1/5 Susan C. 5 years ago on Google β’ 1 review
Beacon
Health
Options
is
the
behavioral
Health
portion
of
my
family's
insurance
plan.
I
have
worked
at
the
same
place
for
10+
years
with
the
same
health
insurance
plan,
no
changes.
There
are
6
of
us
on
our
health
care
plan,
including
two
teenagers
who
rely
on
behavioral
health
services.
Beacon's
online
system
has
defaulted
our
coverage
to
read
"plan
terminated"
not
once
but
TWICE
in
the
past
6
months
and
there
has
been
no
changes
with
my
health
care
coverage
in
that
time
frame.
My
over
all
insurance
has
never
faltered
through
this
process
and
has
consistently
shown
that
we
are
active
and
have
full
coverage...
including
Behavioral
Health
Services.
No
issues
with
medical
visits,
prescriptions,
lab
work/tests,
etc.
Beacon,
however,
shows
in
their
system
that
we
are
terminated
and
not
covered
even
with
our
insurance
reps
telling
them
we
are
covered
and
active.
They
have
admitted
numerous
times
that
it
is
a
glitch
on
their
end
but
this
means
no
access
to
behavioral
healthcare
for
my
children
while
they
figure
out
their
situation...
which
I
was
told
could
be
30
days!
I
have
talked
with
over
6
customer
service
reps,
I've
been
on
hold
for
durations
of
over
an
hour,
I've
have
had
to
leave
voicemails
for
managers
and
I've
been
told
that
I
will
hear
back
from
people
and
never
do.
Every
person
I
speak
with
has
a
different
story
about
what
is
going
on
but
they
are
all
certain
that
it
should
be
reviewed.
One
person
told
me
they
were
transferring
me
to
a
Review
Department.
After
waiting
on
hold
for
20
minutes
while
being
transferred,
I
hung
up
and
called
back
and
got
another
reps,
just
to
be
told
that
customer
service
reps
don't
have
a
number
to
transfer
people
to
a
Review
Department
area.
This
is
the
worst
customer
service
I
have
ever
experienced
in
my
life.
This
is
the
first
review
I
have
written
but
I
wanted
to
be
sure
that
anyone
who
is
in
need
behavioral
health
services
actually
finds
an
organization
that
can
"service"
their
needs.
Look
elsewhere
beyond
beacon
if
you
have
the
choice.
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