DO NOT COME HERE. Very poor service and insane wait time. My grandpa broke his back and we took him to ER. After they took him in, we waited from 3:30 to well after 11 to hear from a neurosurgeon who we later found out wouldn't be in until tomorrow. All they did was take a few x rays and tell us to wait. We got nowhere with staff until we began to complain. If your nurse is the big bad supervisor Angie, run. My family inquired on the wait time. Requested a sped up process so we can go home since we've been there all day, to which she laughed in their face, mocked them, and then called security because we had more than 1 guest in the room (2 because my mother is the caregiver for him). We will be reporting her and hopefully you will never have the misfortune of seeing her. If this is how staff is treating their patients, I would never trust them with any injury/illness. Stay away from this place.

Played the piano for some patients and visitors in the cafeteria one evening. It had been a rough day for all of us (a rough year for me). It was calming, and everyone was enjoying the music. A sign on the piano said it could be played and that the hospital appreciated talent willing to play. Security approached and told us to stop and that regardless of the sign, the piano was not to be used. Some people stood up and tried to convince the guard to let me continue, stating that it was thearaputic, but he was emotionless and cold. I'm only sharing this because it stuck with me; my whole experience at this hospital was similar. Indifference towards patients and guests, more cattle than humans. Sad memories. More humanity is needed, and more love is required.

I recently spent a week here due to sepsis. It was an incredibly scary experience and I’m so grateful to be on the other side of it. I stayed in the pediatric/postpartum unit for my stay. All the nurses were amazing, specifically Jessica and Tiffany. Jessica went above and beyond to make me feel comfortable. She made me laugh in the moments where I wanted to cry. Tiffany advocated to my doctor. She is solely responsible for catching my infection and saving me from what could have very easily killed me. Unfortunately my interactions with the doctor on that unit were not as pleasant. Thankful that the nurses were so quick to step up where that doctor failed time and time again.

I have noticed a lot of poor reviews on here specifically in regards to the ER. I am currently a staff nurse that works on the ICU floor and being on the inside we are able to see patient census on the daily and many days most of the hospital admission beds are filled which attributes to longer wait times in the ER as more patients visit the emergency department. Unfortunately this is the case at a lot of hospitals across the country, but I will say this hospital and the staff do care because I used to work at DMC and the environment is completely different here. Staff are listened to and respected here, and as staff we do the best we can to help our patients. I know the ER wait is long some days, but there is a reason, and I apologize to those who had to go through that. Just know as staff we are working hard try to do our very best and treat everyone with respect.

Hello, last night, we came with sharp, huge back pain with my wife, at 6pm, she can't seat, stand, move. After 1 hour we been taken by nurse, for blood pressure, temperature. And then for next 6 more hours we wait in waiting hallway to be seen. We can't wait any more, we left waiting room at 1am. How do you like this kind off ER service? We not been alone, because some other people left ER also. Never again, and if anyone can explain what was happened. When we are leaving, they said "sorry", feel better. I do "love" ER at this hospital.

When I heard that my mother was having surgery here...I checked the reviews. Of course I was concerned when I saw 2.4 stars. But after having just returned home after her procedure I wanted to share that our experience was nothing but a pleasure. The staff was kind and lighthearted. They did their jobs with joy and smiles and kindness. The valet delivered our keys directly when we were still waiting when they closed up shop. The coffee shop staff downstairs was also kind and courteous. I feel we were treated very well and was glad she was there and well cared for. From the front door all the way through the check-in process, through surgery and onto ICU....everyone was professional and kind. Don't believe everything bad you read on the internet! 😉😉

I thought coming to the west Bloomfield hospital would have been more professional given the high tax bracket but I was wrong. All the black nurses lacked compassion and mercy. These black nurses made me feel as if they were paying for my hospital bill. The were rude and unapologetic about it. 2 hours screaming from a large kidney stone . It was a white nurse that finally felt so bad for me and administrated pain medication. When I finally was admitted to a room the White doctors were compassionate and did everything they could to see me out of pain.

My baby sister had her baby there. The experience was awful. The staff were very rude , racist and had no bed side manner or personal skills . There wa sone nice nurse and that is about it. We are Muslims and one nurse insisted my sister leave the room despite her needing to cover up and wear her hijab. My sister had to yell back and say give me a moment to wear my religious garment . You think they have an understanding of people's religious beliefs? Will make sure no one I know delivers there. It was traumatizing to our whole family. No compassion, no respect , and no consideration. Just grumpy staff projecting their misery onto patients and their families. She will be filing a complaint and will notify her doctor of the disgusting treatment. So much for advocating for your patients. May I add the nurses , against recommendations and protocol, all had very long acrylic nails. It is not hygienic nor is it comfortable for patients.

