So, I needed my Microsoft Surface laptop's battery replaced and called Best Buy to Inquire a repair. But after being on the phone with customer service for over an hour, the agent on the phone was unable to actually get a hold of the store after trying three times. I was then told by the phone agent that I needed to go in the store to get it assessed. So I went to the store and asked geek squad, then immediately got told that they don't touch Microsoft products. So I had to wait on the phone, the agent tried, and I went in the store, just to be told nope. Don't waste my time and gas.

Fast talkers. Tries to get you to buy things you don't want. I purchased a surface pro x and some extras. Was passed off to the checker who talked so fast trying to get me to buy things I didn't want. Didn't appreciate a sales person who wouldn't slow down. Not sure if I'll shop there again. Beware they'll try an get you to spend more than you want

Went to Best Buy to buy a new modem. The customer service was great. The Geek Squad member came out and talked us through what modem would work best for a 2500 square-foot house. Gave us multiple options in a variety of price ranges and we found a great option for us. Good job Geek Squad! .

Title: A Black Friday Odyssey at Best Buy: Navigating Peaks and Valleys I am an avid Best Buy enthusiast, drawn in particularly by the perks of their membership program. Despite the allure of giants like Amazon and Costco, my loyalty lies with Best Buy. The cost of their warranties, a concern with other retailers, becomes a non-issue, justified by the annual Black Friday extravaganza where my membership fee finds redemption. On this eventful Black Friday, armed with anticipation and a shopping list, I ventured into the technological haven that is Best Buy. The thrill of snagging deals and the excitement of the hunt fueled my enthusiasm, leading to a substantial $2500 spree. However, amidst the jubilation, a shadow was cast upon my experience, dampening the joy that should accompany such a retail spectacle. This grievance, expressed through a regrettable two-star rating, was not due to the cost or quality of the products but rather the vital factor of customer service. In the retail world, where the spectrum ranges from food to electronics and gizmos, the value of customer service is paramount. It's a sentiment echoed in my disappointment – a sentiment that equates poor service to selling dog poo in a park; an analogy intended to emphasize the profound unacceptability of such behavior. The crux of this narrative revolves around the purchase of a $1200 laptop, a jewel in the crown of my Black Friday haul. Regrettably, the experience took a sour turn at the computer station, where the salesman exhibited a demeanor that could be described as nothing short of rude, short, and robotic. In stark contrast to this unfortunate encounter, the tale of the TV salesman, Donte, unfolds as a beacon of excellence in the aisles of Best Buy. His presence in the Television section was marked by qualities that set him apart – amazing intelligence, knowledge, and a genuine eagerness to assist customers. Donte's approach was a breath of fresh air, as he took the time to teach and explain the differences in TVs, enhancing the shopping experience for every customer he engaged. His efforts, which I wholeheartedly appreciate, reflected a dedication to his craft that went beyond the call of duty. It is with this dichotomy of experiences – the valleys of discontent at the computer station and the peaks of satisfaction in the TV section – that my review is framed. A plea to Best Buy to scrutinize and rectify the lapses in customer service, ensuring that employees like Donte, who contribute positively to the brand, are acknowledged and celebrated. In conclusion, the tale of my Black Friday odyssey at Best Buy is one of contrasting emotions, where the ecstasy of deals collided with the agony of subpar customer service. It is my hope that this narrative serves as a clarion call for improvement, ensuring that the promise of a quality shopping experience is upheld at all times, with employees like Donte serving as shining examples of excellence.

Honestly? This could've been much different of an experience... I certainly understand that finding people to work isn't going very well for most businesses under our current economic situation. Now, in my experience of shopping at Best Buy over the years, there has never been a time that I wasn't approached at least once by an employee for help. This experience was the first time that I've ever walked into the Best Buy in Marysville and shopped, spending a couple hundred dollars on various gifts for kids and family, and not once was I asked if I needed help. I noticed employees walking by, back and forth, not helping another customer. I would look at them as they passed by, not take notice of me, and keep on walking. I couldn't imagine even 2 years ago in the height of the "pandemic" not being greeted at least once. Even then, I would go and pick up a new gaming headset or something related to gaming, and someone would enthusiastically be waiting to help. They were more eager to help when people were forced to stay home than now. I wonder why. Anyway, it's not all bad. I don't mind being left alone, and I know how to read the packaging to be sure what I had found had certain specs. Honestly, the person who rang me up was very pleasant. They greeted me with a smile and even commented on my shirt, which had an owl type bird on it but they were quick to point out that the bird was actually a Night Jar, which has a wider mouth than other species of owls. I didn't expect a lesson on the subject of aviary species, and I don't expect small talk. But this person is the primary driver for a 4 star rating rather than a 3 or lower. Besides, it is not their fault that Best Buy has lost its magic sparkle and awesomeness that it once held.

