Don’t order a bagel. They won’t toast it and they’ll put an entire brick of cream cheese so your bagel is not only freezing but not toasted. They are rude. Slow. Burnt coffee. If I could I would give zero stars because I’ve given this place so many tries and each time is worse than the first. Ask for double toasted and you’ll get 1/2 of the bagel toasted the other half loaded right to the top with enough cream cheese for 5 bagels. I feel bad for the employees because it’s lack of management. They have no one to teach them. And it’s my own fault because everyone that lives in town Madison has said not to go there just skip right to Norge Walker Skowhegan because it is that bad but you would just think maybe they’re having a bad day next time will be better but no it’s every time and even if you go in and complain and have some thing remade the remake is worse than the original. I’m not trying to be a Karen but this place really needs some help. I’m from Waterville so I used to get Dunkin’ Donuts all the time and it was never gross so for anyone coming here to leave a bad review or just a read the reviews take the trip to Waterville on Main Street you won’t be disappointed.

What a joke. Walk in and the cashier put the order in wrong, voided it. Ordered a matcha drink. Was charged for two medium drinks. When the wrong order was given it was brought up that that wasn’t correct. Receipt even showed correct drink. Instead of making the correct drink the women argued and offered a donut. No thanks. Never got the correct drink, or the difference in payment for their mess up. Anywhere else would make the correct drink and tell you to keep the other one. Nope, not dunkin. They mess up and you are forced to take the wrong order, they will not make the correct drink. What a nightmare. The owner needs to better this place and hire people with customer service skills.

Small shop. Love the variety of refresher drinks. Friendly staff. Get order quickly and fix any order they do not get right.

Over all I loved it here! It was a great place! Took a family trip down here lots of animals and very fun place to be! Lots of exhibits.

I always get a vanilla bean coolatta and a strawberry frosted donut with sprinkles. Always yummy. I wouldn't recommend dunkin everyday bc most their stuff is pretty unhealthy from what I've seen, but as a treat its nice!

Place is slow all the time. Owner to stupid to hire people so it would be faster. 🤬🐂💩

Great service at Christmas 🎄 Line moved fast

This is the worst Dunkin we have ever encountered! Service- 👎.