along
with
another
room
for
my
mother.
Didn't
get
a
confirmation
for
that
one
either,
so
I
called
the
number
on
the
website.
The
guy
at
the
front
desk
answered
the
phone
and
confirmed
that
I
did
indeed
have
3
reservations.
When
I
asked
if
he
could
cancel
one
of
them,
he
told
me
I
needed
to
call
whoever
I
made
the
reservation
through.
I
explained
to
him
that
this
was
in
fact
the
number
I
called.
He
began
berating
me,
saying
that
this
was
the
hotel,
I
needed
to
call
whoever
I
booked
through,
hotels.com
or
whatever.
I
tried
explaining
to
him
again
that
this
was
the
number
on
the
site
I
booked
through.
He
couldn't
seem
to
understand
that
I
made
the
reservation
though
their
website,
and
began
yelling
at
me
to
call
whoever
I
made
the
reservation
through.
Thinking
I
needed
to
contact
a
parent
company,
I
asked
if
there
was
one
and
he
could
give
me
the
number.
He
just
kept
yelling
at
me
to
call
whoever
I
made
the
reservation
though.
This
is
when
I
lost
lost
it;
we
needed
a
couple
of
rooms
while
we
are
in
town
to
bury
my
14
year
old
nephew,
and
I
didn't
need
this
kind
of
rudeness.
I
told
him
I
wanted
to
cancel
ALL
of
my
reservations,
but
he
just
still
kept
yelling
at
me
that
"You
called
the
hotel,
this
is
the
hotel,
you
need
to
call
whoever
you
made
the
reservations
through!!!".
Then
he
hung
up
on
me.
So
after
a
bit
of
googleing,
I
find
that
American's
First
is
part
of
Red
Lion
Brands.
There
is
no
phone
number
to
call
about
reservations.
You
can
modify
reservations
if
you
have
your
confirmation
number,
but
they
never
sent
me
one.
I
submitted
an
email
on
their
customer
support
page,
but
that's
the
only
avenue
I
have
to
communicate
with
them....
that,
and
the
hotel
phone
number.
I'm
not
calling
it
again.
I'll
pay
twice
as
much
NOT
to
stay
there
ever.
EDIT:
addressing
the
owners
replay
to
my
review;
once
again,
I
made
the
reservation
through
the
actual
hotel
website,
NOT
a
third
party.
The
ONLY
number
listed
to
call
on
the
page
was
the
number
to
the
hotel.
Get
your
reservations
website
squared
away
and
stop
yelling
at
customers.
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