The ER is worst ER I’ve ever experienced! Which was so disappointing because this IS WEST BLOOMFIELD so I expected MUCH BETTER! the wait times and the frustration from ALL OF THE STAFF not just one race or the other is very concerning to say the least.. yall need to hire more people or something because this is terrible and no one should wait 7+ hours for a room.. in my case I was having a miscarriage. However! I will say that the MAIN HOSPITAL is completely different! Especially labor and delivery! They give you royal treatment over there.. but this ER situation is ghetto

My grandma has come here multiple times with head trauma from falls at her assisted living facility. She has always been treated with kindness from her nurses, though the ER did send her home with a brain bleed (undetected) only to return several hours later from a second fall. Once they did keep her, she recovered quickly and got the care she needed.

Worst ER ever. I'm not sure why we came back here. I'm pregnant and getting the wheelchair at the entrance and bringing my husband in myself with no help. Then husband fell out of his wheelchair and a nurse scolded him to get himself up and left him on the floor shaking violently. As he's throwing up he's being reprimanded for not wearing a mask....? This has nothing to do with wait times. The ER nursing staff is the most unkind. They're laughing together outside our room making it sound like happy hour as he lies shaking begging for someone to help him or start his IV so he can get fluids (but hey shift change). Kindness and awareness can make all the difference. Be better Ford. At least the doctor was nice.

Worst hospital!!! Every time I come here I the wait is 7 hours or more. Last night I was having a severe allergic reaction to something. They left me in the room for over an hour, myself and my mother kept telling the nurses I was getting worse. My entire face was swollen and eyes almost swollen shut. No nurse would even come in my room to check on me. When walked into the hallway I asked how long for the doctor one nurse responded saying “probably not anytime soon”. At this point I left and went to beaumont Royal oak, where I was immediately taken back and a full staff and doctor were waiting for me soon as I got in the room! I was administered medicine within 10 minutes! After multiple horrible experiences here I will never come here again! And the nursing staff is despicable, and the worst excuse for a nursing staff I have ever seen in my life!! They should all have their license is revoked, they are not taking care of people like they promised to do when they became nurses.

My daughter has delivered here twice both times high risk. And both times, all staff was absolutely wonderful. Treated with respect and understanding. Every nurse we had was way above par, on their skills, knowledge and bed side manner. Wish they could solve their staffing issues in the food service but overall..3 yrs ago, awesome and today awesome. Thank you labor and delivery staff for taking such good care of my daughter!!

Fast in and out

The lab services, like Henry Ford health system is excellent. Employees are knowledgeable, helpful, and caring. Lab services has the best staff for blood tests -- no pain, lots of gain! Try it you'll like it.

Was there 2 weeks ago as my husband had a stroke, everyone from the ems to the hospital staff were absolutely wonderful. Especially the ICU unit! Thank you all for helping my husband as quick and professional as u all did. I applaud each and everyone for your quick actions and and for keeping me updated and calm. Thank you all again!

Excellent experience, came in as newly diagnosed ulcerative colitis patient and spent 8 days here. They took really great care of me and everyone was very professional and nice. We drove 45 minutes to come to this hospital and I'm so glad we did. Thank you to all the staff that took care of me and made sure I left feeling better. God bless you all!

I’d never go back to this hospital. Rude staff. Nurses are not trained well. They were trying to withdraw blood from my one year old daughter for a hood 20 minutes at least and they dropped from her bed. She fell on her head from a 3ft high bed. Action will be taken soon and what’s more important we did not even hear a sorry from the charge nurse. I was frustrating and bothered.

Upon arriving to the lab, located on the main floor, I was immediately addressed by a woman who appeared to be smiling at be from behind her mask. I checked in easily and was ask to have a seat. The seating was blocked off for every other chair to provide social distancing. There were four other patients waiting. A TV was located on the wall with first names denoting order in line. After waiting approximately 10 minutes I was greeted by a pleasant woman who gave me instructions. After completing my test I was thanked and escorted to the exit door. The people were all very polite and provided privacy. I would definitely come back.

Alittle crowded, but fast check it.

No one answers the phone during their posted hours of operation.

Fast and efficient

So beautiful, doesn't feel like a hospital.

