Was in chronic pain for over a week and could only get phone call appointment around 2 weeks later and if call missed a text received from doctor (but no option to reply back). Booking Operator robotic with patronising tone. Told couldn’t meet doctor if called early next morning only phone calls allowed but the waiting time is ridiculous. Doctor needs to see the symptoms at early stages and help with pain not two weeks or so down the line. Their system needs changing and staff taught how to better deal with people, appalling attitude which was there as soon as they picked up the call. Not the first time I’ve called having to deal with a salty attitude. Upsets the ‘patient’ more so than the situation they are already in.

Not a good experience with the surgery over the last year, spoke with a female doctor over the phone (not allowed a face to face appointment even post covid) who said the only options for dealing with issues of my monthly cycle were either go on the contraceptive pill or take anti depressants (clearly medical training, or at least the training she had hasn’t progressed at all in the last 30 years; and hearing this from a women was particularly disappointing) they did not offer any further investigation or referral even when I suggested it. Most recently there has been a minimum of 30 minutes hold time to speak to a receptionist, once through their policy will not allow you to make a phone or face to face appointment with the doctor (even when it’s about blood test results they have already received). All the receptionist can do is arrange a call back from the doctor within a time window that suits them. I spent two separate day expecting a call which did not come. I received text messages from an anonymous, no reply contact called ‘GP Surgery’ saying the Doctor had tried to get through and couldn't. I am 100% sure this is not true, or at the very least they are having problems with their calling system, as I received calls to my phone both days and even called my phone from another phone to check it was working. Rather than wasting another few hours or days I have registered with a different NHS surgery and already have an appointment indicating that the service is dependant on the management, organisation and intention of each individual surgery.

This surgery is well loved by many people because of the competence of the Doctors and the general staff hospitality. It also has a pharmacy within which is very convenient

Reception is rude and way too involved, I shouldn't be shamed for following the plan with my doctor. I didn't even get an apology after I explained. They're not doctors and I think it's unfair to put them in that position. I've complained before but it's been ignored, they're not bound by to any confidentially but they pressure you to tell them everything.

Great surgery, kind staff, always replying promptly to e-consults. My doctor is excellent, always listens to me without interrupting, she is effective, rapidly offers solutions, approves my requests for referrals, repeat prescriptions, and blood tests. This surgery provides a first-class service like private. Couldn’t be happier here. Thank you.

Our family has only been with St Paul’s surgery for 3 months but they have been wonderful every member of the team has treated us so kindly we were registered within a couple days and the care of follow ups and compassion is so lovely. I just want to say if you’re searching for a new gp St Paul’s surgery is great! Thank you so much for everything so far!

Given the negative press relating to GPs and Surgeries, I’ve just had the most amazing experience. Phoned to book a GP appt, told my GP was busy for 2 weeks but another GP may help… they asked my symptoms ( suspected tendon damage to elbow) and then asked if I would consider an appt with a physiotherapist … to which I replied positively ( I wasnt aware the surgery had a physio). They got me an appt within the hour and the treatment I received from the physio was superb. The symptoms had diminished within days. Brilliant service all-round.

I couldn't wish for a more caring Doctor. The staff are second to none. No matter how busy they are, they always make you know how much they care. Thank you, St. Paul's surgery