It's literally the worst store ever. The worst people, the worst prices, the worst inventory. It's like buying your tech stuff from an uneducated used car salesman. God forbid you need help. I've asked a group of "managers" if some one could help me grab something from the back, they all stood there confused. Seriously though, if you can buy something that Best Buy sells anywhere else, go there. It's like they aren't even trying to stay in business.

If no stars was an option I would do it. Best Buy, by far was the worst customer service experience I have ever had in my entire life. I bought an Apple iPad pro 12.9 Inch from Best buy. I bought an open box in excellent condition. When the iPad arrived, it was in a plain brown box and the iPad was in a literal bubble mailer. Right out of the box, the iPad is defective. The camera was glitching. It was flickering, glitching purple and pixelated. I spent over $1000 for an iPad that was supposed to be in excellent condition for it to be defective right out of the box. We updated the iPad and the camera seems to work fine now. First off, Best Buy's listing on their website is misleading. It doesn't say anywhere what generation our iPad is. Our apple pen wouldn't connect to it, only for us to jump through hoops to find that the apple pen we have isn't even compatible with the iPad we just bought. No big deal we just bought the new apple pen. But we went to target cause they were selling the same exact pen for $40 cheaper, literally across the street. Fast forward a week and the camera is acting up again. We try to go in to return it and exchange it for another one, only for them to tell us our only option is to just return it, have my money sit in limbo while it gets transferred back to my bank and reorder the one I want. They can't order one for you or save one for you. We tried to call Lynnwood to see if they could hold an iPad for us and they said they can't. After many calls to customer service and talking to literally 9 best buy employees, we kept getting the exact runaround. Literally the only thing they could do is just return the defective iPad and that's it. Not to even mention the many lies we were told from best buy employees. Giving us an extension to call to help us, only for that extension to be closed. One saying Lynnwood has a replacement model for it to turn out they don't actually have it in stock. Giving us false after false information time and time again. Moral of the story. Best Buy sent us a iPad in insufficient packaging, with a defective camera and for every Best Buy employee to literally not do anything to help us resolve the issue or even have any flexibility to help us. They wasted a literal week of my time busting my balls for nothing. We ended up returning it and am going to get and iPad somewhere else. Whatever savings I got from buying an opened box was 100% not worth the struggle of trying to negotiate with Best Buy.

I have always liked best buy for my electronic needs. Now that they have closed so many stores, it's nice to know there's still one poor reasonably close. Employee's have always been respectful and helpful.

If your looking for a quick answer from geek squad, dont bother. They will literally sit behind the counter and complain about having to work while they tell you you need an appointment. Waste of time. Atleast go complain about doing your job somewhere out of sight of the customers.

Its been years since I've been in one of these stores, but i was in a bind and had to get a ethernet hub and didn't have a choice. None the less, selection was minimal, but had something that would work. And I could always add a smart switch in tandem with it.

Was treated rudely by an employee named Donte while trying to check out with a single item. He made the experience feel as if it was an immense burden to him that we wanted to buy an item. It wasn't busy when we came in, plenty of employees on the floor but the cashier was roped off. It was odd that with all the employees near the cashier and front door that they didn't have someone to check out customers but whatever. Donte called us over after waiting in line at the customer service counter. He was just rude, short and made the whole thing feel as if we were doing something wrong by wanting to by and item at the Best Buy. Left feeling confused and hoping everything in Dontes life is going ok. At least me and my gf got a nice record.

Not only the worst best buy I've ever been in, but they give zero regards to the law. If you have a ramp van, be prepared to not use it as they park their geek squad vans illegally blocking ramp access. When I mentioned it to the guy at the door, he shrugged it off. That's after walking around the store for 15 minutes being ignored by every associate on the floor until I gave up and left. Picture of the van is from today, less than a minute after telling them its illegally parked. ADA compliance is not something they get to decide to ignore.

Very nice place easy to navigate...an electronic lovers dream...sales person oversold things I didn't need...but the Geek Squad?! Is top notch! I'm glad I bought the 2 year no matter what service plan because they are great with short-term and long-term troubleshooting! Erik is my favorite...patient and kind and knows his stuff! Give that guy a raise!

Bought a digital product and never received the code. Called customer support and was told this was a known issue and they can't generate codes from in store purchase. Yet the store LEAVES the digital content out to be purchased, only to be forced to refund. Dont worry, this will take 5-10 days to receive my money.

Tried to return a tv we bought through Amazon because it did not work and wanted an exchange. They could not get the same price and charged us more and we were there for 20 minutes while they told us how much they hate dealing with Amazon. Yet Amazon has a deal to turn it in at Best Buy.

We went in looking for a new 65-inch TV for the house. After listening to the sales guy tell us about the TV's and the different models they offered, he still could not tell me the difference between the three we were looking at and their functions. We did some research before and during our visit and picked the one we wanted.

