Wonderful customer service!!! This team is so helpful and friendly, they took extra time to help with a phone issue and fixed an issue I could not get resolved when I called in directly to Verizon!

DO NOT do business with authorized dealer of Verizon and go to the corporate store. The only one in the area is at Capital Mall. Take your business there! We went into this store with hopes of transferring one of our phones to a phone that we own. While there we were sent home with a quote that was too good to be true. After looking it over we headed back into the store to accept the deal. They gave us a copy of the promotional phone prices that we were supposedly eligible for and were beyond happy. We signed the promotional contract and then were told to just sign here as well. Without questioning we signed two times. One was the promotional contract and the other was apparently our new bill that was NOT the amount we agreed to! We left with our correct estimated bill quote and our promotional contract. Then our bill comes and is NOT what we agreed upon. They did a bait and switch on us! They were charging us double the agreed upon price for our new phones because we were foolish enough to just sign here. Luckily we called Verizon and After explaining everything they honored our contract we had left with. If we did not hold onto this piece of paper I’m Not sure what would have happened but grateful the “real” Verizon took care of us! This independent dealer is shady! Please take your business to Capital Mall where you will be in good hands!

Super fast and awesome service from my young but informative rep (who I must apologize to for not getting a name while there, but according to my receipt it was Ta-Kashi!) He didn't over sell, he listened to what I needed and gave sound advice on what device I should get. I walked out with what I came in for today, thank you!

Finally got fed up with my old carrier. This store made the transition much much easier. It was a minefield of issues with the old carrier, and the staff at this store made the process of getting the phones and numbers transfered much easier. Without them it would have meant 15 plus hours on hold with ineffective custom service. These folks at the store made it so much easier. I'm paying more than I was, but it's that service that makes it worth while.

Pete Starkhart is beyond fantastic! His patience, professionalism, sense of humor, kindness, and thoroughness in explaining everything made this the absolute best experience that I have ever had at a cell phone dealership. I never felt pressured to spend more money; I gave him a bottom line and he more than met it—If you want excellent customer service with a person who genuinely cares about you, the customer, get in a see Pete! He has certainly made me a life-long customer.

Romeo was so helpful and patient with us. He took time to really help us

Just finished up with Michael at the Verizon Store in Tumwater. What a very pleasant experience! He was patient, kind and explained everything in an understandable way. I got all the additions necessary without being pressured to purchase anything extra. He has all the knowledge to help you through the process of upgrading your phone and explained options for an Apple Watch purchase later on. Seriously 5 star service! There was not a wait time at all. The whole transaction did take an hour but that's because I had a lot of questions and he was so careful to explain everything thoroughly. Thanks Michael!!

Andrew was awesome. Kind, patient and very helpful