1/5 Marjan T. 7 months ago on Google • 11 reviews
I
had
a
very
unfortunate
experience
at
this
hair
salon
that
I
cannot
recommend
to
anyone.
The
salon
not
only
used
poor
quality
products,
but
they
also
mishandled
them,
resulting
in
severe
damage
to
my
hair
and
even
my
scalp.
The
stylist's
lack
of
expertise
and
care
led
to
my
hair
being
burned,
leaving
me
with
a
painful
and
uncomfortable
experience.
The
management
and
supervisors
are
also
the
way
to
careless
that
not
even
honoring
you
a
refund
due
to
their
actions.I
strongly
advise
against
visiting
this
salon
if
you
value
the
health
and
well-being
of
your
hair.
Reply
Update:
While
I
appreciate
your
apology,
I
must
express
my
disappointment
with
the
lack
of
responsibility
and
accountability
demonstrated
in
your
message.
You
claim
that
during
the
initial
conversation,
there
was
no
mention
of
hair
damage
or
dissatisfaction
with
the
service.
However,
I
find
this
assertion
to
be
misleading
and
dismissive
of
my
concerns.
I
clearly
communicated
that
I
experienced
a
reaction
after
my
appointment,
which
is
a
significant
issue
that
should
not
be
taken
lightly.
Furthermore,
your
statement
that
my
service
in
2021
was
a
balayage
bleach
service
with
no
application
to
my
scalp
is
inaccurate.
I
specifically
recall
the
stylist
applying
the
product
to
my
scalp
during
the
appointment,
however
your
hair
stylist
added
a
toner
at
the
end
on
my
whole
hair
from
roots
to
bottom
and
left
me
for
an
hour
to
CELEBRATE
YOUR
ASSISTANT
MANAGER'S
BIRTHDAY
on
that
day!!!!!
I
was
feeling
that
my
whole
chest
is
burning
at
a
time.It
is
concerning
that
you
are
attempting
to
downplay
the
severity
of
the
situation
by
providing
false
information.
While
I
understand
that
both
my
doctor
and
your
team
examined
the
product
ingredients
and
found
no
proof
of
a
connection
but
the
email
that
I
received
from
your
insurance
company
approved
it
that
this
issue
was
based
on
bad
product
that
your
salon
uses.
As
a
reputable
salon,
it
is
your
responsibility
to
ensure
the
safety
and
satisfaction
of
your
clients,
even
if
the
cause
of
the
reaction
cannot
be
definitively
determined.
Regarding
your
refund
policy,
I
find
it
disheartening
that
you
are
hiding
behind
technicalities
rather
than
addressing
the
core
issue
at
hand.
The
fact
remains
that
I
experienced
a
negative
outcome
as
a
result
of
my
visit
to
your
salon,
and
it
is
only
fair
that
I
am
compensated
for
the
dissatisfaction
and
potential
damage
caused.
Your
unwillingness
to
consider
a
refund
or
any
form
of
compensation
demonstrates
a
lack
of
customer
care
and
a
disregard
for
the
well-being
of
your
clients.
I
have
continuously
requested
that
your
salon
cover
the
medical
bills
associated
with
the
incident,
as
I
believe
it
is
a
reasonable
expectation
given
the
circumstances.
It
is
disappointing
to
see
that
you
continue
to
deny
any
responsibility
and
refuse
to
take
appropriate
action.
Your
claim
of
being
"innocent
in
the
matter"
is
both
unfounded
and
dismissive
of
the
negative
experience
I
endured.
I
urge
you
to
reconsider
your
stance
and
take
this
matter
seriously.
As
a
dissatisfied
customer,
I
have
every
right
to
voice
my
concerns
and
expect
a
resolution
that
addresses
the
issues
I
have
raised.
I
hope
that
you
will
demonstrate
a
genuine
commitment
to
customer
satisfaction
and
work
towards
finding
a
fair
and
satisfactory
resolution.
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