Molina Healthcare of Texas

Medical clinic Doctor Medical center Health insurance agency

One of the Worst Reviewed Medical clinics in Irving


Address

1660 Westridge Cir N, Irving, TX 75038, United States

Website

www.molinahealthcare.com

Contact

+1 877-665-4622

Rating on Google Maps

1.40 (225 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 8 am to 6 pm
  • Thursday: 8 am to 6 pm
  • Friday: 8 am to 6 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8 am to 6 pm
  • Tuesday: 8 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: Molina (37) insurance (24) company (17) care (15) call (14) doctor (11) find (10) told (10) doctors (9) service (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Chris G. 1 year ago on Google
    Over the course of two days Molina has disconnected me 7 times. I’ve been placed on hold for over 3 hours, I’ve been on this current call for 44 minutes. Several times I have called Molina and received a voice response saying they are closed; being closed at 2:00 PM is strange. At this time Molina is refusing to fill a prescription. Molina actually has the power to override a doctors order, what insurance code permits this? I was just disconnected again. The Molina CEO makes over 19 million dollars per year. Maybe the Board should pay him what he is actually worth and invest the difference in a phone system and employee education. The biggest problem with the health industry is paying CEO’s such insane salaries. 10:30. I’m on hold again! After a 42 minute hold, I was transferred to a supervisor named Lynn. I asked Lynn for a number for the USA. Lynn gave me the normal toll free number which rings in India and disconnected the call. There is no respect or support with this company. I spent 48 minutes on the phone, only to get disconnected again. The absolute minimum amount of customer service doesn’t exist at Silac.
    15 people found this review helpful 👍

  • 1/5 ingrid L. 1 year ago on Google
    The worse insurance , ABSOLUTELY NOBODY takes this insurance , the doctor that was assigned to me doesn’t exist, the list of doctors are so limited and when you call the doctors they don’t take Molina or their specialties are not updated , or the contact information is wrong . I being trying to find a doctor for the past year and probably call every Physician on the list they provided and nothing . Customer service sound so shock every time I tell them this story over and over again but they don’t do anything about it .
    12 people found this review helpful 👍

  • 1/5 James W. 1 year ago on Google
    This is the worst insurance I’ve ever been on! Especially their transportation! access to care the transportation line is the absolute worst! Access to care are by far the rudest transportation line I’ve ever dealt with. I had to miss my dentist appointment because they couldn’t come up with a transportation company to take me although in the past they came up with someone a day prior but recently they got so ridiculously strict that instead of taking care of that issue they told me to reschedule my appointment and go another day! Unbelievable! I told the dentist office that and they unfortunately couldn’t reschedule me and no other dentists take dentaquest through molina and not only did it cost me a dentist appointment but I was finally able to see a better primary care physician but they told me the transportation company they assigned me to “is booked and your ride was rejected” although I’m on Medicaid! I couldn’t believe it! So I told them because they were booked I had no choice but to cancel but after I was told that they were booked they said “oh we are not booked but now you canceled and it’s too late” although they told me they were booked is why I canceled in the first place, they ended up telling me something different at the drop of a hat making me feel guilty and I lost my appointment to my dentist and my primary care that I desperately needed because of access to care and they even had the nerve to tell me just because of that, the company couldn’t take me anymore when THEY are the ones that turned down my ride and said they were booked! they were rude and hostile and couldn’t even say they were sorry and have no manners! And they only transport you to local doctors when no local providers take my insurance and the only ones that are in network are a little farther but they won’t take you?! What a joke! I’ll be switching back to United healthcare because at least their customer service is better and they don’t turn down rides like access does because I can honestly say I am burned out on the rude customer service and abuse from molina/access to care..
    9 people found this review helpful 👍

  • 1/5 Ashlyn C. 1 year ago on Google
    Update 03/13/23 DON'T GET MOLINA!!! THEY DON'T COVER PSYCHOLOGIST VISITS EVEN WHEN YOUR DESPERATE FOR MENTAL HELP!, Not only that but Molina has basically doomed me with my food stamps & medicaid might lose it all cause Molina wouldn't cover my visit so I could get my psychologist to sign paperwork that yourtexasbenefits was wanting stating I'm still disabled can't work 😭😭😭😭😭😭😭 MOLINA HAS RUINED MY LIFE
    7 people found this review helpful 👍

  • 1/5 Janice V. 1 year ago on Google
    The worst health insurance. I’m a disabled individual who needs constant Specialist Dr. appointments, and I am unable to receive medical attention due to Drs. not accepting this insurance. Every time I contacted Molina via phone call, I always get hanged up in the middle of the call. I don’t want to email y’all, what I need Molina to do for the sake of others is to simply disappear from health insurance field.
    6 people found this review helpful 👍

