1/5 Roscket T. 8 years ago on Google
Checked
in
at
night,
minimal
AC
in
the
lobby
and
none
in
the
room
hallways.
Sweltering
hot.
They
gave
me
a
third-floor
room
(room
number
321).
AC
in
room
was
broken,
and
the
heat
and
humidity
from
earlier
in
the
day
made
the
room
unbearable.
Saw
ants
crawling
all
over
the
desk
in
the
room,
with
a
trail
of
ants
leading
into
the
room
fridge.
Opened
the
fridge
and
found
a
BUNCH
of
ants
(see
photo).
Room
looks
like
no
one
had
used
it
(nor
kept
it
clean)
for
a
long,
long
time.
Went
to
front
desk
to
ask
for
another
one.
They
said
they
were
out
of
rooms
and
there's
nothing
they
could
do
since
it
was
"too
late",
being
11
PM.
Didn't
apologize,
didn't
even
bother
to
come
up
with
me
to
the
room
to
verify
my
concerns,
and
offered
absolutely
ZERO
solutions
for
the
broken
AC
and
bugs.
I
demanded
that
they
find
another
room
in
another
hotel.
They
claimed
all
nearby
hotels
were
"closed
for
the
night"
without
even
checking.
I
whipped
out
my
phone
and
found
Hotel
Molino
Rosso.
Made
them
give
Molino
a
call.
They
were
open
and
had
empty
rooms.
After
much
arguing
and
haggling,
we
finally
got
Hotel
Olympia
to
pay
the
costs
for
changing
my
room
reservation
to
go
with
Molino
and
some
of
the
taxi
fee
to
take
us
to
the
other
hotel.
That
little
bit
of
compromise
on
their
part
was
the
only
thing
saving
them
from
a
zero-star
rating.
I
was
on
vacation
and
shouldn't
ever
have
had
to
deal
with
such
horrible
customer
service,
lack
of
care
and
respect,
and
neglect
for
cleanliness.
Google
says
this
is
a
4-star
hotel.
This
is
NOTHING
like
a
4-star
hotel!!!
An
old,
dated
photo
shows
this
being
a
"Best
Western"-owned
chain.
It
was
NOT
when
I
stayed
there
on
July
2015.
Avoid
this
place
at
all
cost!