1/5 micah d. 4 months ago on Google
We
booked
a
2
night
stay
for
a
funeral
and
we're
excited
to
try
there
pool
as
it
looked
amazing.
It
is
closed
from
November
5th
to
November
25th.
This
was
not
listed
on
their
website
or
Facebook.
When
we
arrived
on
Sunday
Afternoon
we
found
the
sign
and
asked
if
there
was
anything
they
could
do,
they
said
no,
that
they
had
called
everyone
who
had
a
reservation,
which
I
had
never
gotten
any
calls,
and
they
would
have
a
manager
call
me
in
the
morning.
The
next
morning
I
stopped
by
the
front
desk
and
asked
if
we
could
upgrade
to
the
whirlpool
single
king
suite,
and
I
was
fine
paying
the
fee.
They
said
they
would
make
it
happen
and
they
would
have
keys
waiting
for
us
when
we
got
back
later
on
since
we
had
to
leave
for
the
funeral.
When
we
got
back
later
in
the
day,
there
where
no
keys
and
the
afternoon
attendant
knew
nothing
about
what
I
was
talking
about.
He
called
his
manager
and
he
told
us
they
weren't
actually
able
to
upgrade
us
due
to
it
being
a
different
room
code/type
and
that
we
had
prepaid,
something
we
had
to
do
as
we
had
booked
short
notice,
as
we
learned
about
the
funeral
Thursday.
We
never
received
any
calls
from
any
Manager
Monday
about
working
anything
out
with
us.
We
never
received
any
communication
throughout
Monday
wanting
to
talk
about
our
upgrade
or
ask
if
they
could
charge
us
the
difference,
which
I
said
they
could
that
morning,
and
had
2
people
say
they
could
make
it
work.
(Learned
later
that
was
the
manager)
There
breakfast
was
very
sub-par
compared
to
the
breakfast
I
have
had
at
other
hotels
in
the
same
price
and
rating
range.
The
rooms
need
some
renovating,
our
bathroom
could
use
repairs
as
there
is
a
lot
of
caulk
everywhere,
the
windows
wouldn't
close
correctly
causing
cold
air
to
get
in
a
bit,
the
ac/heater
was
very
loud
and
had
a
constant
loud
hum
even
when
not
running.
Some
of
the
bed
sheets
were
sweat
stained
pillows
seemed
to
be
okay.
I
am
a
full-time
student
and
had
a
lot
of
homework
to
get
done
due
to
losing
my
weekend
for
travel.
The
Internet
was
very
spotty
and
barely
reached
our
room
106.
We
had
connection
issues
on
our
phones
with
the
service
dropping
repeatedly.
On
Monday
and
Tuesday
the
whole
lobby
and
hallway
smelled
like
chemicals
from
them
working
on
the
pool.
There
breakfast
items
were
also
left
out
in
the
display
cases
over
night,
like
muffins,
bread,
cereal,
etc.
It
was
quite
and
mostly
empty,
with
very
few
guest
while
we
have
been
here.
Update
from
Tuesday
Check-out:
While
checking
out
I
asked
if
the
manager
was
in,
found
out
the
manager
was
a
guy,
our
night
attendant
on
Monday
night
said
the
manager
was
a
lady
so
he
never
actually
called
the
manager
about
our
room
upgrade.
I
still
haven't
received
any
calls
from
anyone
and
the
desk
attendant
said
she
didn't
see
any
notes
anywhere
for
the
manager
to
call
me.
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