4 hr wait for a simple cough or text. They do not have enough providers working for this time of the season. Can you imagine being in a doctors office for four hours? That’s really it was four hours and they take walk-in and still don’t have enough providers. City MD has a better flow and they are staffed up… wish I went there. Still in the room here waiting!! Also, if you noticed there’s a woman who responds to Every negative review with the same responses, which is the aim for a high-quality of care. Part of quality of care is the patient experience as per Medicare. Please don’t respond with an auto response. Computer system asking to call with anymore questions that’s pretty ridiculous.

I will never come back to this care station again. My time in the wait room was nearly an hour with hardly any patients in front of me. In the actual room, I spent about 45 minutes waiting for vitals to be done and for the doctor’s brief exam. I’m sorry but Dr. Ajaykaye’s bedside manners were the worst I’ve seen in a while. Mind you I went to the care station due to an escalated respiratory illness that I could not shake. I told her my ear was throbbing and she did not even bother to check. She checked my throat and listened to my lungs and completely overlooked the fact that I could possibly have an ear infection which would explain my fever and chills. Needless to say, I waited another 35 minutes just to take a 5 second swab for Covid and the flu. However, forget the visit. The kicker is getting to the pharmacy and the doctor didn’t even send my prescriptions! It had been almost 2 hours! The best part is that it’s a Sunday night, they close at 6pm and I couldn’t even get a hold of the doctor who didn’t send the meds. So moral of the story, I rather deal with the severe pain then ever set foot in that facility again!

I see a lot of poor reviews here, but honestly, I come here to see Dr. Byalik and Dr. Singh and couldn't ask for better doctors. They are both thorough as well as caring and professional. They are my doctors of choice, and I choose to keep returning. I do not come for urgent care, I come for appointments, follow-ups, and treatment. I am very happy with my two doctors. I am very grateful /thankful to have them treating me and as my doctors. ♡

I'm here 3 hours for a blood text, the physician assistant (not a real doctor, mind you) enters room and ask why I'm here. Enough said. THIS IS A 1/2 STAR RATING OUT OF 5. Corp doctor's office whose administrators are clowns that could care less about the patients time. YOU WILL NEED PATIENCE TO BE ONE OF THEIR PATIENTS.

Terrible place to go. 1st I asked the doc there if all my testing were covered by my insurance and they all said yes,sure. It was NOT. I paid over $1500 copayments. Then 5months later I had an Indian guy calling me from 8 different numbers,harrasing me at any time of the day and night for $400+ I owned to care station. He was yelling and rude. I told him I thought he was an scammer and if it was true he could send me the bill via mail. He refused and started calling me names in his language. It's been months since I paid off all bills from care station how come another bill just came on the picture. IMPOSSIBLE. I then called care station in Springfield over 10 times and no one answered the freaking phone on any of the stations. I guess the Indian guy was in fact trying to scam me,or care station has a terrible customer service because no one never answered the phone so I could ask if it was for real I had another bill to pay. Never coming back to this place.

I arrived around 8:20 am and didn’t leave until 10:30. I get it a lot of sick people. They open at 8 but the doctor doesn’t arrive until 9. My complaint is that Dr. Green told me he would prescribe 4 medications. Before I left I confirmed all 4 medications with him. I waited all morning. Sent a message with the help line. Waited a few more hours and called the help line again. They sent another urgent message. My pharmacy only received 1/4 prescriptions. So I drove back to get an actual script. Apparently the doctor didn’t write the other medications in his notes so he didn’t send it. No other doctor could send it for him. There was nothing they could do for me. Insurance will only pay 1 doctor. If they are a group why can’t they work as one? The doctor specified that Tomorrow would be too late to start Tamiflu, so that is pointless now. Now I have to hope that he embers that he said he would give me the antibiotic. Highly disappointed and horribly sick.

I went a month ago to the facility and I have my blood work, is now and I never got my results. Before there was a female doctor.. She used to call me two days after my visit to give me my results. Now they just told me to go to the portal to see my results. I’m not familiar with computers and I can’t do it. Since yesterday I was calling again for my results , the guy at customer service left a note for any doctor to call me and talk to me. NOBODY CALLED ME.

I would have gave 5 stars however my appointment was at 8:30 and my name was called @ 9:40. The wait was too long. I think 30 min should be the longest wait time. The nurse and the doctor get 5 ⭐️ stars.