Awful, rude, miserable staff. One person on the tills on a busy Sunday lunchtime. Left my husband in the queue while I mooched, he hadn't got any further 5 minutes later but the queue had grown. I went and asked two members of staff who were chatting if they could open another till. They were very dismissive, one snapped staff had been radioed already so I needn't worry. When we finally got served the girl couldn't string two words together, make eye contact or be polite. I had to say something, such disgusting behaviour when there are so many people looking for work. Avoid if you are after anything resembling a service, good or otherwise.

Nice. Packed with all sorts of sports clothes and equipment also shoes.

Lovely Sports Direct and located in a great place. I buy clothes, shoes and sports equipment from here and never had any problems. Also staff here a brilliant.

Bought a pair of canvass but the fit wasn't right so tried to return but was told ,I couldn't be refunded via the way I paid...card. I was offered a credit note as this is their policy. There's no where this is clearly stated on the receipt or in-store . Would only return to spend the credit note.

With so many Adidas clothing I feel deep behind the iron curtain. Glorious!

Got what I went in for but felt for the employees in there, the store was very very cold. No heating I assume. I'm lucky I could go elsewhere to get warm. Wouldn't like to of stayed in there all day with the temperature it was.

After having terrible service from another sports direct store Nathan at the Gravesend branch provided excellent service and couldn’t be helpful enough. thank you Nathan!

Staff are very unprofessional, rude and aggressive. No help at all and management is as bad as ground staff. Don't buy from this store. Awful experience! 😖

A really well spoken lady just helped me find the shoes I was looking for (nike blaze 77 size 8) and we even spoke about movies that we liked such as aliens and other sci fi thrillers. She deserves a raise her customer service was 100% the best I have ever seen. Treating me like a friend I haven't seen in a while. So much so she convinced me to buy innersoles. She has great knowledge of shoes and how to move product.

I know customer service can be difficult to reach 100%. But some places just dont make an effort. Sport Direct Gravesend is one of those that doesn't seen to care if I spend my money there or in a competition company. Although that today is Sunday, I went to the gym around the Sport Drect Shop in Gravesend and forget my trainers. So I decided to pop in and pick up a new pair that I've checked before get to swet. The Sport Direct Website said it closes at 16hrs on Sundays. I showed up at the door at 15.51hrs, I already knew what I wanted and I'd not take more than 3 minutes to pick up and pay for that product. However, one the staffs' refused to let me in and had half a door closed. Although that tried to explain the situation, he didn't seemed to be interested and said that that I wasn't going to be served. I too would appreciate to get home earlier on a Sunday. But under the circumstances I was confident that I'd not interfere in the process to make them get home earlier. Since the staff turned from a dry, unsportive and direct aptitude to a rude, I decided to turn around and make my protest online. After all, I'm the customer. If I'm not feeling welcomed by a company, I take my business elsewhere. And that is exactly what I'm going to do to this company. SPORTS DIRECT, you just lost a customer who will not measure effort to customers out of your store. I hope this email make you rethink on your customers, as I'm confirmar there are others in the same shoes as me. Regards,