Featured Reviews


Frequently mentioned in reviews: hotel (17) room (6) staff (6) breakfast (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Martijn O. 4 years ago on Google
    Nice hotel with clean rooms, quality of the bed is poor ore maybe it is the pillows. Air conductur at the bathroom is full of dust needs to be cleaned more often. TV in the room is a joke. Location is perfect near the centre, parking is arranged in the blue zone with a hand written paper from the reception. Breakfast is ok for everyone something. In the restaurant there is a Pizza Pop can be very crowded in the evenings.
    1 person found this review helpful πŸ‘

  • 5/5 Sarah O. 6 years ago on Google
    Beautiful, historic hotel. The staff is incredible and patient, the breakfast very tasty. We were in town from the US with about 30 guests for our wedding and they were very accommodating. Would definitely recommend.
    1 person found this review helpful πŸ‘

  • 5/5 Hass Sadeghi (Quantum A. 7 years ago on Google
    There aren't many hotels in the quaint town of Faenza, so this gem stood out even more with a 4-star chef on-site and classical decor that was polished! I negotiated a discounted rate for a 2-night stay, and suddenly had to stay a 3rd night, so they extended my rate. The staff were receptive in English and offered me other complimentary perks, given the Easter Holiday during my stay. You will love your stay at this hotel :-)
    1 person found this review helpful πŸ‘

  • 5/5 John G. 2 years ago on Google
    This is a very special place. My wife and I came here on our honeymoon, and upon hearing the occasion, the hotel upgraded us to an absolutely astounding suite. The room was huge, with an incredibly comfy bed, a frescoed ceiling, and a white-marble bathroom. We decided to come back later in our trip, and they help a suitcase for us until we returned. The breakfast is complimentary and delicious! Every staff member we met was friendly, helpful, and knowledgeable. I would return here in a heartbeat!
    1 person found this review helpful πŸ‘

  • 2/5 Gianfranco B. 1 year ago on Google
    In Italy, they give the stars away and this for sure is not a 4 stars hotel, maybe 3. The room was not as expected and the breakfast was basic. We asked for the electric iron but it wasn't available. I have to say that at the checkout, I complained and the reduced bit cost of the room, but I’ll not change my mind, I'll not come back here.

  • 5/5 Marcello U. 5 months ago on Google
    Historic hotel in the heart of Faenza. The property is very nice and well-kept, and it has a convenient garage for bicycles

  • 4/5 JJ W. 5 months ago on Google
    Beautiful old hotel full of character. My third stay & will be back again. For a town with ceramics, this hotel is special.

  • 4/5 David R. 6 months ago on Google
    Big beautiful hotel with heaps of potential to be a class act - unfortunately, they fell short. The foyer and decor throughout is beautiful, and the quality of fittings could make this a 5 star luxury hotel. Staffing seemed limited and there were empty display cabinets, which made it all look half done. Good price value though ! Great location 50 metres from Piazza. Unfortunately, the lift was out of action, so we had to take our bags up to second floor by stairs (I would have thought they would have someone do it to make up for the lift issue). Room supplies are basic. Breakfast was nice. For a couple of nights, this hotel would be good.

  • 4/5 Jared B. 8 months ago on Google
    Older hotel with the necessities. Recovering from the recent floods. Complimentary breakfast offered. No bar available currently.

  • 4/5 N D. 8 months ago on Google
    Great place for a stopover driving through Italy. Hospitality like no other. Recovering from the flood. Support these People!

  • 4/5 Cam F. 1 year ago on Google
    Great location easily reached by car and easy to walk around central Faenza. Clean and very helpful staff. Wonderful ceramics store right in front of the hotel.

  • 1/5 D R. 10 months ago on Google
    Corridor noise heard from room. Parking not easy. Room dated. Solid bed. Grumpy breakfast lady. Nice reception lady.

  • 5/5 Iva D. 1 year ago on Google
    Nice place! Peaceful place! Great look on a town! Delicious food! 10/10

  • 4/5 Masae S. 1 year ago on Google
    Beautiful hotel. Room is spacious and breakfast is fine. Well located in the center of the city full of options for restaurants. Very nice staff but they don’t help you with luggage. Be aware with the elevator. If your room is located on the higher floor, the elevator goes up to a certain level and you have to carry luggage by stairs.

  • 5/5 Franz W. 3 years ago on Google
    Beautiful small Hotel with a history. Renovated with care and taste. Very friendly and patient staff! Treat them with respect, as they really deserve it .

  • 4/5 John D. 2 years ago on Google
    It's always been a good hotel but because of the pandemic they closed the restaurant which was excellent .Unfortunately when the restrictions ended they rented out the kitchen to a hamburger franchise not good.I will still use the hotel but there are a lot of good restaurants in Faenza especially the Marianza.

  • 3/5 M D. 2 years ago on Google
    Hotel is ok. The rooms are nice, clean, modern and spacious. The people at reception are friendly. The people working in the restaurant are not. Especially the young man who works there in the evening. He started yelling at me for putting a glass on another table which meant he had to take away the paper table cover. It wasn't even my glass... So I wasn't the culprit but got the blame nonetheless. When I said it wasn't my glass, he didn't even have the decency to apologize.

  • 5/5 Giuseppe C. 1 year ago on Google
    Very nice and typical Italian hotel. Friendly service, wonderful and spacey rooms, clean and quite.


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