  • 1/5 Philissa A. 1 year ago on Google
    The worst insurance ever! My pain management Dr. Called in my monthly meds only for the pharmacist to advise me Molina only pays for 10 days of medication! Craziest s&!+ I’ve ever heard. So out of my pocket for prescriptions cost while I’m on social security!!! This has to be illegal to give substandard @$$ coverage. I’ll certainly be looking for another provider. Also I’m having heart conditions that word me to see a cardiologist guess what can’t find one through Molina! Guess I have to pray I don’t drop dead! Molina should be ashamed!! MOLINA SHOULD Be INVESTIGATED AND RAN OUT OF BUSINESS, LIKE YESTERDAY!
    6 people found this review helpful 👍

  • 1/5 Jaiswal F. 1 year ago on Google
    Possibly worse Insurance company, they charge $2k every month yet they won't approve $100 medication. We missed many chances for tests and it could have fatal. Don't fall for this insurance, their customer care is customer phone disconnect machine. You will need at least few hours to get correct answer. But still don't expect solution. Their answer doesn't mean you will be able to resolve your issues. Its better without insurance than live with Molina insurance.
    5 people found this review helpful 👍

  • 1/5 D L. 1 year ago on Google
    I would give 0 stars if I could, and now it is too late to change providers. The online portal is out of date, with 99% of the providers listed not accepting Molina. Even the primary care doctor on my card had not been in Network for years. They sent me a PDF of doctors that was out of date as well. I had to go to a CVS minute clinic. And that response below????? Why don't they fix the problems??, there are a few hundred complaints here. They also lost a pretty big class action lawsuit here in Texas as well. Do NOT get insurance with this company. Update: I called and told them to find me a female primary care near me since I could not find one in the portal or PDF they sent. They gave me a new "female" doctor and I went to an appointment. A male doctor walked in, that was the doctor they gave me. The clinic was in a run down strip mall in a shifty neighborhood. The doctor seemed nice enough, and after conducting some tests determined I needed to see 3 specialists. They cannot find me specialists within the network (they only found one). His staff is using the same outdated online portal probably to try and find the specialists. The email Molina provides below is useless, I tried it and have not heard back. I have now gone on to report them to the Texas State Insurance department. Hopefully they can help or find a way for me to pay cash and Molina to reimburse me for the visits and any follow up. New Update: They sent me a letter saying that one of their advocates reached out and said she was unable to connect with me. Leticia LIED. We spoke alright and she kept cutting me off and was yelling at me, and I said I don't think you are the right person I should be speaking with. She said she was. She then went on to continue to not listen to me, then she hung up on me. A week later she left a message to see if I could see different doctors that were not the specialty I needed, I was very specific that I did not need to see the kind of doctors she suggested. So I didn't even bother to return her call. I wrote to Molina at the given email they give here and explained what happened and never heard back.
    5 people found this review helpful 👍

  • 1/5 Tired 1 year ago on Google
    My sister has Molina as a Provider. She's been waiting months for an Home Health Aide. The case manager talks about herself and her experiences rather than concerned with my sister's medical needs. Choose another provider!!
    4 people found this review helpful 👍

  • 1/5 Marcia M. 1 year ago on Google
    Molina company Access to Care uses 4 Wheels a medical transportation contractor whose drivers are physically and verbally abusive to seniors. When you complain to Molina they send the same drivers from 4 wheels who now retaliates for the patient complaining which is illegal. Molina is waiting until someone from 4 wheels murder a patient, or patients, before they fix this horrendous torment and abuse of the elderly. If you care about your love ones stay away from Molina and their affiliates or you will regret it severely, if not having to plan a funeral. This company treat the care of patients as a handout charity. Like we are a burden to them, even though they themselves makes Billions. This is the reason why Molina and their affiliates disrespect patients and treat them worst than animals. Patients who give more than one stars lives in Highland Park. Google Molina parent company and you will see that they are being paid 16.3 Billions per year to abuse, disrespect and ill treat all of us.
    4 people found this review helpful 👍

  • 1/5 Chichi R. 1 year ago on Google
    Every time I call and ask for the nearest doctor who accepts this insurance, they always give me numbers of doctors who don’t accept it anymore or specialists that don’t practice general medicine (so i don’t qualify to go to them). I haven’t found a doctor who accepts it in my area and it’s been a year! This is terrible insurance. On top of that the doctors they have for my son are all always horrible, never clean and over crowded.
    3 people found this review helpful 👍

  • 1/5 Ashley E. 8 months ago on Google
    Literally the worst! Why offer insurance for minors if not 1 doctor that is listed on your website doesn’t take Molina? Called Molina 5 times today to find a new pediatrician and was told that every doctor that the gentleman called me for was not in network anymore. The worst insurance company for children!
    3 people found this review helpful 👍

