I had scheduled a new puppy visit @ 2:30pm . I traveled about 40 mins just to get here. I got held up in traffic and walked in the door at 2:44pm. Took about a minute for the front desk to ask for my Pets name to greet. The lady at the front desk was very loud and said said “wow you’re late” we have a 15 mins window. No hello no anything!!!I said well it’s 15 minutes now. She said but you haven’t filled out ppwk. I told her the paper work was already filled out and emailed. I could tell by her tone that she did not want my 3 month old puppy to be seen. She told me she was going to ask the doc to see if the puppy could be seen. Comes back 30 seconds later and told me they could not see him. I tried explaining that he needed a visit within the week and she cut me off without hearing what I had to say. She stood on her computer typing and telling me she could not find any availability at all. I am so disappointed because first we were not properly greeted and welcomed. It’s a shame because I was recommended to this animal hospital by a long time client of theirs and she said they were amazing! It’s too bad the front desk receptionist who is the first face you see treated me and my puppy like we did not matter. I told her we didn’t need an appointment because we were not coming back! It felt like she was racist and because I did not look like her or any of the clients in there she treated me like garbage. I had request to see Dr. Onesios as the primary and Dr. Kozak as secondary. My appt was scheduled with Dr. Kodak. The person who has referred me are friends with both doctors. Shame on the lady at the front desk! Looks like she needs etiquette training as well as diversity and & inclusion training. SHAME on her!!

I found an injured rabbit in my yard and Wayne Animal Control came out immediately and took him to Franklin Lakes Animal Hospital. When I called to enquire about the Rabbit, Donna took the to time to explain the treatment the rabbit was receiving and his progress, which was very comforting to know how well this poor animal was being cared for. What an amazing place and amazing staff with exceptional service they provide. 5 stars are not enough for this hospital.

I noticed a lone gosling living outside my window at work. I called several places and FLAH was the only facility that responded with urgency and kindness. Thank you for helping this little guy! Thank you Donna and staff!

This hospital is one of the best ones I've been to and I've been to many places in the area and in NY. I've seen multiple doctors at the practice and has been satisfied every time. They take extra care of all my pets. The staff is all super friendly and very accommodating even when I had emergency visits. I just recently brought my Guinea pig in to see Dr Ward. She was truly amazing. I usually see Dr Onesies but she wasn't available this time. She is also amazing and super sweet. Dr. pomerantz too, all excellent doctors. They treat my pets like their own. I highly recommend this place. I trust my pets are in great hands. I'm very thankful for all the information they have given me even when I call with just random questions about food for my cats and issues they were having.

They are the best in my professional opinion. I get reminders and phone calls regarding follow up care. Finally I have found a place that's Cares. And now my 11 year old lab is walking again without surgery. And my 6 month old could not be happier. Thank you!!! Picture is sleep time for my 2 Angels.

This wonderful animal Hospital was one of the very few that was willing to take and care for young injured wildlife. Donna is so unbelievably kind for taking abandoned baby animals and nursing them back to health. I am so so grateful for places and people like this! I can not even express how amazing these people are.

I've been going here for more than 6 years now. In all that time, I've had nothing but fantastic experiences with Dr. Kozak and the rest of the staff there. Everyone is friendly and accommodating. They're also professional and extremely knowledgeable. I've been through about 5 other vets in the area, some good and some bad. None are as consistently excellent as Franklin Lakes. Instead of being rushed out the door, Dr. Kozak takes her time and listens to you. She is always happy to answer questions and discuss different options. She's also fantastic with my extremely nervous dog. I can't recommend Franklin Lakes highly enough.

there are angels who work there! i met one this morning.. they call her Donna!! i betcha she has wings underneath that nurses scrubs! thank you Donna for helping me with the morning dove i tried to rescue last night! you made the entire 5 months of being in lockdown here in New Jersey a blessing! thank you for calling me back! i appreciate you!