1 star is far too generous. No other choice but to use this practice due to my family members disability . Truly abysmal. I’ve never dealt with such an unprofessional surgery in my life. The lack of patient care is astounding. The receptionist sounds half asleep and is quick to hurry you off the phone without carefully listening to what you need. Their phone directory is out of date, which was a hindrance, as it meant I had to chase down current phones numbers instead. The worst part is the receptionist didn’t even attempt to help with getting the contact I needed despite the fact that they are part of the medical team and should have updated their details! Months upon months of waiting for new home medics equipment. A lot of negligence, I’m honestly flabbergasted they’re still an open practice. You would think with all the horrid reviews they would fix up their work ethics, but it seems they couldn’t give a monkeys. Disgraceful. Avoid if you can.

I would never go there again out of choice no wonder there are always appointments available.............. all I wanted was a repeat script for a tablet I take occasionally and the way he acted was as if I was over dosing on them !!

Worst surgery ever, I phoned in from 8am from when they opened, called every second and nobody’s answered. When I finally got through they said they were fully booked. I don’t understand how others got through and I didn’t after calling so many times. Receptionists are very rude and don’t have any consideration for others, clearly do not like their job!

Dr Akram needs to improve his Dr-Patient relationship ; It seems he never listen to his patient concern and expectation seriously.

My husband and I joined this surgery last year and I am not overly impressed. Yhe receptionists don't answer the phone all the time. When you do get through there are no appointments available. I had to go into the surgery and make an appointment as they didn't answer the phone. There is no answer machine to leave a message. The nurse was rude to me when I had my flu jab.

I have always been very satisfied with the surgery but recently with the Covid way of working, sadly everything is gone pear shaped. When I rang and eventually get through, sadly the staff are not very helpful at all and the doctor claimed that they have rang when this is not the case at all. There is nothing wrong to admit the truth, if contact has not been made, accept it . This is getting very frustrating as it is nearly one month i have been waiting to speak to a doctor !!!!

they have training days all of the ICP surgeries within area have training day I feel this is very unprofessional.when I needed to seek help which would been simply been resolved with a call.when I got Call back they didn’t give time to answer it literally less than 30 seconds it went to voicemail on a no caller number! I’ve had to call 111 and still situation couldn’t be resulted. A very very unhappy patient and will look possibly to changing to different surgery as there has been number of issues this seems to be ongoing problem.

Really appalling service from the prescription lead today. There is no understanding of an emergency and all you get is “call back tomorrow to try to get an appointment or a telephone call” or “to call 111”. There seems to be no duty of care towards patients who are in an emergency but not requiring A&E. Asked to speak to a manager and I have to fill out a feedback form to get in touch.

Seriously the receptionist needs to be changed, had an awful treatment by her, extremely rude, she was fuming that I had an emergency toilet issue due to medical condition and used toilet and I was told never to come back again…What kind of attitude of NHS staff was very helpful!

Dr Janmohamed, it’s so worst doctor Probably in uk I did wait 5 days to see the doctor, I have 3 weeks problems with my legs and dr Janmohamed told me to go to to See to A&E. wow so I’m completely confused.

They have forms to fill for everything but they switch them off when they are closed and even when they are open they switch them off when they have reached some random number, which usually happens around 11am. That means if you want to request a repeat prescription or have an admin question, you have to do it in a very short period between 8 and 11. Appointments are extremely difficult to get and are usually several days away. I filled the form with one health issue and got a message back saying they would call in the evening. I never heard back again. When I moved here I needed some inhalers I've had on repeat for years and two stopped working so was running low. I was struggling to get an appointment and it wasn't on repeat here so I rang and asked what could be done urgently and the receptionist was very rude and just said its my fault if I run out so they can't help me. They said to send a message and it might be looked it and gave no other advice. I got the medicine a few days later which is the longest it's ever taken. I also have concerns that the group also own the other surgeries near me so I have no choice to switch.

I found the receptionist to be very polite and friendly. I was very happy with the doctor I saw and had a thorough examination regarding my ear problems

Very nice receptionists, very good doctor, his not frightened to get a second opinion over the phone whilst your there just to make sure, especially with children. Overall a great clinic.

Very supportive and polite receptionists who've been helping me with all my queries for the last few years. I am always able to get the appointment the same day if it's urgent or book the routine appointment as soon as possible and they managed all my enquiries very well. Very good and skilled GPs and nurses, so I am really happy to be registered here, highly recommend.

Judith the Nurse is lovely and extremely helpful with advice. Dr Dale is excellent when you can get to see her (at alternative location), she is obviously very popular and appointments with her are in high demand

Went for a appointment on friday waiting in waiting room other patients were seen before us only to be told by the receptionist that it wasnt in the system, the doctor came out asked the receptionist what happened, she was smiling and explained but no apology to us after waiting half a hour,very unprofessional even the doctor was a bit quick to get us out

Never had any issues. Free parking and always got an appointment when we called in the morning. Always very helpful also. Thank you.

Ongoing issues and constantly fobbed off. Had debilitating symptoms for over a year and this morning was the cherry on the cake as the receptionist said "what is wrong with you today then?" This has taken a huge toll on my mental health