I brought my daughter to the ER with what I thought was a kidney stone. She had severe pain (on a pain scale of 1-10; she had a 10 +), with nausea, vomiting, colicky flank pain, groin pain, sweating, pink tinged urine. No other symptoms such urinary frequency, fever, respiratory symptoms, and no constipation or diarrhea. She has family history of kidney stones but no kidney stone history herself. She began experiencing these symptoms 2 days prior with the symptoms progressively getting worse, with the pain coming in waves and she becoming more nauseated. We checked in at the ER desk Soon after, she went to triage, where she was assessed, and we were told to wait until they had an open room. I didn’t get her VS information….no BP information. (They took her VS but they didn’t verbally tell us what they were)Pulse wasn’t helpful because she has a pacemaker; it doesn’t increase with pain. We waited in the waiting room with her having pain at 10+ scale! For 30 minutes, she walked the floor, moved from chair to chair, bent over in agonizing pain, and after asking the desk how much longer; the answer was as soon as room became available, she would be taken back….they didn’t exactly know when! She continued to have excruciating pain walking the waiting room asking both people at the desk when she could go to an ER room; they continued to say, as soon as a room was available. They didn’t call back to the ER or give us any update or room availability. After approximately one hour….maybe, a little more, she was taken back into an ER room. As we walked the short distance to our ER room, I saw 4 dark rooms unoccupied! After getting into the ER room, thankfully, we got excellent care! However, I asked a person in the room if they were short staffed and was told no, not really. Incidentally, her B/P was 195/94 and continued to stay high until she was administered pain medication. My daughter stated it would probably have been higher in the ER because she was having a lull in her pain at that specific time. Kidney stone pain can be colicky or come in waves or be an hour or longer at a times. My daughter was admitted with a kidney stone in her ureter to the 6th floor. She got great care there; no complaints. The cafeteria gave her very poor service, no Dinner tray at all! After calling and asking for a tray, the order was wrong …. twice! The nurse on the floor was able to feed her from the sandwiches they keep on the floor. I would give the Cafeteria a ‘Poor’ rating! My daughter was scheduled to have surgery to remove the stone; from surgery, she was to go home directly from OP recovery if all went as expected. The stone removal surgery went well, recovered as expected, and she went home. As a family member, I had a problem at the Out Patient desk with unexpected information there, compared to the information that we were told from the nurse on the floor. After much confusion, thankfully, Laura, took charge and solved the problem. The surgery, recovery and OP staff were excellent. I, the mother, am a retired RN with experience in the OR, Recovery, OP surgery, and several more areas of nursing. No one should have to experience agonizing pain for over an hour in a hospital ER waiting room. This is unacceptable patient care! The Cafeteria staff, and the OP desk -staff need to work on their ‘Quality of Care’ to the patient, and the patients’ family. They need to remember, that family members are vulnerable, stressed, tired, and anxious about their loved one! I write this, not to complain, but to try an improve the quality of care that my home town hospital needs to hear.

The lack of urgency shown while my 7 year old screamed in pain for 45 minutes is disgusting and unacceptable! Not only did they not do a CT to actually find the problem, but they didn't even do blood work or a simple urine test to see if she had an infection. She was in so much pain and since she didn't have a fever they ruled out anything serious?? Are you kidding me?! They sent us on our way with NO answers. I will not bring my children back here!

My wife been at er 6hrs still not been seen. It a joke like they don't care.Something needs be down people walking out with out being seen.

Terrible experience was told the wait was 6 hours and overheard some beds where shut down because of bed bugs! The first bad experience I called and voiced my concern for the community but nothing real ever gets done. This is the second bad experience looks like nothing has changed. I just left this is totally unacceptable.

I had the best experience at this ER. The staff were kind and compassionate. I was treated like I mattered. Thank you for listening to me and for staying in the room long enough to know what I needed instead of just throwing the same old drugs at me that everyone else takes.

We came to this hospital ER because our local hospital, Twin Lakes, is known in the community to be terrible and dangerous. I will just say that I am thankful it was not for a life threatening condition. I have no trust in them. We waited almost 7 hours for an MRI and were given an inaccurate report by a PA who never introduced himself or even asked us a question. There is more, but I will leave it at that.

Probably best visit I have had at a hospital. Everyone I interacted with was kind and made sure to get me the care I needed.

I think this may be one of the most beautiful designed hospitals ever. They moved pretty quickly or we went on a good night. Some of the nurses give off weird vibes though.