2/5 Meredith M. 2 years ago on Google
A
previously
happy
customer
but
today
was
a
disaster.
Waited
10
minutes
to
order
(one
worrier
ran
outside
mid-making
a
coffee
to
hug
a
friend
so
worker
at
the
register
had
to
leave
register
to
complete
coffee).
Only
one
person
in
front
of
me
to
order.
Worker
had
enjoyable
chit
chat
with
the
customer
about
his
family
and
niece
seated
outside
while
she
had
to
constantly
check
with
kitchen
staff
about
menu
items
(I
appreciate
she
must
be
new
but
you
need
to
have
someone
with
new
staff
to
avoid
this).
I
ordered
and
confirmed.
My
friend
ordered
after
me
and
we
sat.
Our
drinks
arrived
and
my
friends
order.
I
asked
after
20
minutes
would
my
toasted
sandwich
be
much
longer
-
worker
went
to
check
and
said
it
was
nearly
ready.
When
received
it
was
wrong
and
the
worker
dropped
my
serviette
on
the
way
and
just
picked
it
up
off
the
floor
and
continued.
The
staff
refunded
(without
me
asking)
which
was
gracious
and
they
were
apologetic.
I
then
ordered
a
takeaway
black
tea.
No
milk,
no
sugar.
Paid,
re-sat.
Worker
came
to
me
to
confirm
order?
How
hard
can
a
black
tea
be?
Then
when
tea
was
delivered,
it
was
under
brewed
(leaves
need
to
brew
if
you
aren’t
using
teabags)
&
lukewarm.
Although
I
appreciate
most
of
this
is
trivial
-
all
up
we
had
quite
the
negative
experience.
We
also
witnessed
older
patrons
being
made
to
sit
out
side
at
1:10
in
the
blustery
westerly
winds
as
the
staff
had
already
cleaned
inside
tables.
They
almost
begged
to
sit
inside
but
the
staff
kept
directing
them
to
available
tables
outside.
We
thought
they
may
be
reserved
but
actually
they
were
cleaned
for
closing
and
not
to
be
used.
I
want
to
support
small.
I
decided
to
get
my
tea
from
you
rather
than
at
the
movie
theatre.
But
the
whole
experience
was
a
disaster.
I
should’ve
cut
my
losses.
Your
staff
need
better
training.
They
were
sweet
but
need
more
training
on
your
menu
&
customer
service.