Darn near impossible to reach anyone at a Multi Care Facility! Called 5 different locations to reach a person, after listening to a 3+ minute robot voice message several times, I would press "2" to "leave a message" and get transferred to the voicemail again... without ability to leave a message! Pressed "0" got transferred to an operator, who transferred me back to the voicemail! Finally went to my appointment, (extremely difficult to find parking...) got to the clinic. The four receptionists didn't look up or say hello or anything until I physically just walked right up to one's desk, from there she was snarky and cold. If it wasn't the easiest way to go through my insurance, I wouldn't touch MultiCare ever again!

My PCP originally referred me to Jamie Ellis. I discovered I was pregnant June. They scheduled an 8 weeks dating Ultrasound on Aug 7th. I received a call Aug 6th. 1 day before my appointment that they wouldn't be able to see me becuz they had not gotten a refferal. I was confused as I scheduled this appt 2 months in advance so I asked why they are just calling me a day before my appt?! The receptionist apologized & said but we still can't see you without that. I said so why did you schedule me in the 1st place. She apologized & said Idk why you were scheduled. I finally get my refferal approved after 48hrs then I receive a call for Multicare Auburn Womens that my doc is on vacation so I can't be seen until SEPTEMBER! By then I will be 14 weeks+ & will have been out of my most delicate trimester without seeing my OBGYN! Luckily this is baby number 3 & I know to take prenatals & etc. Luckily I can afford private US through 3rd party just to see baby is doing well. This office is unprofessional! I will not be returning!!

This place is horrible. My daughter and I have never experienced such mind numbing service in our life's. I have complained about this issue before and now after months of finally being able to get an appointment we were 2 min late for check in and they canceled our appointment again. Wth is happening to our country. You guys are worthless.

I am still a new patient there but I’m gonna switch to another clinic. I am due for my second depo shot. The nurse told me to call to schedule an appointment from the 27th to the 10th of May and June. I kept calling between those times and left many voicemails but still have not gotten a call back. What’s today? The 10th!! I told them if they don’t call me back I gotta go through the whole process of a pregnancy test thanks to the incompetence of their “customer service”. They aren’t answering in any of the directories they list for you to be transferred to! The very days I come into the clinic, I always see the receptionists at their desk and on the phone so it clearly doesn’t make sense why they aren’t answering the phones, the robot isn’t stating they’re busy. Forgot to mention it’s not really that busy in the clinic as well since the whole COVID issue. The nurses and Dr. Boswell are great but they need new receptionists.

All of the staff is kind and friendly. From the front desk, to the doctor, everyone is helpful and they all provide great customer service! I wanted to give a special thanks to Kory who works the front desk for the ultra sound department. She has gone above and beyond(on multiple occasions) to provide excellent customer service to my family and I. She is kind and knowledgeable and always patient! We are very grateful to have finally found a doctors office with friendly staff and knowledgeable doctors!

I have been seeing providers at the Multicare office for some time since they moved. For the most part as an established patient I haven't had issues with scheduling except during pregnancy. Their schedule is often full and requires some planning to be seen for regular prenatal appointments.

On the 3rd floor MultiCare women's center the front desk Jennifer was very rude and had unprofessional behavior. Medical front desk stuff is your front line, the face of the practice, and the first person a patient, Interpreters or any induvial will speak to when they need help. I would encourage her to have to behavior with the people who are visiting this place.

Stay away from this practice. The providers don’t care about you, you aren’t even a number to them yet alone a human being. Their lack of empathy and compassion seriously made my first pregnancy and labor miserable. Dr Wheeler completely disregarded my concerns/complaints and discharged me. She didn’t list any of my concerns on my chart. When I looked through my chart, it says, “patient has no complaints”.

This place is the typical, horrible Multicare experience. Bad receptionists, bad nurses, some great doctors. Only with this Multicare, you get the added bonus of being serviced by man-haters. As my wife’s previous OBGYN had retired, we decided to try this center for an annual checkup as it was convenient. What a mistake. To start with, it’s not clear how to park, but that’s not the end of the world. When we arrived, we were about 5 minutes early for our appointment. The receptionist rudely told us that she didn’t know if we would be able to keep our appointment because we had about 60 seconds of paperwork to fill out. She kept going on and on about how she didn’t know if we could be seen today. It was really like she was trying to stress us out or she was in an acting class and trying to act out despair. A great receptionist would have given us the paperwork to fill out and then got on the phone to talk to someone to make sure we could be seen today. But this is Multicare. We were not even a new patient to the Multicare OBGYN system, but whatever. It was the typical paperwork and my wife is healthy, so we figured that it shouldn’t be a problem. We quickly filled out the paperwork and hand it in and sit for about 10 minutes. Then in walks a woman by herself and goes up to the receptionist and tells her, “Sorry, but I’m about 10 minutes late for my appointment.” The same receptionist that we talked to then tells her that it fine and she will let the doctor know that she is here. Wow. Double standard. We then get taken back to the patient room and after about 5 minutes, in walks the nurse practitioner we are seeing. She walks straight up to my wife and shakes her hand, says hello and doesn’t even acknowledge me. After about 5 minutes of talking about why my wife is there and with me occasionally trying to help out the conversation as my wife doesn’t speak English very well the NP finally looks at me. The rest of the conversation is that way. No conversation with me, just sideways glances. As if I’m the enemy and the NP knows it. It was a really weird experience. And I’m not a bad looking guy. I’m fortunate to not have any facial birthmarks or facial deformities that might make someone uncomfortable with looking at me. As we were leaving my wife mentioned how weird the experience was and that they are probably man-haters with an attitude of “how dare I go to a woman’s center” as an explanation to the horrible appointment. Truth be told, the Puyallup Multicare is very similar. The recent Cora Weberg incident really doesn’t surprise us. We will try someplace else next time and if you have to go here DON’T BRING YOUR HUSBAND/BOYFRIEND.

Please don’t ever go here I Had made an appointment the beginning of October they made me wait almost 2 months for my appointment and they canceled me 30 min before my appointment. I am 4 months pregnant unable to see a ob or anything. Multi care is the worst you can ever go to. It’s my first pregnancy and they have no giving me any help or anything I am very upset that they can’t take me in when Ive waiting 2 months. Please do not try to call and have hope that they will be here for you because they won’t they will make you feel like they will help you and they end up not doing no help! Help yourself and your baby and do not relay for them to help you!