  • 1/5 elaine s. 1 year ago on Google
    If I could give molina a -0 that would be too high. This is the poorest excuse of a company as I've ever seen they're trying to change my deductible & out of pocket 7 months into my policy saying that's the rate for that plan well if you make the mistake you own your mistake not the consumer I can't wait for open enrollment to ditch them I'd rather pay out of pocket
    2 people found this review helpful 👍

  • 1/5 Nikki G. 1 year ago on Google
    No doctor's take this insurance amd its frustrating trying to find someone to help me im going to end up going crazy if I can't get help I have too many health problems to be played with I need a new company they don't care a out disable people
    2 people found this review helpful 👍

  • 1/5 Cynthia O. 4 months ago on Google
    Stop calling me. I've said multiple times I'm not the person they're looking for but they hire a bunch of illiterates who don't know the meaning of "do not call"
    1 person found this review helpful 👍

  • 1/5 Amanda B. 6 months ago on Google
    Worst insurance ever, better off without it. They hold your prescriptions causing you to go days without them. They don’t account for 31 day months so you end up waiting without meds. Save yourself the stress and headache and choose a more reliable, reputable, and ethical company.
    1 person found this review helpful 👍

  • 1/5 eric w. 1 year ago on Google
    I got Molina from Market place and it showed my PCP was covered & bought high dollar policy. When time came for yearly checkup, I called my PCP & they told me call Molina to change your PCP and I did that but Molina told me to tell PCP to call provider help Desk. Then got call from PCP to call Molina to change provider after they called help desk. Until know unresolved. I been calling both side for past 7 weeks but no outcome and Yes Molina insurance must be investigate.
    1 person found this review helpful 👍

  • 1/5 D T. 1 year ago on Google
    Trash Company. If you find anyone to take it it's not anywhere near your house. Refuse to get me treatment but was nice enough to send me A 5 wishlist of End of Life Care. I will be contacting Texas Medicaid to Report.
    1 person found this review helpful 👍

  • 5/5 Mumtaz A. 1 year ago on Google
    Plan Molina Constant Care Plan Silver 2 100. Plan Purchased thru Obama Care ( Texas Marketplace) Cost ; 475 Deductible ( This depends on the Plan, your initial deductible amount and other plan specifics. That said, The Co-pays My plan had was 0 to see a Primary care physician and only $10 to see a specialist. Doctors/Providers. Molina had a Very Decent list of providers listed on their website. Copay ($0 for Primary Care) ($10 for specialist ) Medication My Generics were covered. Lab work : no out of pocket for stress test and cardio ecg Website : Website was use friendly listed various plan details and list of providers and labs and other medical center that are in-network to Molina healthcare. APP: They also Have a app that's helpful and easy to use & nagivate on the phone. A copy of your insurance card is available thru the app. Customer service; I did had to call customer service on 2 occasions just to confirm that the Doctor list was up to date and that my Doctor was on the list. Customer service agent was helpful in looking it up for me and also emailed me the details that way I can take it to the Dr office I wish everyone Health and I wish No one really needs it. But You want to Have insurance when you don't need it and you want to have insurance when you need it. Final Thoughts: Molina was straightforward covered everything I needed and they their plan covered tests and blood work completely.
    1 person found this review helpful 👍

  • 1/5 Mae H. 1 year ago on Google
    We pay $785 for insurance and absolutely No one takes Molina. I guess I’ll just die in pain.
    1 person found this review helpful 👍

  • 5/5 Laura P. 4 months ago on Google
    I want to make clear I am only reviewing two people who apparently work in the service coordination area. One is named Damien and the other is Mr Gilbert. Yesterday these two gentlemen helped me with a severe problem having to do with my home health care company. I would not give the overall company a five star. I do however give these two gentlemen of five star rating. They were efficient, polite, knowledgeable and extraordinarily helpful. I was so angry when I called I was in tears. They were both very calm and helped me get everything accomplished that I needed to do. Damien was the first one I talked to and he was amazing. Soft spoken, and very comforting, he made me feel very comfortable and telling him everything that went on. He is an asset to your company. At some point he switched me over to a man named Mr Gilbert who had to continue with the situation. He also spoke to me very professionally I'm very kind. They accomplished everything I needed to get done. I was very impressed with both of these men, their knowledge of their job and knowing exactly how to help me. Both men are an asset to your company. Please extend a thank you to both as I appreciate employees who take their job seriously and treat people with dignity and respect. Thank you


Call +1 877-665-4622 Open on Google Maps

Trends



Last updated:

Similar Medical clinics nearby

Last updated:
()