The wait time was not long and staff was friendly and understanding and the lab was clean

It's Henry Ford what's not to love

I’m writing this while still in the ER. My mother has had to use the restroom and after asking them a few times, still no help for 30 min. Why the RN couldn’t wait in doing the Discharge paperwork until after she took her, is beyond me. No question why the hospital has a bad rep. I’ve heard stories before, but now I completely understand.

My entire stay here was wonderful! I had a scheduled septoplasty and turbinate reduction and the staff ensured I was prepared and comfortable throughout my entire stay. Specifically, my nurse Kellie, was super kind and checked up on me throughout the entire process. They got to know me while remaining professional, which made it more calming before the procedure. Afterwards they gave me the time I needed to recover and provided detailed instructions on what to expect and so upon returning home. My mom and boyfriend were able to grab my prescriptions before I was even out of surgery. I definitely do not understand the negative reviews, as this hospital is very nice with great staff. 100% recommendation coming here, as well as Dr. Garcia-Rodriguez

My mother was admitted via ER on 3/21/23. She was rushed in after a routines doctors appointment with Henry Ford Pain clinic. Her blood pressure was extremely high, stroke level. Where she was offered PT for her chronic pain. The ER doctors and nurses were good. Here blood pressure returned to normal on its on without any medication. We were placed an a comfortable room while we awaited information from a physician. After being in ER for four hours, we we never informed what the prognosis was. I happened to call a nurse and was informed that they were admitting my mother. No doctor EVER came by to offer any explanation. They transport team simple transformed my mother to the Stroke floor. Keep in mind there has NOT been an explanation of a stroke. The first nurse and attending doctor, Dr. Jay were attentive and kind. However there was an extreme lack of communication and attentiveness regarding my mother's stay. My mother has Parkinson's Disease. She was given a MRA at 4 AM. The doctor informed me that it wasn't the "best" image. What would you expect from performing a test at which a person must stay still and they have been diagnosed with a movement disorder? My mother was discharged without the doctor calling to inform me of the outcome. The social worker on her case informed me that she would be discharged via ambulance to a rehab facility at 4:35 on 3/27/2023. She was also given a EKG 30 minutes BEFORE discharge and according to her MYCHART, she was asleep! How can you get an accurate reading. She was in the hospital for six days related to a "stroke" why is she just having an EKG when she is to be discharged? There was no opportunity to prepare or to even know my mother's discharge instructions. The social worker had the doctor call me regarding discharge. He then in turn passed me off to the nurse on the floor. I am STILL not sure as to what steps my mother must follow or even what caused her episode. I am extremely displeased with the lack of communication and laissez faire treatment my mother received at Henry Ford Hospital West Bloomfield. I often brag about how kind the Valet and the neurology office staff are, but her stay was less than stellar.

I have been a patient of the Henry Ford hospital system in greater Detroit since the late 1970s. As always visiting a complete hospital system that also sells the insurance for your health coverage has been beneficial to me. It's a good hospital and by using Henry Ford's health insurance referred to as HAP there is never an issue where the hospital uses the wrong code and the insurance company bills me for the visit. The hospital and the hospital-owned insurance company work those things out between themselves leaving the patient out of it.

My daughter delivered her baby here on 8/19/22 after her OB GYN scheduled an induction. Dr. Forrest, the anesthesiologist, was absolutely rude and unsanitary during conducting a 2nd epidural! Dr. Garcia promised to check in on my daughter around 10:20 a.m. on 8/19; I'm still waiting on his visit as of today (8/22)! If it were not for some of the nursing staff this entire experience would have been thee absolute worst!!! Not to mention the discharge staff. Unfortunately, this experience explains why some women do not make it through childbirth.

Okay y’all are sweet but can we please manage things better. I get waiting for my loved one to go into a 4 hour surgery, but waiting for a room post opp is like waiting to win a lotto ticket here. We have been here over 10 hours and would like to know that this patient, my mom is secure and able to rest. I understand there is a lot to juggle but there has to be a better way. Also when we answer your questions we mean what we say, we know you have the keys dude that’s why we asked you to see her. Obviously! I’ve dealt with the VA and this has been the closest to the Detroit VA incompetence

Henry Ford saved my mom life 12years ago so I think it's the best hospital there is. We live over 2 hours away from it but it's worth the drive everytime. I tell everyone to get a second opinion and do it there. Love this hospital

Everything about this facility that I've experienced is a 5 star plus. Cleanliness, compassionate and professional staff, avaliable asistance for all needs. I'm a Registered Nurse and in 20+ years I've never experienced health care this well orchestrated!

Quick service

The girls at the reception desk are absolutely the best. Great service with a smile always. People drawing blood are very efficient and friendly.