Ordered a tv online on 11/23, went to pick it up and recycle the tv my son had broken on 11/24, my husband and I went in without the tv we needed to recycle at first just to make sure this location offered the service, I asked a woman standing at the door if I could she said yes, so I asked for help bringing it in, I told her it was a 55” so I doubt it would fit on their little carts, she laughed and said probably not. Like 5 minutes passed and no one came to help us so my husband and I decided to try a cart, failed miserably so my husband ended up carrying it in from way out in the parking lot. We get in line, wait our turn, only to find out that they won’t recycle the tv. The “GM” told the man over his walkie that they wouldn’t do it, after we were told we could and brought it in. I work retail so I get it, policies are what they are, but the fact I was told I could and brought it in, only to be turned away and the lady the “helped” my cancel my online order acting like she didn’t care at all is enough for me to never step foot in this place again. You guys really need to work on your customer service. Take care of your customer, simple.

Will be there in the morning....3rd trip back for the same thing after being told that they didn't have something in stock. They placed an order for me and said I would receive notification as to when it arrives. Not a text, not an email to say it was there. I only received and email saying the order is being canceled because I didn't pick it up. Prime Customer service. I'll write back tomorrow and give it a notch up or a notch down. Wish me luck.

Very helpful, knowledgeable sales. A bit more $ yes, but so fun! Security is a plus + too. I bought my TV here and they do have some sales / discounts and also deliver. Love Best Buy!

I was running on a tight schedule as We live on a small island in the Pacific Northwest. We had a reservation for the last ferry of the day and it was going to be really close because I still had an hour to drive to the ferry. I stopped in to Best Buy for a Sony a 75 inch TV. This particular model was pretty hard to find and luckily this Best Buy was on my route to the ferry. I was immediately greeted by Best, Buy staff and I told them, I know what I want It's a Sony TV, I checked your website. I know you have the particular Sony TV I want in stock. And I only had 10 minutes to complete the transaction and get the TV loaded in my van. Store employees jumped on it and soon enough the TV was rolling out of the back stock room. I asked about a mount for the TV and they grabbed one of those that would work perfect on my wall because I wanted a flat mount. Before you know it, I was checking out and helpful staff or rolling the TV out on a cart to my van. It was super heavy TV but we are able to slide it in gently and get it secured. Believe it or not, we were in and out of the store parking lot in 8 minutes!!! Thanks for the greatest service Best, buy.

Was greeted going in and out,and when an employee saw me they were very quick to help and if they did not have the answer they found out for me. I like best buy , I do have the membership for a year and it does give you an advantage, they have the Geek squad! unlimited access for repair help for what you buy and already own,, it also gives you an advantage to use your membership for other services live at a friend's or family, I've not tested this advantage yet but have been told it's part of the membership. If you have alot of need for electronic devices check it out

Most of the sales people are knowledgeable about the products and they have a liberal return policy. Sadly you cannot call directly to a store anymore. It sends you to a call center even if you dial a local number. Therefore four stars instead of five.

Terrible, Terrible customer service!! We bought a Ring doorbell and it went bad!! (We bought it in Dec) Best Buy would not do anything to help!! You have to pay for their customer service!! Never again!! They sell products but don't stand behind them or help if needed unless you buy their help!! Not doing business with them again!! NEVER EVER!!

Typical Best Buy BS. Drove all the way here to check out an iPad Pro because they said they had the one I wanted in stock. Not only did they not have it but they also didn’t have any on display. No iPads what so ever. So, let me get this straight… I’m supposed to buy a $1000 tablet without even having a chance to check out a display model first?! Probably the last time I’ll attempt to buy anything here.

Black Friday shopping was delightful there. My first Black Friday shopping in person since the PS3 release. I always avoided shopping that day due to all craziness. But this location was respectful, employees were attentive and helpful when needed right away. Thank you!

Terrible service at the counter. With staffing issues, a wasted trip to a scheduled appointment. Spoke with a manager at the front when she was done playing with her cell phone, she did not have her District Managers contact info, only her Store Managers email. Drove over 30 mins to be turned away because of staffing issues and lack of training. Not impressed. Tried to upsell as well vs looking into other options.

So, this is a 3, simply because I'm comparing how Best Buy used to be... I was not greeted, okay, ya know, whatever.. I knew what I was looking for and went to get the item. Well, I couldn't find it, so I looked around for help.. literally only people to be found was in the phones! Like HELLO??! Is this a scary movie and now in going to die?! Kidding..mostly. anywhoooo. Go buy a scary movie..they probably have it, I guess. Guy who grabbed the item was cool, I guess. Awkward silence.

Well organized, and the employee went out of his way to ring us up when the cash registers were closed and there was a line at the customer service desk. Was friendly. Great service all around.

Came in with a question and left fully armed with all I needed to know and more.

My favorite place for electronics! Due to fabulous financing, I buy my computers, TVs, video game systems at Best Buy! You can't beat 0% Financing (No Interest) for a year! Just picked up a new GoPro because my old one died. Thanks Best Buy!