They get you with the carrot of three months free rent. Then after charging 1 first payment ($55 for a 5x8), comes the clincher; the rent is to go up $20 the following month, the 5th month I had the place. I pay in Irving, Tx for an 8x10, $63. U paying for Service or the unit reviewers? I would stay away from here!

This company is hard to contact. I signed a contract to lease a storage unit with SORA. I signed the agreement with their call center and they charged my cc.. In less than 2 hrs I decided that their rate was to high. I called back to their call center to cancel the contract . The contract was canceled. The next morning I find out they wil not be refunding my cc but wil cut me a check that wil take up to 30 days for me to receive payment. Within a 2 hr period the contrat was signed & canceled and they wil not put the money back on my card but wil send me a ck in the next 30 days. This company is not customer driven.. This method of payment is unacceptable and this is like holding my money hostage for 30 days. NEVER do business with SORA.

Jeannette provided great customer service! Very helpful and friendly with assistance with storage needs!

Jeanette gets 5 stars. Maybe even 6. Rent increases get -5 stars

I love this storage unit. It’s clean, secure, and staff is excellent. But seriously, the way rates are jacked up on a regular basis is absolutely ridiculous. How does my unit jump from $109 to $137 when you have larger units available online for $74? That’s just an unrealistic increase at 25%. You should be ashamed.

I reserved my unit online prior to visiting the office. I really love the fast and excellent service that I received. The staff was polite and knowledgeable and was very helpful to me.

Janette is always friendly and helpful. Very convenient location. I don’t like that they raised rates on my units but I know it’s not Jeanette ‘s fault. With everything else going up I will have to look elsewhere for a cheaper option

Nice facility. Very clean plus temperature controlled. Staff is nice and friendly, helpful. I have had several units here. No complaints. Jeannette is awesome and friendly.

Very professional and has awesome customer service skills. Very knowledgeable when giving storage unit information. My tour was great as well.

I used this storage facility for work. They were wonderful to work with, Jeanette was always helpful. I have had no issues while our items have been stored there, the facility is clean and well lit.

Janette was awesome. Totally deserves a raise, paid vacation something. It was my first time ever in a storage anything and she walked me through making it so much easier.

Jeannette was very professional in assisting us to set up and pay our account in full. She gives great customer service.

Jeannette helped me with the rental of my unit. She was very friendly and helpful. She made certain that I found the right size unit to store my items. Jeannette gets a thumbs up. I look forward to working with her in the near future. Thanks a million to you.

Customer service was excellent. Ms Jeannette was such a great help what I came for was accomplished and just want to say so magnificent keep up the good work. Willing to keep doing services with you if possible. Great communication skills and loves doing what she does.

This was my 2nd experience. It was so easy! Painless experience. Reminders to pay by text, email, sometimes phone calls. NO attitudes! Pleasant Customer Service. Everyone is helpful. Great for businesses or just local moving. Every unit is inside which helps in the winter time.

This is the best storage in Michigan! Very clean safe and professional! Definitely will never go anywhere else for my storage needs!……….. ……. My family and friends only go to this storage guys u will not be disappointed!

Jeannette was absolutely professional, helpful, cordial and patient. She answered all of my questions. She went to the unit with me and gave pointers on the key and lock. Thanks so much for giving me this opportunity to review. She was great!!

Storage Unit of America is an American nightmare. This company’s regular rate increases doesn’t reflect its customer services in the least. I was just charged $500 for a small unit that was a few days behind. That included exuberant fees that none of the associates could seem to explain after contacting corporate and being placed on hold for over an hour I just hung up since no one was coming to the phone. The following day I was told I’d be contacted by management which never happened. I had to call back numerous times in order to speak with someone knowledgeable and still no resolution. Don’t waste your hard earned dollars here good people!

Great customer service. I was able to efficiently obtain a unit. Overall great experience.

I would like to say the manger is great she was very helpful to my wife and I. I will recommend them to more people.

Very clean. The young lady at the front desk was very helpful here at the southfield location.

The lady that runs the storage site is very nice. However this company is all over the place with their pricing. It makes no sense.

Storage Rental of American has satisfied me well as a customer. The entire time as a client, Jeannette has professionally engaged me with help in a promptly fashion. She kept me updated on company policies. When i would call not leaving a voice message, she would callback if i have any questions or concerns. Overall, I believe this company is great to partner with. My personal items were never destroyed, nor did i ever have any concerns for that. The place was clean and the people were friendly.

I got a unit couple months ago and won't visit much to take or place stuffs from there. Yet it's one of the safest storage unit to go with. The place is clean and always under monitoring conditions. The staff members are helpful and responds quick with a great attitude. The security system is the one to speak about. Overall, it's the best and the safest place to keep your stuffs, where you don't have to worry about theft and focus on your everyday life.

I’ve been a customer for the last two years! I have had a great experience with this property. Jeanette in the front office was very helpful when it came to answering any of my questions and when I needed to downsize my unit. Thank you all so much! I will highly recommend this property to others

Jeannette has been wonderful to work with. She has been very communicative and responsive, providing us with the helpful information and details we need to lease a storage unit and prepare to have our items moved into the storage unit. The inside of the building is clean.